The Communication Workers Union (CWU) has announced it has withdrawn planned rolling strike action dates which was due to take place later this week and next week (2, 3, 4, 8, 9 and 10 November). Delivery aim 3 days. And we always work hard to return to full services as quickly as its safe for us to do so. Salary information comes from 1,377 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Simply copy your Royal Mail international tracking number into the Ship24 homepage. The text, claiming to be from Royal Mail arrives out of the blue and claims that "your Royal Mail parcel is awaiting delivery. Get answers to frequently asked questions about shipping and tracking. Delivery of International items may take slightly longer than usual. Check eligibility on our. Which services can I get proof of postingon the app with? Alternatively swap them out. For up-to-date detailed information about our services during and around Industrial Action, please visitroyalmail.com/latest-news. Royal Mail Tracked 24 and Royal Mail Tracked 48 are services that are offered within the UK to send parcels and letters. Royal Mail tracking can be done by using Ship24's tracking service. Were sorry this strike action is likely to cause you some disruption. The customs of the destination country have your parcel. of England, Wales, Scotland and Northern Ireland. The Royal Mail tracking number can also be found on the receipt that was issued or on the shipping label. We remain committed to getting around the table with the CWU, resolving this dispute and agreeing a pay and change deal for our people. People who know that they will not be at home when an item is expected to be delivered, for example, can use the Royal Mail Keepsafe service which will store mail safely for up to 66 days. They will reopen the day after strike action has finished. Royal Mail 1st Class. The Royal Mail is one of the UK's most famous delivery services and offers services for people in the UK and overseas. In 2016, Royal Mail had 38 mail centres that were operating, and they may still be active today. Social media is awash with talk about the con, which. When your parcel or letter will arrive depends onwhichservice used to send it. 21:51 29 Jan. By Rebecca Miller 09:09, Tue, Dec 21, 2021 | UPDATED: 18:46, Tue . Scalable and flexible pricing that grows with your business. We usually ask customers to sign for deliveries on a digital screen. However, due to the current coronavirus situation, in order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Your proof of postingwill only be provided in the App once your item has been scanned by us on its journey. Collections from business customers, Post Offices and post boxes will resume the day after strike action finishes. We will operate the same contingency and recovery plans as we have in previous national strike action. PLEASE NOTE we will make every effort to get your programme to you in time for the game. The parcel is sent to Heathrow Worldwide DC. Cookies help us improve your Royal Mail online experience. Please use the links below to see the bank and public holidays and how they will affect our services. International deliveries - We're working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected. Once you have your IOSS number, you can begin sending Royal Mail parcels to the EU under the IOSS and enjoy fast-track shipping, consolidated EU-wide VAT payments and optimize EU import efficiency. Royal Mail has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. We aim to deliver within 5 - 7 working days. Royal Mail has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. Royal Mail believes there are no grounds for industrial action. If it hadn't been delivered anywhere it wouldn't have an Xp1, and would probably show as attempted delivery - awaiting collecton or something. Special Delivery: Royal Mail Special Delivery is an expedited parcel, parcel, and mail delivery option that guarantees delivery by 1 pm the next day, or 9 am at a slightly extra cost. And better yet, we've reduced the price of Tracked 24 and 4. Please see our other ways to contact us here: Please send your website feedback here - we wont reply to your message. Submit. You can track your Royal Mail parcel using several options. You can track up to 10 Royal Mail parcels at the same time or track any parcels from different couriers such as China Post, La Poste, DTDC, and many other international couriers! Your Royal Mail tracking number should have a format of 2 capital letters, in the beginning, then followed by a 9-digit number, then ending with "GB". Click on the service used to find out about our delivery aims and when you should let us know its delayed. The parcel is scanned and is ready to leave the UK by means of air or sea. Royal Mail only delivers parcels from Monday to Saturday. Screen Reader users press Enter to select a Filter by category. This could not only uncover the reason behind your parcel delivery being late (such as if the parcel is stuck at customs) but it will also give you the latest information on where your parcel is and the status of your parcel which could be useful when talking to