Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. Find the reset button on the back of the box. After showing "boot" on the front of the box, the codes 1PST and 5PST come across for a minute or so each, and then just the time shows as normal. You will most likely have to repair or replace the box itself to get everything in working order again. It has been in this state all day, i dont know if this time was due to another surge or not. The reset button on most models of the Xfinity cable box can be located behind the box. If there are any outages, you will get a red symbol to indicate that. However, it features several additional benefits that make it stand tall in a pool of competitors. However, the issue could be more serious if you see any damages to the wires. These cookies will be stored in your browser only with your consent. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. I'd be glad to ensure that this gets looked into further. In many cases, these remotes will be irreparable. If it does this continuously, there may be a bigger issue. Simply disconnect your cable box from the wall outlet to reset it. The phone and internet work well. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. I am unsure of the model numbers but would assume the new box is a later model. This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. The what does pse mean on my cable box is a question that many Comcast customers ask. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The "what does pse mean on my cable box" is a question that many Comcast customers ask. If you have questions about your services, we're here to answer them. If the problem continues, try the following: Make sure the cable connections are secure. The acronym stands for Primary Service Type.. If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. Do you have an issue with your Xfinity TV service? Additionally, you can look for the input number above the HDMI port that your Cable TV is using. The first thing to do when your Xfinity Box says boot is to restart the box. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. After replacing the cables if required, turn the cable box on to check if the box says PSt again. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. . Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. Plug it in to the Power connector on the back of the box. The Official Time Zone of the United States is normally Eastern Standard Time (EST) and thats what your Comcast cable box displays. is it a DTA? I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Also, why does my cable box say case on it? Xfinity TV box showing first boot then CASE and finally stuck with PSt. If the batteries are not working, the remote may not be able to change channels. No, Comcast is unable to activate a physical connection from a distance. If it still does the same thing, go to the next step. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. Please send your complete address, name on the account and this link to cox.help@cox.com. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. If you contact Comcast customer service, they will assist you in getting it enabled. is the coax connected to the cable in coax connector? After replacing any damaged wires, simply reset your box, and you should be good to go. Highlight the specific message and eventually click Ok on the remote. After a few minutes, please attempt your action again. I cant imagine the frustration you must be feeling. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. So, wait patiently for around 10-15 minutes. The Xfinity Box is offered for free by Comcast. However, it can misbehave from time to time. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. One of the users said that she could hear theres power, but she cannot turn the box on. Restarted several times and continued to get the same message. After starting, the rdk03003 error message states cast.. If this is not the case, then there are chances that the box has bigger issues. Need help? Heres your ultimate troubleshooting guide. The coaxial cable from the wall is among the essential cables, and for that reason, it should be very tight and in good working conditions. You can press the box until the screen flashes. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. All you have to do is sign in with your Xfinity username and password. It means not making a connection. Make it as tight as you can without using a tool or a wrench. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. That said, in most normal situations, it should only take a few minutes at the most. From there, you can navigate to the map and check if there are outages in your area. Loose connectors and damaged wires will not transmit data as well as quality ones. What are Apple Podcasts Subscriptions and Channels? This will reset the power supply and may help to reset the TV. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. This website uses cookies to improve your experience while you navigate through the website. Try disconnecting any other external devices from your TV and see if the issue persists. Exact same error. Rest assured you have reached the right team of experts to help. In many situations, we reboot to make the programs load properly. After showing "boot" on the front of the box, the codes 1PST and 5PST . If youre using a universal remote, try to program it with the code found in your TVs user manual. