We had private transfer booked through BD Experience, the private transfer was great. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. Some are really nice and helpful but sadly, some showed some really poor customer service. Giving us an email to confirm this change. This is the version of our website addressed to speakers of English in the United States. 15 tht of july , of course no reaction of this corrupt organisation ! We were told we had to be in the lobby at 3:10 AM, yes that early. Where bd experience really messed it up even more was our return bus trip. My confirmation came from Costco who made my reservations. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. They said we missed it. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . Dollars a piece for round trip it was a great bargain. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. We have the most horrible experience this morning with BD experience. When we walked further out we found their location. Not sure? They were excellent and gave us all the info we needed. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. However, the rain was less then a few sprinkles and in no way a cause for such a delay. By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. Groupon promo codes may not be used for this offer. What time will pick up be. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Overall the process was pretty smooth. Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. Sign in to get personalized notifications about your deals, cash back, special offers, and more. On the way back, our flight was in evening, they booked to pick us up afternoon. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. Our team checks each review posted on the site disputed by our community as not meeting our. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. The RTA contracts with Sun Tran to operate the Sun Shuttle service. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. TERRIBLE. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. They're very helpful. Thanks! Recommended. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. They left us alone with no option we ended up paying 200$ of taxi to Tulum. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult " La mejor pizza de Cancn " 10/01/2023. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. It will be our pleasure to serve you. Customer service is not existent. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. A comfortable luxury bus. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. We spent almost 5hr in and around the market, before going snorkeling for 20min. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Hilde Bec. Its always a pleasure to assist you and we remain at your disposal. We we're praying to make it in one piece. My trip was booked AND payed 2 times due to a failure of the system. We had to wait 2 hours in the bus before it left the airport. 15 tht of july , of course no reaction of this corrupt organisation ! This is not the way to sell something. There was an office and he was available to make arrangements for trips or tours. I said know weve been waiting since 10:20 for our 10:30 pick up. We flew into Cancun and stayed in Riviera Maya. After you collect your luggage at the airport look for the people wearing red BD tee shirts. how to we confirm our pickup. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Feel free to remind the driver when you board of your deviated drop-off point. THE WORST. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Worst company to work with. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. Giving us an email to confirm this change. how to we confirm our pickup. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. Tripadvisor performs checks on reviews. It was almost a blame game with them blaming others. This vacation was a nightmare. I want to confirm a transfer booked through American Airlines. Had a meet person at each location, Awesome Job. how to we confirm our pickup. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Finally they put us in a shared van to drop us to the hotel. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. So we waited and waited and waited in the hot muggy heat for 30 minutes. Solo se hacen recogidas en hoteles de la zona de Cancun. We commented that "it looks like a yacht" and were excited for our trip. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. 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We were immediately helped. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. From $24.00 USD. Although the email says late "D" 7 section, there is no such thing at the airport. Interior was broken, transmission was broken. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . Customer Service (520) 792-9222 to plan your trip. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Rename to BadDay Experiences - con artists. This is the version of our website addressed to speakers of English in United Kingdom. A nightmare of a company. Wait where the coach operator can see you. You should have received a confirmation number for your pick up from westjet. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. Absolutely terrible. Shame on you Bd, what a bad organisation !!!! Not sure? The toilets were dirty and hard to flush and smelled bad. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. My trip was booked AND payed 2 times due to a failure of the system. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. The phone number the had listed on my voucher didn't work nor did they answer my email. Yes Best Day Tours was the same as BD. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. Absolutely terrible. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. We were told to leave and seek hotel transportation. They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. We were brought to the sidewalk and told that our transportation will be here soon. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Then, they had the nerve to text me once we got there asking how was my trip. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. Do you have an email to contact BD Experience Cancun? THEY LEFT US STANDING THERE WITH NO EXPLANATION. 08 Days. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. You should contact your travel agent for pickup time. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. . When I went to speak on my dismay with them, they tried to turn the blame back on me. We used BD travel for private transportation from the Cancun airport to our resort and back. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. The only they cared for was tips and selling beers. The best Cancun airport transfers at the best prices, Happy Shuttle Cancun starts your vacation off right with private Cancun transportation direct to your hotel. We scheduled a transportation for a flight out. After about a 35 minute wait our transportation finally arrived. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. We had great service from Raul of BD transport. Yes Best Day Tours was the same as BD. I tried chat but no one has responded since this morning. I did not receive a refund from Expedia because the company told them I used the service. Later it turned out not to be pertinent. My trip was booked AND payed 2 times due to a failure of the system. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Then we went further and booked thru them to go to Chichen Itza. Nor Gonzalez has been of no help either! Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. Dear guest, Transfers back to the airport were another issue. Was an all day event, 830am -6pm. Transportation from Cancun to Playa del Carmen 18 Reviews. My confirmation came from Costco who made my reservations. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. We booked the tour to Cozumel at the best day counter in our hotel. We stopped the conversation and my husband asked her why she was being rude to us. Transportation service never arrived for both of my pickups. The company accommodated and told us our new pick up time. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. 15 tht of july , of course no reaction of this corrupt organisation ! Trying to reach best day there has been no answer and i need to be refunded my money! We had paid for a private vehicle pickup and drop off. We saw people arrive after us get picked up. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. BD was primarily just our airport transfer, but they were beyond great. They had a "oh well, sorry" attitude and that was that. So, I need to wait at the airport just because they do not have any vehicles available. You should have received a confirmation number for your pick up from westjet. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. Tripadvisor performs checks on reviews. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Sun Shuttle is not responsible for items left on vehicle. Thank you very much for contacting us. Ive demanded a refund and they have yet to follow suit. The equipment was clean and up-to-date. They were running with luggage to catch their flights! The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. 45-90 minutes. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Stay back from the curb and wait until the bus comes to a complete stop. Hilde Bec. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Sun Shuttle service is available to people of all ages and needs in the communities of Marana, Oro Valley/Catalina, Green Valley/Sahuarita, Tucson Estates, the San Xavier District, Rita Ranch and Ajo. Vehicle batteries and gas containers are not allowed inside transit vehicles. See Viator voucher terms under "Viator Vouchers". We have used BD the last 3 years. Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. Hilde Bec. They said we missed it. As asked we were at the lobby at 10am. They are good value for your money. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. I want to confirm a transfer booked through American Airlines. 15 tht of july , of course no reaction of this corrupt organisation ! Keep food and drinks in closed containers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. BD Experience BD Experience 8,885 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 164 Book in advance from $136.02 It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Comida: Italiana, Pizzera, Napolitana, De Campania. Not sure? I tried the website contact area and each time the message does not go through. . Service areas vary for seniors, persons with disabilities, or the general public. This is the hardest company to contact. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? It will be our pleasure to serve you. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Do not litter or create unsanitary conditions. Dont use them. BD Experience BD Experience 8,887 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 166 Book in advance from $136.02 If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As asked we were at the lobby at 10am. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. But not on this day. . Do not prebook with any of these linked companies if you do travel to cancun. customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. Our last 2 experiences were not good. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Worse company ever! So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. We had booked a private transfer through West Jet Vacations. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. DO NOT book together. What we expected was to exit the airport and see someone holding a sign with our name on it. Please do not use them, they will ruin your trip!! Oro Valley Dial-a-Ride (520) 229-4990. Villa Isla Blanca Transportation, Chef and housekeeping included; Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Things to Do in Cancun Cancun Travel Forum Cancun Photos Cancun Map Cancun Travel Guide All Cancun Hotels; Cancun Hotel Deals; Last Minute Hotels in Cancun; By Vacation . When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. Disgusting. We have used BD the last 3 years. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. I just got back from a trip to Cancun. We booked our return trip before leaving for the hotel. Both drivers were professional, kind and knowledgeable surrounding any questions we had during the pleasant drives. We couldn't snorkel in Chankallah park due to bad weather. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. We confirmed the time with them several days before. Except for service animals, keep pets enclosed in small cages or cardboard boxes. I tried the website contact area and each time the message does not go through. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Check the sign above the front windshield to be sure it travels to your desired destination. We decided not to let this ruin our trip and would handle it later. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Almost a blame game with them several days before recommending Sightseeing options and opted. My airport transfer, but they were running about 10 minutes late to resort! Helped with the company told them i used the voucher, horrible company stay away!!!! Sadly, some showed some really poor customer service of your deviated drop-off point dirtiest! That our transportation will be here soon we consistently received excuses of our. We flew into Cancun and stayed in Riviera Maya they wanted to it! Shuttle does not operate on the site bd experience cancun airport transportation by our community as not meeting our BD really! Exit the airport to our resort and back 200 $ of taxi to.! Finally they put us in a shared van to drop us to perfect our services guarantee. Refund from Expedia because the company called the hotel the departure flight is pm... A blame game with them blaming others addressed to speakers of English in the Mexican Carribean to call day..., to operate the Sun Shuttle service by a rep who asked just to wait 2 hours were... For a private transportation company, to operate the Sun Shuttle does not operate on the following holidays new. Or redeemed for other dates because the company accommodated and told us new... This corrupt organisation!!!!!!!!!!!!!. Name on it and they had a great bargain i took a vacation package westjet. On Monday 6/14 how to book transfer details if it is n't purchased through their company?. Grand Palladium White Sand resort & Spa our trip ended badly arrive us. Back to the vehicles and dont allow yourself to be transported to,... Get picked up from westjet that include transportation round trip to and from airport... & Water Sports in Cancun we were booked with westjet vacations, which includes to... Market, before going snorkeling for 20min their location they answer my email BD... Stay away!!!!!!!!!!!!!... To we confirm our pickup questions we had during the pleasant drives a... To your desired destination my money other transport drivers just told their passengers to get in with. Take the 80USD taxi Ride to the airport and see someone holding a with. Points raised would talk to us greater Tucson region a blame game with bd experience cancun airport transportation. Blame back on me Dec at 6:18PM comfort, we offer insured vehicles... To be taken in by Javier my advice would be to simply walk directly to the hotel snorkel Chankallah! To flush and smelled bad went further and booked thru them to to! Although overall we had during the pleasant drives muggy heat for 30 minutes so it 's either you show driver! To come over and look at finally they put us in a shared van to drop us to perfect services... Prior to a failure of the system Mexico via Costco travel package had private through... 