the Royal Mail customer service team. On days when strike action is taking place: These three planned strikes affect members who collect, sort, distribute and deliver parcels and letters across the UK. Following several months of talks between Royal Mail and Communication Workers Union, including ACAS facilitation, Royal Mail has shared a best and final offer for pay and change. You can also obtain a digital proof of posting on the Royal Mail App. What makes it worse is we work from home, yet they don't knock and don't post a note through the door, so we don't know they're there unless we purposefully look . Visit the website or call the number listed on the card. From Tuesday 31st August we are reinstating our timed guarantees for our Special Delivery Guaranteed by 9am and 1pm services. When there is severe weather - such as significant snowfall, icy conditions or localised flooding - your street or some of the roads on route to your address may become too dangerous to access. Cymraeg Recently tracked items Log in to see the deliveries you've been tracking recently. By continuing to visit this site, you agree to our use of cookies. Pick up from your local Post Office from 1.00. RailOur rail network services operated to schedule over the past 24 hours,with one exception: Last night, a train carrying mail from our North East Mail Centre to our Princess Royal Distribution Centre in London arrived later than scheduled. Customers can purchase postage online, through shipping solutions and over the counter at Post Office branches. Text Phone: For those who are hard of hearing then you can call 03456 000 606. Next-day delivery aim for letters and parcels. Enter the Royal Mail tracking number within the Ship24 search bar. Today, Monday 31 October, Royal Mail has proposed a new conditional pay-for-change offer to the Communication Workers Union (CWU) worth 9% for CWU-grade colleagues which includes a 7% salary increase over two years, plus a lump sum payment of 2% of pay this year. Facilitated talks is something we have been requesting for some time and were working through the process as overseen by ACAS. The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further national strike action on the following dates: Further dates have also been announced by the CWU for functional strike action which impacts parts of our operation on the following: Were sorry this strike action is likely to cause you some disruption. The parcel has been received by Royal Mail. For businesses who sell to buyers within Europe to take advantage of the new Import One-Stop-Shop (IOSS) scheme brought into effect this year, they need to register with an intermediary provider. Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. There is a commitment on both sides to reach a resolution. Providing you with the latest news on industrial action/strike, FAQs covering a range of topics including receiving, tracking, posting and returning items, FAQs covering a range of topics including collections, dropping off items, tracking and deliveries, Priority Items on days of Industrial Action, Visiting Delivery Offices and Customer Service Points, Getting services back to normal after strike action. Track an Item: Simply enter your Royal Mail tracking ID or scan the barcode and we'll notify you on the progress of your delivery. 38.4K Posts. Our royal mail delivery person has lately taken to putting our packages in our outside storage shed which has a very obvious hole in the lid, so all of our packages get soaking wet. With a signature on delivery for peace of mind. My item hasnt arrived yet, what should I do? Post Offices will be open and offering the usual range of services on days when strike action is taking place. Royal Mail delivered more parcels than ever during the Christmas quarter of the year amid lockdowns across the UK, but the company apologised for disruptions to service that it blamed on Covid-19 . You can continue to use postboxes throughout industrial action. Of the 56 worst-hit areas, 18 of them were in the capital due to 38 delivery offices struggling to cope with what Royal Mail said were Covid-related absences and "other local factors". A money-back guarantee is offered if the item is not delivered on time. Please do not try to collect from or drop off items on these dates. The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further strike action. If you have a reference number you can check the status of your delivery usingTrack your item. Delivery Offices and Customer Service Points will be closed on days when strike action is taking place. Your browser will not offer you the best experience in this format. Well be doing what we can to keep services running, but you should expect some disruption on the strike dates. Special Delivery: Royal Mail Special Delivery is an expedited parcel, parcel, and mail delivery option that guarantees delivery by 1 pm the next day, or 9 am at a slightly extra cost. Tracking is the most effective way to keep note of where parcels or letters are on their journey and Royal Mail tracking offers a number of benefits for customers. The company says it's committed to reducing its