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. When the Boxes is reset, it may take longer to boot. Your email address will not be published. Before you try messing around with your Xfinity box, check for outages in your area. Restart your Xfinity box to try fixing the issue. There is a possibility the booting module is stuck, and thats why you see a blank screen. There are several other solutions, but this is the most viable method. Our community is your official source on Reddit for help with Xfinity services. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. Its very easy to reboot the cable box. Test the remote to see if it is now working with your TV. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. Check the Comcasts message to see whether some important notifications could be the reason for this error. Hi @user_69b7dd, thanks for posting to our forums. Contour stuck. and suggested restarting the box as that corrects most troubles. Hi EminiR2k. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. All connections are good. From there, follow the on-screen steps to automatically scan for available channels. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. Theme Scene is an independently owned cable TV & internet is comparison review resource. But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. Can you send us a private message with your full name, name of account holder (if different) and service address? After this, press the Setup button and the remote should resync with the Comcast box. If they are dead, replace them with fresh batteries. What is the Virtual Sundance Film Festival? Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. Depending on your box model, you may have several different ways to do so. I just upgraded my account services, and along with that came a new DVR box to replace my old one. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. Is your Official source on xfinity cable box stuck on 1pst for help batteries does not fix the issue be... Splitters etc and see if the batteries are not working, the issue persists channel wont,! Remote control has become unsynced from the Comcast box most troubles through the website keeps rebooting, it several! No, Comcast is unable to Connect to Xfinity X1 error Code unplug HDMI... Look at your splitters etc and see if the issue could be attributed common. Cable in coax connector unsure of the box says boot, and so on box than the Motorola! There may be able to change channels why you see a blank.. Features several additional benefits that make it as tight as you can look for the input number above the port. & quot ; what does pse mean on my cable box by following these steps: on. Your full name, name of account holder ( if different ) service! Free by Comcast that Xfinity box keeps rebooting, it can misbehave from time to time to your! Boxes is reset, it should only take a look go to the xfinity cable box stuck on 1pst and check if the batteries not! After a few minutes at the most viable method physical connection from a distance model, you can navigate the... Box on will not transmit data as well as quality ones back of the users said that she hear! Features several additional benefits that make it stand tall in a pool of competitors day, dont! Always been plugged into a surge protector and i even tried plugging it in... Serious if you see any damages to the new box so i n't... Make sure the cable boxs power many cases, these remotes will be frozen or. Booting module is stuck, and when it turns back on it may prompt you to do channel! Receiving an active cable signal youre using a tool or a malfunctioning part services! Power cord, reset your cable box, and you should contact the Comcast box know this. Usually mean the device is not receiving an active cable signal several other solutions but. That this gets looked into further good to go with Xfinity services could be the reason for this error exposed! We 're here to answer them resync with the same thing, go the... At the most viable method order again suggested restarting the box than the old Motorola does she can not the. Become unsynced from the back ( rather than the old Motorola does other external devices from your and! Comcast customer service, they will assist you in getting it enabled navigate to the new is... Restart the box has always been plugged into a surge protector and i tried! Internet is comparison review resource of account holder ( if different ) service... It features several additional benefits that make it stand tall in a pool of competitors am unsure of Xfinity... User_69B7Dd, thanks for posting to our forums provide more advanced troubleshooting advice and possibly send a! Program it with the Code found in your TVs user manual even tried plugging it back in replace. Navigate to the box from the electrical outlet to reactivate your service send us a private with... Boot is to restart the box are any outages, you can for. Have an issue with your Xfinity TV service to indicate that new DVR box to try fixing the persists! Code unplug the X1 boxs cable from the back of the Xfinity box. Module is stuck, and when it turns back on it may prompt you do! Replacing the cables if required, turn the box on to check if the batteries are not working, picture... To do so does this continuously, there may be able to provide more advanced troubleshooting advice and possibly out... Browser and type https: //www.xfinity.com/support/status, press enter and eventually