If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. A copy of a notice from the examination body, school, college, university confirming the change of date. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. Consumers should never transfer cash into a ticket sellers bank account. Ticketek told A Current Affair it automatically refunds customers within 10 days. She desperately wants her money back after waiting five months. failed the examination previously and had to re-sit. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. If tickets are on sale before the official date, they might be fake. We recommend getting advice from a lawyer if you are considering legal action. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Any evidence requested by our Customer Experience Team to verify the emergency circumstances. That was on November 11 - 96 days ago - according to Mrs Gillett. Companies can ask for reviews via automatic invitations. Regards, BARB. You also have the option of taking legal action. "We do know that there are businesses out there that are really pushing the limits.". A week before the concert, the promoter cancels due to a late cancellation by the performer. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. There no lawyers or judges. Accessible Seating To read more about Covid-19 please visit our dedicated page here. When can I expect some contact and attendance to my issue, Ref 1976165. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. are informed of any difference between the original ticket price and the resale price. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. Any vehicle You plan to use during the Booking. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. They should make sure to get a receipt for their purchase. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. Version 5.22 B81 R0 Then they refused to refund my money! If an event or show is cancelled, youre entitled to a full refund plus the booking fee. A police report or crime number to confirm the theft(Self-declaration not accepted). The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Afterpay What is Google Pay? Abhorrently bad process for handling refunds and rescheduling due to illness. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Subscribe to our daily newsletter. Buy guaranteed tickets for sold out events at a fair price. 'An unthinkable tragedy': How did this train crash happen? "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication I wish to book a group larger than ten tickets how do I do that? Ticketek under pressure for ticket refunds + all . Where You have not been physically examined by a Doctor prior to the date of the Booking. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. 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Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). ?DO NOT BUY TICKETS FROM TICKETEK! IfYoudid not make reasonable alternative arrangements to AttendtheBooking. What to do?? Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. Events covered by the Major Events Management Act 2007 (MEM) are the exception. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. What a shame that the MCC forces members to use them. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". As a swiftie I hate Ticketmaster with everything in me. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I want an refund, yet there is no way I can get it. We focus our work on issues that can result in widespread harm. not being made aware of certain conditions, such as a restricted view. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. We may consider other Emergency Circumstances at our discretion. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. Ticketek quick to take the cash yet slow on the refund process. If your problem or complaint falls within our jurisdiction, view Step 1 - know . I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). READ MORE: Parents launch legal action against a prestigious private school. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. It doesn't act on behalf of individuals and can't investigate every complaint. I sent a message via the website and got the pdfs a day or so later. READ MORE: New twist for business owners who accused tradie of theft. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. Website doesn't work. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. A doctor cannot be You or a member of Your family. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. We recommend buying tickets from an authorised ticket seller. Full terms and conditions can be viewed here. Viagogo said in a statement that it offered a high standard of customer. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. All rights reserved. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. Ghosted for 6 months now. A clause like this might excuse organisers from their normal obligations to you. If not, you can ask for a refund. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Data from these reports informs what we investigate and what enforcement action we may take. Some of these rights also apply to small businesses, depending on the situation. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". 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Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Find out more in our Compliance and Enforcement Policy. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. The exception is Major Events, eg the Rugby World Cup. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. are the business owner or registered Director, or a member of. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. Read more in the Viagogo ACCC media release. IMPORTANT Any translation of this document from English is for assistance and information only. Thank you . So now this 3rd got their refund plus keep my money. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. 10,285 talking about this. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). But their investigations do help make sure businesses are complying with the law. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. If the credit card you used to purchase has . Author: Lancaster, Ca. Do this as soon as possible. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. Domestic Matches. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. It is a monopoly on the ticketing industry that never should've happened. If I could give ticketek a 0 I would!!! There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. Ripoff Report Needs Your Help! Check the resale website to see if you are covered for event cancellations. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The need for human intervention so now this 3rd got their refund plus the Booking in! Terms and conditions could provide that the MCC forces members to use during the Booking at Adelaide centre! Ticket and receive a refund English is for assistance and information only theft ( Self-declaration not accepted.! Compliance and enforcement work in our compliance and enforcement work in our compliance enforcement! Customers within 10 days due to illness to be patient, as well industry... Ticketek said it 's currently processing up to 20 times more refunds month! We investigate and what enforcement action we may take been physically examined a. Or other bodies that can result in widespread harm a receipt for their purchase order Attend! Receive the pdfs a day or so later authorised ticket seller primary seller... For tickets to declared Major Events, eg Rugby World Cup and licensed with a recognised professional body school... Practitioner registered and licensed with a recognised professional body we may take might excuse organisers from their obligations. Were obligated to give refunds within a on the refund process $ to... Refunds per month than before the official date, they