The Associated Press contributed to this report. Beautiful beach views I would stay here again! Cannoli, tiramisu, and panna cotta. The grounds of the property were very maintained and clean. This is the version of our website addressed to speakers of English in the United States. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Planet Play. Worried about him. Our kids did mini golf once. Because its what we collect, that makes us who we are. 94% of travelers recommend this experience. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. We enjoyed the Lazy River and playing Bingo. The resort was the perfect size with excellent food, pools, activities etc. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. The beach is nice, it feels like home. We also ate at Italian twice. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. Service was fast and friendly so no complaints there. Tripadvisor performs checks on reviews. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Nice guy who took ownership of the problem and became a part of our butler service. This was after a long wait. Here's why I Planet Hollywood 5 stars: The customer service is top notch! Come and meet the new Guy on the block. 96% of travelers recommend this experience. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. There are very few places to eat during the day so we basically ate the same food everyday. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? There was hardly any live entertainment to engage the visitors during the day. We hope that we will receive you again soon. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? There are 12 missing workers. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Sometimes the waits were long. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Best customer service! Queuing arrangements for lower class guests need to be addressed. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . Planet Hollywood Adult Scene Cancun. If you go early you will have less wait time. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. We're told it's 1st come! You will get more bang for your buck. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. The surf was rough. If he wasnt in our section, he instructed the other servers of what we wanted. He was amazing!! Our check in was fast. Amazing resort, enjoy the staff and the shows. Explore 292 suites, stunning wedding venues, eight . Pay the extra for the star class upgrade. We ended up getting that fixed on day 3. Let our collection add to yours. The fresh coffee bar had long waits also. He was amazing!! We are not big on evening entertainment but did take in the Queen tribute, which was great. The beer is always cold and the big event is always on at Overtime Bar & Grill. We are looking forward to your next visit in the near future. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 55. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Make your grand entrance into the ultimate beachfront vacation, starring you. We had to wait but probably only 45 minutes. Hi if we are on the family side could we go hang on the adult side? The food there was tasty and pretty quick. Filling the barren space in our lives. The food is amazing at all restaurants, specialty and buffet. We had a humidifier brought up and it did help. PHabulous regards, Jonathan Iriarte General Manager. Overall we enjoyed our time. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Details of how the people died, or whether the slayings were related, were not released. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. We walked it and were overwhelmed by a slough musty smell and extreme humidity. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Dinner was the worst, you can't make reservations to any place other than Hibachi. They did not love it. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). All rights reserved. Decide which restaurants you want to eat and what day. Service was good but not great. The umbrellas were painful to open. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Absolutely terrible service in regards to trying to eat a meal. The best night for entertainment was the Queen tribute. Check-in: The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. The Buffett was ok. We found things to eat. Powered and implemented by FactSet Digital Solutions. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. My husband was in line twice around 7am to get reservations for that night. PH provides a star feeling when you arrive with a red carpet style grand entrance. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? This was a daily occurrence. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. He was the only help. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Our experiences at the restaurants were mostly good. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. I hadnt read reviews so this was entertaining and unexpected. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Nights of revitalizing comfort will get you ready for days in the spotlight. Red flag says our whole stay. Staff and tourists near the Mexican resort city of Ca This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. It was windy most days especially on the beach. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. The steak house was really good the first time. The buffet was good. There are lots of activities to do if you choose. We found the food and drink to be good. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Be sure they will be even more motivated. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. The next time someone with us went at 12:45 to wait until 3:00. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. There are 566 suites on the family side and 332 suites on the adult-only side. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. 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