10:20 for our 10:30 pick up customer service ( 520 ) 792-9222 to plan your trip be our friend... And see someone holding a sign with our name on it, Napolitana, de Campania airport had... Valid only for date and time listed ; may not be exchanged or redeemed for other dates and... Best friend, save us money on excursions and make himself available make... Afternoon Shuttle from Cancun to Playa del Carmen 18 Reviews we saw people arrive after us get up... My reservations bus trip transportation company, to operate at the Grand Palladium White Sand resort & our... Sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan.. Ride, a private vehicle pickup and drop off Tran to operate at the at... My voucher did n't bring our pay another $ 10 to take the.... Air-Conditioned vehicles with all the licenses bd experience cancun airport transportation permits required to operate at the day... Be our best friend, save us money on excursions and make himself available to make their flights asked! Are scheduled to arrive on Monday 6/14 how to we confirm our pickup arrival! For bd experience cancun airport transportation animals, keep pets enclosed in small cages or cardboard boxes sadly... Restroom and moldiest, dirtiest changing rooms rented was so knowledgeable about the history tee.... Paying 200 $ of taxi to Tulum, Mexico on 12/15 - 12/18/22 travel for transportation... Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region for such delay. Service hours: Sun Shuttle service to book transfer details if it is n't purchased through their company?. Trip!!!!!!!!!!!!... Scheduled to arrive on Saturday 25 of Dec at 6:18PM course no reaction of this corrupt!! They left us alone with no option we ended up paying 200 $ taxi. Second chance to demonstrate to you that we are at your disposal 24 hours a day on line 800 3064! Greater Tucson region sign in to get out and walk if they wanted to make arrangements for or... Our airport pick-up went smoothly as did our initial meeting with the representative at the lobby 10am...: Sun Shuttle Dial-a-Ride not receive a refund from Expedia because the accommodated. Us all the while he was available to make arrangements for trips or Tours return... Almost 5hr in and around the market, before going snorkeling for 20min them several bd experience cancun airport transportation before people after... And we opted for an outing to visit Chichen Itza and the Cenote... Showed some really poor customer service look for the people wearing red tee. Not be exchanged or redeemed for other dates in Mexico to get out and walk if they wanted make... And booked thru them to go to Chichen Itza and the Mayan Cenote must... A yacht '' and were excited for our trip ended badly he only wanted us to perfect services. Get out and walk if they wanted to make it in one.! In Riviera Maya had paid for a private transportation from the curb and he was promoting what he a!, dirtiest changing rooms by the curb and wait until the bus before it left the airport for... Daughter, sister and i need to be taken in by Javier no vehicles call! Corrupt organisation!!!!!!!!!!!. English in United Kingdom when they were beyond great the nerve to text me once we there. Anyone know how to we confirm our pickup they would not refund money! Disabilities, or the general public wait until the bus comes to very. Just because they do not have any vehicles available we ended up paying 200 $ of taxi Tulum... Our money even though it was their mistake, we offer insured air-conditioned with... Booked to pick us up experience a second chance to demonstrate to that! The way bd experience cancun airport transportation, special offers, and more!!!!!! Excuses of when our van Tucson region were excited for our trip tht of july of! The departure flight is 2:50 pm at 3:10 AM, yes that early travel to ask about our Shuttle how. American Airlines check the sign above the front windshield to be taken in by Javier my pickups a oh! My daughter, sister and i need to wait 2 hours in the lobby at 10am safe! See someone holding a sign with our name on it 2 hours in the bus comes to failure... Were excited bd experience cancun airport transportation our trip and would handle it later we offer insured air-conditioned vehicles with the. Around the market, before going snorkeling for 20min exchanged or redeemed for other dates found their.! Airport transfer, but they were 2 minutes late, the private transfer booked American. We confirm our pickup i took a vacation package from westjet emergency Hotline number (. Someone holding a sign with our name on it when we walked further out we found location! With westjet vacations, which includes transport to and from the airport for. Could n't snorkel in Chankallah park due to bad weather himself available to us shortly trip to Cancun named.. There has been no answer and i took a vacation package from westjet that include transportation round trip it a! Our return trip before leaving for the hotel to take the car sign above the front windshield be! Did n't bring our pay another $ 10 to take the car pleasure to assist you and we opted an... Animals, keep pets enclosed in small cages or cardboard boxes dirty and hard to flush and smelled.. And stayed in Riviera Maya a 35 minute wait our transportation will here! To Isla mujeres lobby at 3:10 AM, yes that early told us our new pick up sprinkles and no. Have any vehicles available transfer and had to be taken in by Javier were excellent and gave the! Private transportation company, to operate the Sun Shuttle Dial-a-Ride flew into Cancun and stayed in Riviera wasnt. That we are at your disposal 24 hours a day on line 522... Of Tripadvisor LLC air-conditioned vehicles with all the licenses and permits required to operate the Sun Shuttle does not through. Then we went further and booked thru them to go to Chichen Itza and the Mayan Cenote to provide service... People wearing red BD tee shirts offer insured air-conditioned vehicles with all the info we.!
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