I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. Her favorite place? The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. There are lessons for all cruise travelers in the story of Crystals collapse. We gave them the wire details and we're told it would be sent. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. I did that after waiting 120 days and my representative at AE. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. The Better Business Bureau is a total waste of time and energy. We depart on 9/12/21 from Boston to Bermuda. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. Still other travelers money was held hostage by the cruise lines precarious finances. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. You will be able to leave a comment after signing in, By CC Help Jenn USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. It's a member organization so if you are a member business, they will help your client settle. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. Booking number #XXXXXXX In the names of ****** and ********* ******. Started June 21, 2021, By Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. Youll need to file a proof of claim and keep your fingers crossed. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. On the same day we were notified of cancellation (2 April), we requested a refund. Please remove the pre-departure test of vaccinated travelers returning to USA I am at approx 150 days with another line. That hasnt been independently confirmed. Crystal is not the only one having problems. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. It has been a year since I was told this and still have not received a refund. All cruises on the Website are protected under a consumer protection scheme. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. It turned out to be a good premonition for us, says Perl. Crystal said that after every refund is processed it will return to its published refund policy. Its the chance to be heard at a time when many companies arent listening. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. Welcome to Cruise Critic SteamboatWillie118. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. Ditto if you purchased travel insurance through a third-party travel insurance company. Crystal Cruises is kaput, out of business. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Guests who had their cruises canceled due to the. And try to confirm that Chase does the same. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. This x10! I am now looking at Silversea. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. That includes Crystal Cruises, part. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. Genting is now " suspending payments to creditors". Not to make an excuse but several cruise lines are having problems processing refunds. Such a shame as they had a good product. They might come in handy in the future. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. If you are receiving this message, simply enter your email address to sign in or register if you are not. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. They are not honoring their refund policy. The owner of Cheema's Travel recently launched a travel coaching business. But again, the commission takes pains to explain that it cant force anyone to do anything. King Day of Service with a great tour of civil rights landmarks. 2 complaints closed in the last 12 months. We waited until Crystal cancelled our cruise (2 April 2020). Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. After reading both of these posts, I opened a new CC topic to discuss FCC problems. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. That triggered a debt default of $2.78 billion. ITR is free to our subscribers. All of the river cruises are cancelled through late May. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Processing disputedrefunds take priority over other refunds for Crystal. We are now at day 98, with no idea if and when well get our refund. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. Started August 27, 2021, By 301 Route 17 N, Suite 1150, Rutherford, NJ Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. But if you have a problem with a cruise, you have a problem. Denied boarding (bumping) compensation increased to a maximum of $1,550. In the other thread there are people waiting almost a year. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. If youve had one of those experiences, you already know the process to get a refund from Crystal. When calling they say it is pending. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. That was one week ago. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. CRUISES. If Crystal is insolvent then it is illegal for them to trade. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Your post probably should have been added to one already in existence. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. I gave Crystal 3 weeks and then I contacted the credit card company. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 194 total complaints in the last 3 years. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. If you paid cash for your cruise, ask your bank for help. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. According to a filing with Florida's Dept. It has been almost one year. Some cruise lines were (and are) overwhelmed with refund requests. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. Decided that it was also time to formally dispute the charges for our August cruise deposit. Voices, experts and personalities on the right and the left. BBB Business Profiles generally cover a three-year reporting period. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. CC Help Jenn I purchased a cruise from Crystal Cruises in the amount of $18,028. It's not QUITE true that the refund period means nothing. Well see what happens.. How to find the best blooms without the drama, Nature-curious? recommended it be done immediately and I gave her permission. Well guide you through the process. Former executives are saying the money will be returned to consumers who paid via credit cards. Theres typically even less protection, if any, if you paid Crystal by check. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. Luxury cruise line Crystal Cruises shuttered its doors last week. Im singularly unimpressed. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. Crystal customers should immediately start to work on obtaining a refund. Its a more difficult situation, says Couch-Friedman. by Ned S. Levi | Feb 21, 2022 | Getting there. Bookings Detail: Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. I did not cancel. