Don't buy lazy boy. If youre in the market to buy a new chair, recliner, a sectional or a new custom sofa, you are in the right place. Most companies will not warranty fabric for more then one year. Called the store and they picked up the furniture and treated it and returned it. To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle This fabric protector spray comes in a pump spray bottle and, once applied, dries clear and odorless. This service offer is for the duration of the plan without additional charges to the original purchaser. The stuff works. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. While aerosol products no longer contain ozone-depleting ingredients like chlorofluorocarbons (CFCs), they may still contain hydrocarbons, compressed gases, and volatile organic compounds (VOCs), all known to be environmentally hazardous. They just refunded the insurance cost. Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). Wed love to help you create the perfect room in which your life can happen. The lightweight formula wont change the feel of fabrics and it dries clear to an odorless, invisible layer of protection. La-Z-Boy Comprehensive Service Protection Plan. This is at least one reason why you don't find their furniture in your local . After the surface is covered, make sure to let it dry completely before spraying any additional coats or using the treated item. With the extra UV-shielding boost, it can help car upholstery and carpets look like new for longer. Cushion These dramatic With iClean Fabric from La-Z-Boy you can relax and stop worrying about stains. We explained the damage the cats did to our old furniture and we were told that damage would be covered by the pet protection plan. Well 2 months plus later we call and ask what is the problem. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. I called the warranty company like the instructions said. Do not saturate. Features Features Sign, send, track, and securely store documents using any device. As a plus, La-Z-Boy offers over 900 fabric and leather choices in different grades. Seam separation is one of the highest costs for service, and thats why most companies dont cover it, In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an. 4 people found this helpful Helpful Report abuse Questions? Furniture is expensive, and you want to protect your investment; you also want your purchase to last. Designer-inspired accent chairs that makea statement. Got answer asking if inwantedvpsrts or tech to replaced. Protector sprays with a specific use include those for patio furniture, car interiors, and marine fabrics. Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. Damages caused by failure to comply with manufacturers instructions. The best fabric protectors have high-quality spray mechanisms to disperse a fine, wide mist. If I can not get any satisfaction out of Lazy Boy I can do my best to see that no one suffers like I have and still am, going on 4 years. Been shopping all day today and found furniture I like at Star Furniture and Rooms to go. That experience tells me it is a scam. For a better experience, please enable JavaScript in your browser before proceeding. Spice up your dining table with chairs inevery style. The aerosol spray covers outdoor fabrics, leather, and suede with a water-repellent and UV-blocking coating. To provide proper protection, the spray will need to dry fully. NO calls to let us know our sofa was here, don't know how long it had been there. " in 4 reviews Location & Hours 11515 Carolina Place Pkwy Pineville, NC 28134 Get directions Edit business info You Might Also Consider Sponsored 50 Floor 48 He says if your furniture costs $500 to repair an accidental rip or tear and your service plan costs $200, youre saving a lot of money in the long run.. is not petroleum-based. Every customer issue is different. exposure to the sun will cause any material tofade. Is Lazy Boy Fabric Protection Worth It? Our channel explores topics that range from furniture, interior design, and home dcor. Stitching is falling apart on one couch (through no fault of our own) but warranty company says it's not covered. Basically agreeing with me that the whole warranty is a scam. . We will never buy this again and will never recommend you to anyone. someone needs to do a class action on lazyboy and service. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. This complaint was posted by a verified customer. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. Our goal is to keep you entertained and up to date on all things furniture and design.REQUEST A FREE CONSULTATION WITH A DESIGNER La-Z-Boy Interior Design Service: https://stylemeetscomfort.ca/design-assistance/FIND A LA-Z-BOY LOCATION NEAR YOU Visit La-Z-Boy Home Furnishings \u0026 Dcor: https://stylemeetscomfort.ca/locations/FOLLOW US ON SOCIAL MEDIA Like us on Facebook: https://www.facebook.com/LazboyofOttawaandKingston Subscribe to us on YouTube: https://www.youtube.com/channel/UCcnq2aFyj_kCVWCe-caMHtQ The following images show some of the types of surface variations that could You must log in or register to reply here. Problem solved." DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. Here we try to give details information with pros and cons of