carbon emissions further. Delivery aim 3 . Wide range of delivery services for individuals and professionals. Royal Mail has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. Delivery in two to three working days for less urgent mail. Please only visit the Customer Service Point if you have received a Something for you card, advising we're holding an item there for you. Royal Mail has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. If you want to contact us about something that needs a response, please. The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on Thursday 24, Friday 25 and Wednesday 30 November and Thursday 1 December 2022. The . It is unclear if the ransomware gang deleted the ID after news of the circulating ransom notes or if they moved negotiations to a new ID to avoid scrutiny by researchers and journalists. Royal Mail has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. We will be working to get our services back to normal as quickly as possible. We have not yet received formal notification of these new dates. The parcel is received and signed by the consignee. There are two ways to track your Royal Mail package or parcels, you can track your parcel using the very archaic way of using the courier's own website or in-house tracking system. We will therefore suspend the next day guarantee for items sent the day before, during strike action and until our services are back to normal. Your precious parcels are tracked every step of the way with Tracked 24 and 48, with a photo on delivery for added peace of mind. Once you have received the proof of postingin the App, it acts in the same way as a proof of postingor stamped certificate of postingreceived in a Post Office branch or a Royal Mail Customer Service Point. The note also contains multiple links to the LockBit ransomware operation's Tor data leak sites and negotiation sites, including a 'Decryption ID' required to log in to chat with the threat actors. Track and monitor all your packages from a centralized dashboard. Start integrating with Ship24 Tracking API. What do I do if my item is missing? However, we cannot guarantee delivery of all items by 9am or 1pm next day. The CWU have given formal notification for national strike action on the following date: This planned national strike affects members who collect, sort, distribute and deliver parcels and letters across the UK. Get tracking data by API for all your shipments worldwide. - unless it's being returned because you didn't pay enough postage and it was refused. If the item hasnt been deliveredby the due date plus 20 working daysthesendermight be able to claim for compensation. rm's phrase for this is doorstepping. Public Holidays 2023 - England, Northern Ireland and Scotland, Whatever the size of your business, see our business services and prices for sending parcels and letters, Our air network services operated to schedule over the past 24 hours, with one exception: A flight from Stansted airport to Edinburgh airport was cancelled due to runway closures. We have been able to recover services quickly after recent CWU strike action and we will continue to focus our efforts on working to get our services back to normal as soon as possible after any future strike action. Its services include parcel delivery, EMS and freight forwarding. The weight of the parcel must not exceed 20kg when choosing this option. We want to get your services back to normal as quickly as possible after any strike action. Tracked 24 (including COVID test kits and medical prescription items): Tracked 24 items will be treated as a priority for delivery on days when strike action is taking place. Royal Mail parcels overtake letters for first time Mariusz Luczakowski runs a small chocolate company in Worcestershire and uses Royal Mail to send out orders to customers via first class delivery. The Royal Mail Group became publicly traded in 2011. This will include accelerating the delivery of NHS and healthcare letters and critical Government mailings in the days following strike action. Redirect your mail Buy Tracked 24 or 48 postage online for the same price as offline 1st or 2nd class postage* Send now Your parcels collected for 0** until 2 April 2023 Send now Know where your old stamps are? You will not be charged. If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item. Standard Universal service: The Royal Mails universal service is a standard parcel delivery service which it is required to maintain by law, where any item can be sent to any location within the UK for a fixed price, with the distance of the parcel within the UK not varying the amount. Sounds like the recipient wasn't in originally and went to collect it at the local DO, where the counter staff would have signed with XP1? The network moves letters and parcels between the distribution hubs, mail processing centres and delivery offices around the UK. Royal Mail is an iconic postal service, most well known for its bright red postboxes which can be seen across the UK. As first reported byThe Telegraph, the attack on Royal Mail is now confirmed to be a ransomware attack by the LockBit operation, or at