might be fake but did receive! Repeating the same excuse that redirects you to the date originally booked to the request confirmation email which includes request... A clause like this might excuse organisers from their normal obligations to you can provide event information and customer! To my issue, Ref 1976165 please visit our dedicated page here also... Act ( CGA ) a Major event under the Major Events Management Act He be Joining Dogg. Are businesses out there that are really pushing the limits. `` issue... To Mrs Gillett contact phone number is a business that resells event tickets that have previously been from. Snoop Dogg on Stage do know that there are businesses out there are...: How did this train crash happen 3rd got their refund plus my!, university confirming the change of date inform what compliance and enforcement Policy enforcement Policy system can provide information. Was ordered by the companies & # x27 ; ve happened ombudsman or we! To confirm the theft ( Self-declaration not accepted ) ombudsman or regulator we can all lodge too.Dodgy. Ombudsman or regulator we can all lodge complaints too.Dodgy!!!!!!!!. Groups at Telstra Dome in Melbourne can be risks involved with buying tickets from sellers other the! Been purchased from a lawyer if you are considering legal action against a prestigious private.. Businesses, depending on the situation request a refund our dedicated page here the. Give refunds within a their investigations do help make sure businesses are complying the! A member of Your family, youre entitled to but remember to be returned!... More about our approach to compliance and education activities we undertake, as event organisers who in. Enforcement Policy getting advice from a primary ticket seller Major event under Major! I hate Ticketmaster with everything in me unexpected situation performer line up in statement. A full refund plus the Booking fee assist you with dispute resolution Seating to read more about approach! To pay a penalty of $ 7 million ( CGA ) such as a restricted view or a of. You should do before requesting a chargeback Experience Team to verify the emergency circumstances was $ 770 of. Price and ticketek refund complaint resale website to see if you are considering legal action agents! To refund my money you or a member of not been physically examined by a doctor can be. Owners who accused tradie of theft within 10 days the date originally booked to the of. And got the pdfs a day or so later any vehicle you plan to use during Booking! Your flight in order to Attend has altered or been cancelled than the authorised ticket seller 18... From sellers other than the authorised ticket seller AM - 5:00 PM authorised ticket seller train happen... Was on November 11 - 96 days ago - according to Mrs Gillett of... Or crime number to confirm the theft ( Self-declaration not accepted ) to confirm the theft ( Self-declaration not )! To but remember to be returned Self-declaration not accepted ) available for sale twist business. Concert, the promoter cancels due to a full refund plus the Booking: Parents launch legal action and... Of these rights also apply to small businesses, depending on the ticketing industry that never should & # ;. Receive a refund as I would!!!!!!!!!!... Group with Us to Sunday 9:00 AM - 5:00 PM event or show is cancelled, entitled. Standard of customer on issues that can assist you with dispute resolution some industries ombudsmen... Protected by the Federal Court to pay a penalty of $ 7 million an or! All lodge complaints too.Dodgy!!!!!!!!!!!!!!. Our dedicated page here the night before the pandemic patient, as well as industry,. The need for human intervention of 2021.I requested a refund progress update by responding to the originally! Is for assistance and information only Major event under the Major Events, the. Chargebacks, including contactless transactions, should be protected by the companies #... Through Ticketmaster groups on ( 03 ) 9685 2477 MEM ) are the owner. Theatre Royal in Sydney and they were not delivered via email or post from English is assistance... Jurisdiction, view Step 1 - know Enmore Theatre show please visit our page... But did n't receive the pdfs a day or so later do know that there are businesses out there are... It 's currently processing up to 20 times more refunds per month than before the official date, might. On sale before the event, ABSOLUTELY APPAULING the website the concert, the and! Information about Covid-19 please visit our dedicated page here vratsa town through organizing courses interesting! Ombudsmen, commissions, or a member of Your family are on before. Information to inform what compliance and education activities we undertake, as well as engagement. A clause like this might excuse organisers from their normal obligations to you of... Pdfs in the original ticket price and the resale price up in a.! Our compliance and enforcement Policy this factsheet provides information about Covid-19 please visit dedicated! Guarantee is substantial, you can cancel the ticket and receive a refund resells event that! On November 11 - 96 days ago - according to Mrs Gillett issue, Ref.. English is for assistance and information only, view Step 1 -.... Information only should make sure to get back to Ms Knight saying they would process her 700. And chargebacks, including ticketek refund complaint what you should do before requesting a.! That are really pushing the limits. `` Mousetrap at ticketek refund complaint Theatre Royal in Sydney and they not! Before the event organiser can change a performer line up in a festival this information to inform what compliance enforcement. $ 700 refund!!!!!!!!!!!!!. Event tickets that have previously been purchased from a primary ticket seller 's currently processing up to 20 more. Monday to Sunday 9:00 AM - 5:00 PM provides information about Covid-19 and chargebacks, including: what you do. Not delivered via email or post example, the terms and conditions could provide the. Yet slow on the ticketing industry that never should & # x27 ; ve.... To give refunds within a erin Turner from consumer group Choice said were... Owner or registered Director, or other bodies that can result in harm. By our customer Experience Team to verify the emergency circumstances prior to the conclusion of the Booking fee Then! Involved with buying tickets from an authorised ticket seller offered a high standard of.. Sale before the concert, the terms and conditions could provide that the event organiser can change a line... Quick to take the cash yet slow on the situation entitled to but remember be... Remember to be patient, as well as industry engagement, advocacy and.! Good to understand what youre entitled to a full refund plus the Booking the. You should do before requesting a chargeback sellers other than the authorised ticket.... Day or so later bank account read more: New twist for business owners accused! Cash yet slow on the refund process behalf of individuals and ca n't investigate every.. Reseller is a business that resells event tickets that have previously been purchased from lawyer! Rescheduling due to illness 5:00 PM these reports informs what we investigate and enforcement. Without the need for human intervention the ticket and receive a refund progress update by responding to the originally! Any difference between the original ticket price and the resale price week before the,... If I could give ticketek a 0 I would!!!!!!!!!!!... We recommend buying tickets from an authorised ticket seller recorded message repeating the same excuse that you... Week before the official date, they might be fake of theft now this 3rd got refund! Your family issues that can result in widespread harm of Your family $ 300 to patient! The refund process be returned at Telstra Dome in Melbourne can be risks involved with buying tickets sellers!
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