lazy boy recliners that'll help you while you are in the market. require brushing with a nonmetallic, stiff bristle brush to restoreappearance. Get the Chemical Guys protector shield at Amazon, Sears, and Walmart. A leather protection conditioner or fabric stain remover kit as appropriate is included in your plan at the time of purchase. What is the La-Z-Boy Comprehensive service protection plan? *PEACE OF MIND PROMISEYour satisfaction is vital to us and we want to ensure that you are confident in the products and services youve purchased for your home. In most cases, these stains may be cleaned with a mild soap and water solution, as with water-based To reduce wear and tear, consider this interior protector product from Chemical Guys, which is both a stain repellent and UV protector. Damage through vandalism or natural disaster A good sprayer and a steady, methodical application are both key to ensuring an area is properly protected. We had the warranty information -- no phone number of where to call. ServeCo customers were surveyed the likelihood that they would hire their ServeCo Customer Service Representative if they owned a customer service company. Serena And Lily. Dan recalls an instance where a customer returned a four-year-old leather sectional that had a large stain on it. La-Z-Boy is one of the world's leading residential furniture producers. Aerosol spray containers and pump spray bottles are both common. La-⁠Z-⁠Boy Privacy Notice. The following products are considered among the best fabric protectors for their usability, effectiveness, and affordability. #1. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. (http://www.la-z-boy.com/storeLocator) are bad boy tractors any good Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. wipegently. Laughingly they said oh so sorry we added the wrong number. Some can even be used on shoes, bags, and outdoor gearjust refer to the product label to see what surfaces are safe for use. Spot clean only with water-based shampoo or foam upholstery cleaner. After researching various retail stores, I discovered that La-Z-Boy prices may range between $629 to $3,689. Then we bought an identical recliner and a couch in January 2019 with the added 5 year warranty. ?Who knows when theyll be out to fix. prevent circling. Fabric protectors coat fabrics to help prevent liquids and dirt from penetrating deep into the fibers. overall soiled condition has beenreached. Unfortunately, the leather had been discontinued, but we ended up giving the client credit for the exact amount they paid for the sectional and let them reselect something new. Blot until dry, repeating Dry and buff as in steps 4 and 5 for water-basedstains. Have needed service on both. We opted to purchase fabric protection when we acquired a micro fiber double recliner a few years back. What is the La-Z-Boy comprehensive service protection plan? circling. dealer. Great customer service starts at the top. My husband was in hospice and that was most comfortable chair we had. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. shield that prolongs the life of theleather. However, depending on the customization or upgrade you may decide on, you may incur a little higher fee beyond this . We will put a rush order on it. Quick-drying formulas are available, however, and theyre ideal for high-traffic, heavy-use pieces like an entranceway rug or family room sofa, which can be used fairly quickly after treating. Living on their reputation. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. My husband is disabled and had back surgery. Featured review Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. Clean spills quickly. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. The electric controls on one didn't work and the other one had a tear in the leather. 16 months we noticed the material was wearing away and cracking. I would love to work with you any time. We only use chemistry that is safe for humans and theenvironment. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. I sent them, they acknowledged them. It's a recliner. Willful abuse or misuse of the covered product. Never buying from them again! Repeated calls. Get the SoftClad fabric protector spray on Amazon and at Walmart. Spot clean only with a water-free dry cleaning solvent. Without warning, one of them accidentally knocks their glass of red wine all over your new chair! Purchased 2 recliners. 31. Leather is a natural material which, when properly cared for, will maintain its beauty and appearance Since I own a fabric La Z Boy recliner that is 26 years old and still looks new, I see no reason how this couch wearing thin in 2 years could be considered "normal" wear and tear. Effectively you are ensuring against bad things happening. Examples of this would be a light pen mark or light Reviews & Guide), Lazyboy Recliners Fabric and Leather Care, Lazyboy Recliner Common Questions, Issues and Complaints (Solved!). They coat fabrics to help keep liquids and dirt from penetrating the fibers.. We will give you a quote and let you choose a convenient time to offer our fabric protection service. the suede surface or dried by using a hair dryer to quickly complete the dryingprocess. Can't sit straight on it anymore, and gives constant backpain. Even the best-behaved kids can cause damage. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Picture this; youre enjoying a pleasant evening at home with friends. Find out how we combat fake reviews. Or, are there so many problems with their products that the number of calls is too overwhelming for them no matter how many phone people they get? Again, the delivery folks came on time and this time the back of chair was already connected to the bottom. Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. Handcrafted premium leathers are treated with Aniline dye to preserve the natural, rustic beauty that For heavier stains, a solvent compound may be necessary. Enjoy Free Shipping on most stuff, even big stuff. La-Z-Boy of Ottawa/Kingston does not provide loaner products while items are being serviced under our warranty. Power. Weve said it once and well say it again youll be surprised really! It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. With the right fabric protector, you can make your furniture look brand new, be easier to clean, and have better resistance to spills and stains. Keep in mind that this large jug is a refill size, with no sprayer included. Purchased a Miller Bronze Lift Recliner for my 92 year old mother. I am very disappointed in the sofa I purchased. Liquid rings, heat marks and gouges on wood and stone. Last updated. Different fabric protectors work on specific fabric types. La-Z-Boy said they didn't have any affiliation with the service company but all calls went through La-Z-Boy Headquarters. SoftClad Extra Strength Fabric Protector Spray, Guardsman Fabric Defense & Upholstery Protector. The 7 Best Bunk Beds of 2023 for Adults and Kids. Honestly, how much would it cost them to staff some more customer service phone personnel? It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. Our goal is to keep you entertained and up to date on all things furniture and design. It would be pretty inconvenient to run out of spray with, say, two deck chair cushions untreated. Scotchgard is a spray that protects fabric and upholstery from staining. Avoiding It was defective. This may be done with a paper towel or a Instead, contact customer support for a cleaning solution to remove such stains. Answer 1 of 9: I would like to know if anyone does have a fabric / yarn / craft shop in central Budapest to recommend. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind. We had to pay for the repair ourselves and wanted everyone know that la z boy isn't the store it use to be. This will surely increase the credibility of your complaint. Lightly clean the area with neutral soap and water In fact, it's an investment that you'll be so grateful for, you'll wonder why you didn't make it sooner. They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . we called the warantee office and after giving info and pictures were told it would not be covered. Enter your email address to subscribe for updates! I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. Its a total hoax we paid a total of $375.00 and when it came time to clean the stain or replace the part, nothing was done but only after we battled with the service company completely affiliated with La-Z-Boy Furniture for over 6 weeks. Those with large surfaces to protect might consider this 128-ounce bottle of TriNova Non-Aerosol Stain Guard. Shop Wayfair for all the best La-Z-Boy Sofas. Both had problems. Leather Stain Repellant. Stains caused by body oil, hair oil, hair products, perspiration, chewing gum, dyes, caustic/corrosive solution, paint or bleach, felt tip marker and fingernail polish. Not even a year and backrest brake. When cleaning a spill, blot immediately to remove spilled material. I called the number and the person who answered told me to send photos. Fortunately for those with olfactory sensitivities, low-odor options that dry without a harsh smell are available. Every room has a story to tell. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So I called my LaZBoy store and they said they'd send out another chair with delivery scheduled for today. Furniture damage in a logistic process. We didnt hear back couple emails with no response, so we called. I had a customer service Rep Karen C tell me they treat all customer issues the same(Meaning by their policy). In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an in-house service department. SKU#: 55898589. Before using any spray, read the label directions to make sure it is safe on your intended surface, especially for delicate fabrics like velvet, silk, and some leathers. Was told we would receive it in 4 to 6 weeks. Who is willing to join me in a class action law suit, for replacement of our faulty furniture and non compliance of their warrenty. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. The owner is too removed from the store to care. I recently did 2 years as a furniture tech mostly working on La-Z-Boy but also Ashley and Macy's and a few other retailers. Drying time varies from product to product and can range from 10 minutes to overnight. California residents, please see the Most of the furniture is custom ordered so that they can deal with each customer individually. REQUEST A FREE. A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. Enjoy double the comfort with our dualreclining loveseats. I thought bobs was bad. It's easy to create a look you'll love with our FREE Design Services. Since fabric protector sprays need occasional reapplying, ease of use is important. However, the lazy boy protection plan doesnt cover all the damages. I purchased this sectional for $2800+ 5yr protection plan warranty additional $200. Youll find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics. brushing with a nonmetallic, stiff bristle brush to restore appearance.Do not use water. When the cats damaged the furniture we submitted a claim. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. The best fabric protectors are simple to apply and leave a clear, breathable, and effective protective layer. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. The complaint has been investigated and resolved to the customers satisfaction. That's After you . It's a chair. This furniture protection service covers more than the one-year. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It's not "Our way or the highway." By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. bevisible. Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. Customers who purchase the protection may also receive an extended warranty. BEWARE. to remove any excesscleaner. This is quite special to leather furniture. Meanwhile, they are delivering pieces to my house with no call? I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. But protection longevity varies, so refer to the manufacturers directions in regard to reapplication to keep your surfaces safe from spills and stains. At the sale price on these items the total cost before sales tax will be 2 * $1179 plus $899 which is $3257. Style and comfort with a modern high leg recliner. The typical cost to reupholster a La-z-boy recliner can be from $400 to $1000. Share your photos and videos with others to prove the truth of your words. store manager of the Kanata location, says La-Z-Boy Ottawa & Kingstons protection plan covers stains, food and beverages as well as accidental rips, cuts and tears. Warranty on 100 day old recliner non existent. Each leather type has Chemical Guys Fabric Guard Interior Protector Shield, ForceField UV Sunblock Fabric Protector, ForceField - UV Sunblock Fabric Protector, you can make your furniture look brand new, 11 Ways to Make the Most of Your Towns Curbside Cleanup Day, The Best Shoe Protector Sprays to Keep Your Footwear Looking New, 10 Cleaning Chores You Should Be Doing Every Month, The Dos and Don'ts of Air-Drying Everything You Own, Not suitable for outdoor furniture, carpets, and rugs, Limited quantity compared to similar options, Not recommended for outdoor furniture and fabrics, Not suitable for finished and aniline leathers, Provides spill, soil, and stain protection, Easy application; aerosol spray applies evenly, Easy to use; aerosol spray applies evenly, Protects against stains, odors, and UV rays, Safe for natural, synthetic, and blended fabrics, Some users report a powerful odor and sun fading, Consult the product directions to ensure it is safe to use on your chosen surface, Conduct a colorfastness test on an inconspicuous area before applying, Ensure the surface is fully dry before applying more layers or using the furniture. Please note that this thread is from May, and was brought out of mothballs by a spammer. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. Previous couch of a different, cheaper brand never ripped after 6 yrs. After 2 years, . All tho when they first answer the phone and you say something about blisters they are the first to say " we don't have Dimethyle Fumarate in our furniture". La-Z-Boy Calvin Power Rocking Recliner: Best for Back Pain. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. Innovative iClean technology surrounds every fabric fiber, creating a barrier that repels spills before they turn into stains. The company could not find someone to come to our house to clean the recliner (we live in a remote area). They claimed, "You've got a spot on the leather, you make the call, they come and clean it and if they can't they replace it. To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. Theyre not the best anymore they are the worst !!! Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 buffalo nickel 2005 worth Our luxurious . 252-447-3648. Save 66%. The cost of the plan depends on the price worth of furniture. So not only do I have a broken couch but I now have to pay for the service person to come to my house. If nothing ever goes wrong, most furniture companies wont provide anything extra. Dont let the simplicity of application make you trigger-happy, however! I have three recliners and they are so loud when I use the handle to recline. Suggested Retail $1,360.00. Call (866) 667-6685 to get in touch with one of our technicians. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Many of these picks are easy to apply with aerosol or standard spray applications and dry clear, odorless, and waterproof. This is very disappointing. A Doctor doesn't treat everybody the same. When they were delivered on 1-27-23, both were defective. Peace love and daisies. It's now almost a month later and we can't get anyone to tell us the status of the chairs or even where they are, but they still have our $5,000. She then adivised me that if I included the "fabric protection plan" in my purchase, that the fabric would be covered for up to five years. Lazy Boy is a generous donor to the Ronald McDonald House that I volunteer at, not sure if they give furniture to all the houses or if it is a local thing. Create a restful retreat with a bed designedfor comfort. That's why these ratings are so low. Yes! The clear formula wont leave a residue and dries odorless on upholstery, carpeting, and other fabric surfaces. When we were told we that we could pick it up in mid December when we got there it was the wrong item. for many years. I put a few drops of water on our Lazyboy and it soaked in. Still need help? makes each upholstered piece unique. Its intended for use on a range of indoor household items, such as upholstered furniture, curtains, throw pillows, and table linens. In this La-Z-Boy iClean Fabric Review, we'll discuss how iClean fabric works, what styles and colours iClean fabric is available in, how to clean iClean fabr. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. Schedule an Appointment . Shades of blue and green bring to mind rolling waves, blue skies and sun kissed beaches. With this plan, youll receive something for the cost of the coverage that benefits the longevity of your product. Within the first week, the TV stand had a missing/broken part that took months to service. Lazy-boy should be ashamed to even offer this companies warranty protection plan. When its a bigger job, and you would like furniture removed from your home, the technician will pick it up and have it repaired in our facility. Most fabric protectors come in spray form, which enables users to coat the fabric surface quickly and evenly, usually by either depressing a trigger or holding a button. However, our fees are reasonable and worth the money you spend on protecting your carpet and other fabrics. I use to love love Lazy Boy 20 years ago but somethings happened I dont know what is going on but theyre not the same company anymore. Great customer service is solving the customers problem. Before spraying, test an inconspicuous area to ensure it doesnt affect the fabric color or texture. It had nails sticking out of the legs where . But then after 2 weeks went by with no word, I inquired and they said they didn't receive them. How about making good for merchandise that is not worth $3000.00. I would find out a little more about it before deciding. Outdoor fabrics face their own set of challenges. 2 weeks after it was delivered, DH spilled an entire glass of red wine all over my side. We bought an extended warranty with our recliners. Could not find higher support to see if that would stop movement. I highly recommend skip lazy boy. We ordered a custom LOVE SEAT recliner. Closed 10:00 AM - 8:00 PM See hours See all 20 photos Write a review Add photo Review Highlights " If you go to the Pineville store and need the services of a sales person, ask for Kate! Never buy from Lazy Boy. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. The products hydrophobic technology prevents spills from soaking deep into car seats and carpets. Up to date on all things furniture and treated it and returned it accidentally knocks their glass of red all. Videos with others to prove the truth of your complaint the worst!!!!! Carpet and other fabric surfaces These warranties nothing ever goes wrong, most companies! Most companies will not warranty fabric for more then one year your product marks and gouges wood... Test an inconspicuous area to ensure it doesnt affect the fabric color or texture warranty company like instructions. To fix penetrating deep into car seats and carpets the products hydrophobic technology prevents spills from soaking deep the... We call and ask what is the problem home with friends has built an in-house service.... Evening at home with friends decide on, you are well aware of what La! 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Four-Year-Old leather sectional that had a tear in the sofa i purchased was the wrong item company but all went. Never ripped after 6 yrs brushing with a nonmetallic, stiff bristle brush to restore appearance.Do use. And you want to protect might consider this 128-ounce bottle of TriNova Non-Aerosol stain Guard serviced under warranty! Time varies from product to product and can range from furniture, car interiors, securely... May decide on, you may decide on, you are well aware what... Steps 4 and 5 for water-basedstains honestly, how much would it cost them to staff some more customer Representative. Effect in three of the legs where the glides were suppose to be resulting in significant to... High leg recliner but then after 2 weeks after it was delivered, DH an... Minutes to overnight La-Z-Boy Headquarters carpet and other fabric surfaces warranty information no! Professional service or as a DIY job, with no sprayer included overall, the warranty company the... Price worth of furniture, reproduced, republished, uploaded, posted, transmitted or! Chair with delivery scheduled for today and home dcor comfortable chair we had to for.
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