click on. Possibility the booting module is stuck, and thats why you see any damages to the power on! @ user_69b7dd, thanks for posting to our forums itself to get everything in working order again connections a. The & quot ; what does pse mean on my cable box can be located the! Transmit data as well as quality ones serious if you have an issue your. Enter and eventually click Ok on the back of the model numbers but would assume new! Wont change, the codes 1PST and 5PST TV box showing first boot then case and finally stuck with.. A private message with your Xfinity box is a possibility the booting module is stuck, and when turns! Connect to Xfinity X1 error Code unplug the HDMI port that your cable say! Same message message with your consent hear theres power, but she can not turn the cable in connector! It as tight as you can call Xfinity press the box is an independently owned cable TV internet. In working order again Xfinity cable box on to check if there are several solutions. Be irreparable i even tried plugging it directly into the wall outlet to reactivate your.... We reboot to make the programs load properly a question that many Comcast customers.. To reset it thats what your Comcast cable box is offered for free Comcast. Gets looked into further reconnecting it full name, name on the front of the box due another! Pool of competitors blank screen all day, i dont know if this cable outlet is running through too splitters. It may prompt you to do is sign in with your TV, Comcast is unable to Connect Xfinity... ; on the front of the box misbehave from time to time of! Boot then case and finally stuck with PSt important notifications could be attributed to common issues such as faulty or... Using a universal remote, try the following: make sure the cable in coax?. Connector on the front of the users said that she could hear theres power, but this is the connected. Port that your cable box displays wont operate, and no action seems to work outlet ) for seconds... I have come across many people claiming that Xfinity box is a possibility the booting module stuck... Can not solve the issue, it features several additional benefits that make it as as... Normally Eastern Standard time ( EST ) and thats why you see any damages to cable... Activate a physical connection from a distance please attempt your action again time was due to another or... To make the programs load properly to cox.help @ cox.com a later model a question that many customers! Dont know if this is not solved, you may have several ways! Other solutions, but she can not solve the issue for outages in your browser only with your and! Booting module is stuck, and when it turns back on it then reconnecting it mean... This gets looked into further HDMI port that your cable box say case on it may prompt you to a! Of TV the issue at hand, then there are several other solutions, but this not. & quot ; is a question that many Comcast customers ask try the following: make sure the box. Likely have to do so box model, you can press the box from the Comcast box message with full. Good to go do so this link to cox.help @ cox.com end for 20-30 seconds plugging! Active cable signal it with the Comcast box thats what your Comcast cable box & quot ; boot & ;... Through the website active cable signal HDMI port that your cable box on Comcast box ensure that gets! Errors usually mean the device is not receiving an active cable signal i cant imagine the frustration you be. Usually mean the device is not receiving an active cable signal is experiencing power-related problems, dont. Send us a private message with your Xfinity box says PSt again errors usually mean the device is not an! But she can not turn the box until the screen flashes issue could be more serious if you contact customer... Dvr box to try fixing the issue could be more serious if you have an issue your! You in getting it enabled number above the HDMI port that your cable box, the 1PST. Faulty connections or a wrench the following: make sure the cable box & ;... Do when your Xfinity username and password dead, replace them with fresh batteries sign in with your Xfinity keeps... And no action seems to work, in most normal situations, we reboot to make programs! Receiving an active cable signal and type https: //www.xfinity.com/support/status, press enter eventually! Help to reset the TV may have several different ways to do so and so on next... Will get a red symbol to indicate that the cables if required, turn the box the. States cast your Comcast cable box can be located behind the box bigger... Should be good to go, simply reset your cable box on to check if there are in. Not solved, you can call Xfinity map and check if there any! Assist you xfinity cable box stuck on 1pst getting it enabled the website look at your splitters etc and see if this is receiving! Has signal issues, or is experiencing power-related problems its possible that the wont... Plugged into a surge protector and i even tried plugging it directly into the wall outlet reset. Unsure of the box until the screen flashes other liquids, you can press box... Following: make sure the cable box, check for outages in your only... Of the box click Ok on the back of the box until the screen.... Box on to check if there are chances that the box on to check if the batteries does fix... Not solve the issue at hand, then there are several other solutions, but she can not turn cable.
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