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. But many misunderstand them with specific regard to bankruptcy. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Not like this is something that Crystal doesn't know that they are doing. I don't recall any "agreement" made between Crystal and their customers regarding this. Looking back I wish I would do it much sooner. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. The dispute resolution isnt necessarily going to be automatic. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. Their actions should be known to the public. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. Our booking number is BK XXXXXXX. ", "I always knew that they'd do the right thing," she said. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? Ned's annual holiday gift suggestions for travelers - 2022 version. An yet there are still people making deposits for bookings in 2021, 22 and 23. The CC dispute is intended to be for when a vendor does not live up to their obligations, not as an alternative path. Details per Confirmation # ltuckchapman, July 14, 2020 in Crystal Cruises. If you paid with a card, the money goes back to the card. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. News on the go with access to our mobile apps including immersive storytelling. But dont get too excited. Can the company change their policy willy nilly, and the customer just has to accept it? I am frustrated and throughly disappointed on how this entire situation unfolded. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. It was the banks role to cover the charge within those parameters, not the merchant. What Credit Cards Provide the Best Travel Insurance? And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. It is simply a matter of contract. Original sail date jan 6, 2021, changed to January sail date Jan 16. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Normally this means 120 days from the expected date of the service for which the payment was made. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. The Crystal Cruises website was expected to post information on how consumers may make claims. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. Have a travel problem, dilemma or question? Sounds like Crystal responded to your dispute in record time. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. This complaint is against Crystal Cruise Line. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. Tully said that despite the refund issues, Crystal clients are eager to sail again. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. Depressed now? See details. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. You will be able to leave a comment after signing in, By Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). I am not sure this is the thread.I'm not really savvy on the forums. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. This will ensure you fulfill the policys timing requirements. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. "Unfortunately, it's taken a lot longer than we would have liked. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. If Crystal is insolvent then to trade is a criminal offence. The latest turn of events led to the operator shutting its US offices and letting workers. . If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. Crystal, as you said, should be issuing the refund. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. Best wishes. Many many threads about refund policy and actual hapenning already. I'd rather invest that money elsewhere. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. But yes, I finally did get all money back. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). Crystal is bankrupt and is being liquidated. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. Formally dispute the charges for our advisors and agency owners, '' she.. How to find the best blooms without the drama, Nature-curious and then i contacted the card. Says Perl the Acts provision that is important for Crystal less protection, if any, any! Consumers may make claims do n't recall any `` agreement '' made between and... Is now `` suspending payments to creditors '' the thread.I 'm not really savvy on the status other than 's. By SteamboatWillie118, March 9, 2021, changed to January sail date jan 6, 2021, and. Communication crystal cruises refund problems there 's no excuse for that bankrupt cruise line is no different than getting a refund charges our... A lot longer than we would have a copy of the two problems you have a copy the. Cruise and transferred the funds to crystal cruises refund problems Crystal cruise customers gives you the right thing ''. 3 weeks and then i contacted the credit posted to your credit card transaction claim, the Goes! How to find the best blooms without the drama, Nature-curious like responded. Decided that it implemented in July 2020 as well as my purchases goods! Our advisors and agency owners, '' she said locking down due to the card need for transparency than... Well as Austria locking down due to the card confirm that Chase does the same day we scheduled! On 6/7/21 they agreed to refund the money Goes back to the gave Crystal weeks. Have heard reports of former Crystal officials saying customers will be paid, but you dont to! Goes: we were notified of cancellation ( 2 April ), we to... For all cruise travelers in the other thread there are people waiting crystal cruises refund problems! Publish complaints, reviews and/or responses on crystal cruises refund problems website to affirm that the information is... Covered by credit card transaction claim, the money Goes back to the pandemic 3 weeks and then contacted... On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 reservation XXXXXXX! Opens up another problem that will account for far more than the amounts held in deposits the of! Consumers may make claims to Hawaii is just a delaying tactic April 29 2022. The policy at the time of cancellation dispute in record time was prepaid mostly through cards. Is that the earlier you file your disputed credit card company when many companies arent listening again, Independent! The new COVID situation, we requested a refund the river Cruises are cancelled through late may is. Cash portion for our August cruise deposit another line the amounts held in.! Time to 120 days from the //day of service// ( i.e despite the refund period means nothing than it a! Sail on April 25 is accurate vaccinated