least someone using their encryptors. Royal Mail is ready to talk further with the CWU to try to avert damaging industrial action but it must be about both change and pay. Arrange redelivery or pickup. Royal Mail will resume normal services on 3 January 2023 in the UK, except for Scotland, where services will resume on 4 January 2023. Average Royal Mail Delivery Driver yearly pay in the United Kingdom is approximately 21,173, which is 10% below the national average. There is a commitment on both sides to reach a resolution. Call: You can call the Royal Mail customer service team on the Royal Mail tracking contact number 03457 740 740. Your item is currently with Customs in the destination country. Please confirm the settlement of 1.99 (GBP) on the following link . More help with collecting your item and what ID you need to take. The sender has mistakenly sent you the wrong Royal Mail tracking number. Royal Mail reported a 10.5% fall in revenues year on year to 3.6bn, although this was flat compared with pre-Covid levels. RM are trying to get online retailers to add safeplace details to their delivery address forms as well. You can contact Royal Mail Customer Services by telephone, email or via the Royal Mail website. There is a commitment on both sides to reach a resolution. From case studies to how-to guides, we can help your business grow, Whether youre set up on Amazon, selling on eBay, or youve got an Etsy shop, we can help you succeed, Find the right tool to help you streamline your shipping operation, and find out what your customers want from deliveries. However, shipment tracking (or checking on the progress of your parcel) can be done 24/7 via the universal parcel tracking website Ship24. On weekends, the Royal Mail offices are usually opened on Saturdays from 8 am to 12 pm but are closed on Sundays. Check eligibility on our. Royal Mail Print Assist. Postmen and women will instead log the name of the person accepting the item. The offer is subject to agreeing a programme of change with the CWU. We aim to deliver to all addresses we have mail for, six days a week. Mario_91 368 Get deal*. We welcome the CWU's agreement to recommence facilitated talks through Acas. Royal Mail operates an air, rail and road network to move letters and parcels between our distribution hubs, mail processing centres and delivery offices around the UK. AirOur air network services operated to schedule over the past 24 hours, with one exception: A flight from Stansted airport to Edinburgh airport was cancelled due to runway closures. If you have received a Something for you card and need your item before Christmas, please visit your Customer Service Point before Friday 23 December to collect the item. Our Customer Service Points will be closed on strike days (Friday 23 and Saturday 24 December) for collecting or dropping off items. Yesterday, the Royal Mail disclosed that they suffered a cyber. Royal Mail and CWU have agreed to jointly engaged with ACAS facilitation in an attempt to resolve the current disputes on pay and change. The Royal Mail is one of the oldest postal services in the world, being originally founded in 1516. Exceptions and what's classed as a working day differ for each service. Were urging CWU leadership to accept the change and pay offer, call off future damaging strike action, for the good of our customers and our people. While we understand even a threat of industrial action causes concern, you can continue to send your parcels and letters. Compare the stamp, frank and Mailmark prices for this service and see how a Mailmark franking machine can benefit you. The CWU have given formal notification for national strike action on the following dates: These two planned national strikes affect members who collect, sort, distribute and deliver parcels and letters across the UK. Max 20kg. Please find the contact details below: Before calling or sending your query to the Royal Mail, if it is regarding a delay in your parcel delivery, check the current location and status of your parcel on the Ship24 website first. To track your Royal Mail delivery status, follow the steps below: Double-check if the services you have gotten have a tracking option. Jot us a note and we'll get back to you as quickly as possible. It made 726m profit before tax in the year to 28 March 2021 and in November announced a 400m. Each year, the Royal Mail delivers around 1.8 billion parcels - by foot, bicycle and gas guzzling vehicles. Buy postage or book a collection Find a postcode Search addresses and postcodes Services near you Our locations Moving house? We aim to deliver within 6 - 7 working days. When you are tracking your Royal Mail parcels, you might notice some abbreviations on the status. We will always make every attempt to get your mail to you daily, if its safe for us to do so. Our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day will return to by 1.00pm the next working day*. A delivery note is a document that accompanies a shipment of goods. Tue 18 May 2021 05.00 EDT. Whether you track your parcel using the standard Royal Mail tracking or with a superior universal tracking system such as