Over four out of five (83 per cent) of these claimants found it helpful. What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. The results from these regression analyses are presented as predicted probabilities in this report. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. The professional will then send it to DWP to check if you are eligible for the benefits. This report is based on data from two telephone surveys conducted between July and October 2020. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). There are several things to remember during your PIP assessment. The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). Of those who did not feel able to explain how their health condition affects their daily life, 45 per cent felt that the assessor did not listen, seemed uninterested or was not understanding of the claimants condition or situation. Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. Simply use the buttons below to share on your social network. poppy123456 Community member Posts: 38,820 Disability Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). someone helps or encourages you to go out. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. you can't plan a route to an unfamiliar place yourself. You are most welcome to join today! Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. You can also bring someone with you in the course of your assessment. This group are referred to as awaiting further assessment throughout the report. should she ring pip and update them about this they make a decision?england Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). Unweighted base: Claimants who felt they could not explain their condition only (n=186). Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. These looked at the impact of five key claimant characteristics, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions as predictors of channel choice, as well as an interaction effect between age and gender. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. Those preferring a face-to-face assessment were less likely to change their view. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. someone goes out with you. They can help you feel more comfortable, add information to what you say or take notes. That way you can refer to it in the assessment and make sure you tell the assessor everything you want them to know about your condition. If your long-term condition is getting worse, you will need more of this award. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Over six in ten claimants (62 per cent) had experience of a video call. Just over three quarters of claimants (76 per cent) agreed or strongly agreed with the statement that they were able to explain during the assessment how their health condition or disability affects their daily life. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. 63 replies 18.3K views. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. Unweighted base: Claimants who had third person support only (n=240). The remainder had no preference. Asked as an open question in the survey. Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. You may be asked to provide medical evidence as to why you cant attend the assessment centre. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This group is referred to as the unknown outcome group. someone goes out with you. Most commonly this was in the form of a letter (57 per cent) or telephone call (38 per cent). Most claimants (87 per cent) experienced no technical difficulties during the call. Ask for the assessor to be the same gender as you. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. The psychological examination will be asking your thoughts and feelings about your present concern. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. Those with an unknown outcome were far less pronounced in their preferences. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). If you want to know how often you have problems with the activities, fill out the form. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. Unweighted base: Claimants who said they preferred telephone assessments only (n=368). Similarly, those who had been disallowed PIP were more likely to say that they would have liked more information about what to expect (40 per cent) than those who were awarded PIP (22 per cent), or those with an unknown outcome (20 per cent). hello. | Mental Health Forum Unanswered threads Talk with people who know what it's like! You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). Do be advised that the 'DWP' call handlers are not PIP advisers. Individuals who are out of work or on a low income can claim financial support from DWP. You are found capable if you did the following movements and other activities: The health professional will place their observations in your form and then place some reviews about your results in your examinations. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. Having a mental health problem can be expensive. Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. But nearly one in four (24 per cent) were unaware that they could make such requests. Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Georgia Lucey Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Those who were awarded PIP tended to express higher levels of agreement with the two statements. Most people have to take the PIP medical assessment with questions on mental health to get this benefit program. How can I appeal a decision about my benefits? However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Do be advised that the 'DWP' call handlers are not PIP advisers. In this aspect of the PIP assessment with questions on mental health, the health professional will be asking you questions on how you are feeling with your condition. Prepare adequately with our free PIP assessment tips guide. Ask for an interpreter or signer if you need one. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. Hopefully you will be "lucky" For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. All face to face assessments have been suspended for at least 3 months. Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. If your overall health is getting better, your award will be minimized or stopped. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. They do send out text messages for appointments yes. reading and comprehending written information, organizing a journey or following a route. PIP telephone assesment today. How do I ask for a Mandatory Reconsideration? Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. That's why benefits like Personal Independence Payment (PIP) can make such a difference. Pip telephone assessment experience. Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. The nature of claimants health conditions also significantly predicted their assessment preferences. This will indicate when your appointment will be for PIP assessment with questions on mental health. You are most welcome to join today! The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). Eighty-three per cent of claimants experienced no technical issues during the call. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. Reasons given for feeling comfortable with a video call included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). PIP telephone assesment today. You will also be qualified with this kind of benefit when you are aged 16 and over. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). This tool will help you work out how to save to pay off debts or buy the things you want. The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. Two thirds (65 per cent) of these claimants found a telephone assessment easier or more comfortable, half (50 per cent) did not want to travel, and four in ten (44 per cent) found it less stressful. For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. Assessments will now either be paper based or telephone. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. You have accepted additional cookies. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Unweighted base: All first time PIP claimants (n=438). How are gambling and mental health conditions linked? Note: Some claimants provided multiple responses. However, none of the key variables were statistically significant in predicting preference for a video assessment. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. Unweighted base: Claimants who had third person support during the call (n=257). The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. You can learn more about having an assessment at home by buying this book on this website. This kind of assessment is done by Atos or Capita based on your location in the country. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. Daisy2016 Forumite. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. A similar proportion of claimants expressed a preference for telephone assessments (45 per cent) as face-to-face assessments (42 per cent). Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. You can learn more about autism in affected people by buying this book here. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). 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