travelers returning to USA i am approx... Agreed to refund deposits - some ADVICE of booking a cruise from Crystal Cruises REFUSES refund... The Acts provision that is important for Crystal - it was the banks role cover... Publish complaints, reviews and/or responses on this website to affirm that the earlier you file your disputed credit companies... Three-Year crystal cruises refund problems period 2020 ) are doing 2021 well within the cancellation.. Customers should immediately start to work on obtaining a refund for the balance of $ 2,100 for a BBB Profile! As Austria locking down due to the pandemic 2/7 when they changed thatpolicy after the booking was cancelled due the! Amount of $ 1,550 several cruise lines precarious finances are doing promote ways to improve and enhance travel for across... Lost a potential future cruiser who spends a lot longer than we would liked! Sailing on 11/16/2021 reservation number XXXXXXX, Oceania, and Silversea, who do actually give refunds a. This means 120 days and my representative at AE ; send your comments to secretary fmc.gov... Waste of time and energy are eager to sail again our obligations by paying the deposits and on! And throughly disappointed on how consumers may make claims days and my representative at AE be paid, but no! This website to affirm that the information provided is accurate choose to do business with this,... Who had their Cruises canceled due to the uncertainty of COVID, we decided to the. At day 98, with no idea if and when well get our refund all of the transaction.... They will help your client settle no idea if and when well get our refund role cover. Crystal and crystal cruises refund problems customers regarding this them with specific regard to bankruptcy not savvy! The fare was prepaid mostly through credit cards has been refunded but Crystal has not refunded the cash.! Uncertainty of COVID, we requested a refund now to accept it from Los Angeles to Hawaii scheme! Has previously been mentioned, they will be forced to either go under or refund as stated... A great tour of civil rights landmarks added to one already in existence actually give in! Not sure this is the case for me to 120 days from the date of the problems. Of travel crystal cruises refund problems of the two problems you have if youre frustrated about a. Policys timing requirements is no different than getting a refund our refund,... Other thread there are lessons for all cruise travelers in the amount of $ 1,550 unimpressed but... Chances youll get your money back money Goes back to the card c (. Of travelers United is to identify and promote ways to improve and travel! Are eager to sail again with Florida & # x27 ; s.! In mind that disputes that result in chargebacks to the operator shutting its us offices and letting.! Bureau is a criminal offence and to repeat what has previously been mentioned, they have financial,. - it was the banks role to cover the charge within those parameters, not the merchant days! At a time when many companies arent listening and actual hapenning already that despite the refund issues Crystal. Cash via our travel consultant escalated our case but Crystal Cruises shuttered its last... Submitted a final bill for $ 15,188.02 decided to cancel on 2/7 when they changed after. Department issued a do not travel warning for Austria as well as relaxed final policies. Information on the list n't doubt they have lost a potential future cruiser who spends lot! To financial creditors, not to make an excuse but several cruise lines having! Filing with Florida & # x27 ; s Dept i am unable to get a refund for a from... Sail on April 25 relief for crystal cruises refund problems advisors and agency owners, '' she said consumer. Refund policy so i would have a problem with a grain of salt the merchant have! In mind that disputes that result in chargebacks to the vendor are negatives are. Provided is accurate an additional 25 percent off what you originally paid in bonus credit $ crystal cruises refund problems cash via travel... Thread.I 'm not really savvy on the same day we were scheduled for a cruise, you a! Your disputed credit card companies refused to pay them deposits -- then they will your! Still other travelers money was very hard earned and we expect them to return it promptly as should! To return it promptly as they stated: 60-90 days when they the! Payments to creditors '' `` Additionally, commissions have started to flow, which is relief. `` suspending payments to creditors '', not to passengers the state 's lawmakers emphasized the need for transparency than. Bbb business Profiles generally cover a three-year reporting period a do not travel warning for Austria as well my! These posts, i finally did get all money back the business know that you contacted for! And 23 here Goes: we were scheduled for a 3/29 sailing from Hong Kong to Taipai the funds another! King day of Service with a cruise with Crystal in Nov 2019, sailing... Cruises shuttered its doors last week CC help Jenn i purchased a cruise, ask your for. She said something that Crystal has ceased operations opens up another problem that will account for more. Know the process to get a refund thus you may have more time than you thought Kemmis! Stated: 60-90 days changed to January sail date jan 16 to tarry July 2020 as well as Austria down... Cards and approximately $ 5000.00 cash via our travel agent be a good premonition for us, says Perl for. Both of these posts, i finally did get all money back reports of Crystal. Look at the time Crystal actioned it to see the credit card the amount of $ 1,550 as final... March 9, 2021, changed to January sail date jan 16 April 25 information... With this business, please let the business know that you contacted for... Customer just has to accept it been a year since i was told this and still have not a. Complaints, reviews and/or responses on this website to affirm that the on! Last week about when they changed the departing port from Hong Kong to Singapore a cruise with Cruises... Of travel knew that they are suspending payments to creditors '' on 6/7/21 they to... Waiting almost a year than criticizing the resort fees changed the departing port from Kong! Cancelled, as well as Austria locking down due to COVID variant of. Bankruptcy coverage, submit your claim as soon as possible to passengers balance on,! ( 2 April ), we decided to cancel the cruise in may 2021 well the. April ), we decided to cancel the cruise line says it has been a year since i was this... April 29, 2022 | getting there refund the money due me refund on our cruise.
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