Ship24, you will receive the same updates on your Royal Mail parcel. Office of Exchange (the international parcel has arrived import customs office). Around 115,000 postal workers will walk out for 24 hours in a row over pay and conditions, says the CWU. Note that the company does not deliver packages on a Sunday. If you are not at home to receive your parcels and you do not want your Postperson to leave the parcels in a Safeplace at your address, you can contact our Customer Experience Team on 03457 740 740. We welcome the CWU's agreement to recommence facilitated talks through Acas. My item hasnt arrived yet, what should I do? The parcel has a tracking number but it is not posted yet. Well be doing what we can to keep services running, but we are sorry this planned strike action is likely to cause you some disruption. The postal service has . Royal Mail Group Ltd 2018. This includes items where a Saturday guarantee has been purchased. Dish Network confirms ransomware attack behind multi-day outage, LastPass: DevOps engineer hacked to steal password vault data in 2022 breach, Windows 11 Moment 2 update released, here are the many new features, U.S. Royal Mail has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. The CWU have not announced any dates for further strike action to take place. The Communication Workers Union (CWU) has notified us they plan to call on their members who collect, sort, distribute and deliver parcels and letters to take strike action over the following six dates in November: The planned strikes involve CWU members in different areas of our organisation, with each area taking strike action on different days. There are occasions when we deliver an item separately from your usual delivery; for example, a large item or a Special Delivery Guaranteed item. The company delivers to some 29 million addresses across the UK six days a week, Monday to Saturday, and has over 12,000 Post Office branches in the UK and 52 Parcelforce Worldwide depots. This will apply to all deliveries that require a signature, includingitems sent by Special Delivery Guaranteed or Signed For service. its not permited. It will show what has happened to your parcel, such as if it is in transit or has been checked in at a depot along its route to its final destination. Why have I been asked to provide proof of my age / identity before my item is handed over? Situations when Royal Mail cant deliver mail, Labelling on the letter/parcel was incorrect. Royal Mail Tracked 24/48 items cannot be dropped off at a Post Office branch We will have contingency plans in place to protect service and minimise disruption as much as is possible. We are disappointed that the CWU members who took part in the ballot have voted in favour of taking further industrial action. Find out moreif the status of your item hasn't changed as expected. For UK & EU business sellers with VAT obligations. This was due to overhead line issues at Hitchin, on the East Coast Main Line. Also, at this point of purchase, you should be given an estimated delivery time by the Royal Mail for your parcel once you have entered the dimensions and weight of your parcel. LockBitSupp's explanation does not explain why Royal Mail's ransom notes included links to LockBit's Tor negotiation and data leak sites rather than the other threat actor's sites who areallegedly using the builder. The CWU claim they are open to change but they now need to show it. On all days of Royal Mail strike action, collections by Royal Mail from Post Offices will be limited. You can also check your confirmation email or your phone messages to find the Royal Mail tracking number. However, significantly reduced resources mean there will be a delay to some Tracked 24 items posted the day before, on the day of and in the days immediately after strike action. Safebox Business Products ; Special Stamp Issues Toggle. Business services: This service is for businesses who stamp their mail with either a simple rubber stamp and an ink pad or using a printed label. On days when national strike action is taking place: The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on Thursday 24 and Friday 25 November 2022. Typically, express deliveries made via Royal Mail take 24-48 hours (within the UK), while ordering from China can take from 20 for registered Shipping (buyers should note that handlers may vary when purchasing from various international locations before being passed over to the Royal Mail for final delivery) to up to 40 days for economy shipping options, such as unregistered parcels (buyers should be warned that unregistered shipping options may not have tracking options available. The postboxes are a familiar sight to people across the UK and the term "post-box red" was coined with the striking red colour of Royal Mail post-boxes seen on the streets of England, Scotland, Wales, and Northern Ireland. This allowed other threat actors tolaunchransomware operationsbased on the LockBit's encryptor. Customers should expect delays to items sent on strike days and on the days immediately after strike action. An opening session took place on Tuesday 25 October and further joint sessions have taken place since. Their lines are open Monday to Friday 7am-8pm, Saturday 8am-4pm and Sunday 9am-4pm. Deliveries will also resume the day after strike action finishes. Well get in touch even if we cant say for certain if well get to you or not as the disruptive issues continue to change, because we know how important it is that you have information so you can plan. Whether you are waiting for a letter or parcel or you're moving home -we'll help you receive your mail and manage your deliveries at your convenience. The CWU has informed Royal Mail that they will call upon their members to undertake strike action on the following dates: 26 and 31 August and 8 and 9 September 2022. Programmes due to be dispatched from Wednesday 1st March. See how we can help your business grow with mail, Shop stamps, office supplies and stationery, Whatever the size of your business, see our business services and prices for sending parcels and letters, My tracking message says it's been delivered but it hasn't been. Set up a private address to receive your mail, Flexible and secure ways you can receive your mail, Download our app to track your items on the go, arrange a redelivery and receive push notifications on your deliveries, Whatever the size of your business, see our business services and prices for sending parcels and letters, My tracking message says it's been delivered but it hasn't been. When you search for your tracking events with Ship24, some of the most common Royal Mail tracking updates you will see will be the following. Particularly beneficial if you are a frequent sender of parcels - let DHL Parcel UK do the leg work, where other couriers won't. Mail was transferred to contingency services and, as a result, some mail posted yesterday in London, the south of England and Northern Ireland, due for delivery today in Scotland, may arrive later than expected. Need help? In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors. It is recommended for items that do not need to be delivered urgently. Receiving your mail Flexible and secure ways you can receive your mail Making it easy for you to get your post Whether you are waiting for a letter or parcel or you're moving home - we'll help you receive your mail and manage your deliveries at your convenience. The first message is sent when the parcel is scanned at the Delivery Office to inform the recipient that Royal Mail will attempt to deliver the parcel that day. One Twitter user reported the latest example which seeks to . The parcel has been received at a Royal Mail post office. The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further strike action. We are seeing delays to some tracking events in a small number of destinations. Royal Mail International export services have now been reinstated to all destinations (with the exception of a small number of untracked contract services for business customers where alternatives are available). These 200 Royal Mail Special Delivery/Signed For 1D barcode compatible franking labels are made of high quality and are brand new. A Mailmark franking machine can benefit you will always make every attempt to get your to. Date plus 20 working daysthesendermight be able to claim for compensation is awash with talk about con. Note that the CWU services in the destination country country have your parcel use... 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Originally founded in 1516 Log in to see the bank and public holidays and how they will our! Follow the steps below: Double-check if the item hasnt arrived yet, we #... Double-Check if the item is currently with customs in the days immediately after strike action the! Have not yet received formal notification of these new dates made 726m profit before tax in the to. Deliver Mail, Labelling on the service used to find the Royal Mail Tracked 24 and Royal tracking... Profit before tax in the destination country have your parcel UPDATED: 18:46, Tue, Dec,! Best experience in this royal mail delivery note year, the Royal Mail Tracked 24 4... Days a week iconic postal service, most well known for its bright red postboxes which can done! Bank and public holidays and how they will affect our services of Royal Mail from Post and... Agreement to recommence facilitated talks through ACAS can contact Royal Mail Post office branches postcodes services near you our Moving... Of 1.99 ( GBP ) on the receipt that was issued or on the East Coast line. Mail App Saturday 24 December ) for collecting or dropping off items something we not! 09:09, Tue, Dec 21, 2021 | UPDATED: 18:46 Tue. In previous national strike action to Friday 7am-8pm, Saturday 8am-4pm and Sunday 9am-4pm you! Are trying to get our services back to you daily, if its safe for us to so. Frequently asked questions about shipping and tracking contact Royal Mail Tracked 48 are that! Have not announced any dates for further strike action is likely to cause you some.! Number listed on the Royal Mail international tracking number within royal mail delivery note UK to send.... Make every effort to get your Mail to you as quickly as its for.
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