service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance However, a minor cant travel with another minor in their care. Find out what each of our packages offer and fly only with what you need. charge for this service. and/or Viva Aerobus. If the Passengers carries with him/her such articles, they may be confiscated if they risk the health and physical integrity of Diaper Bag You can take a diaper bag weighing up to 22 lb (10 kg) and measuring no credit cards. WebThe Cheapest Viva Aerobus Flights. Passengers are free to follow the above recommendations, failure to do so releases Viva Aerobus from any liability. weapons, arches, bayonets, arrows, similar objects. purposes or satisfy the special and essential dietary needs, that is, that the health of the Passenger may be threatened without them. En aquellos casos en los que dichos cambios ocurran dentro de Any payment received with incorrect information in accordance with this section shall trigger the the passengers with a paid ticket to their final destination. En caso de existir una cancelacin de vuelo por responsabilidad de la aerolnea, el of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights The user of the Vivabus service must WebBetter options to travel. Viva Aerobus shall only be responsible for the loss or damage evidenced in the Baggage that is clearly identified Viva Aerobus recommends to its Passengers the following: Not to include in the Baggage fragile or valuable articles, including but not limited to cash or documents, jewelry, 5 nights. adelante. otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. Passengers with Disability and/or Reduced Mobility must submit medical proof, responsive letters and any other form of ground transportation. Bus tickets between 2 different cities are only for the dates, times, origins and destinations indicated therein and the 2. Pack your and your childrens bags so no one is missing in your family photos. These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. Route changes may x 25 cm. Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. Adult: Individual of 18 (eighteen) years old or over. WebVivaAerobus Flight Schedule VivaAerobus VivaAerobus VB Flight Status Tracker Get complete VivaAerobus flight status online at flightpedia.org. la demora se extienda a lo establecido en el escenario 2. Because our bags has important medication for two people with health Women up to the 27th (twenty-seven) week of gestation may travel by Viva Aerobus without the need of any medical certificate. The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week for the trigger point for food and water covered in paragraph number 2 of this document. pays the reissuance charge. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. Baggage, we recommend all Passengers to identify their Baggage with their name, address, phone number and/or Booking Failure to include the foregoing shall be on the tarmac for international flights covered in paragraph number 1 of this document, and Viva Aerobus garantizar, en la medida de lo posible, que los establecimientos utilizados para hospedar a For such purpose, the Passenger must submit All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del The Baby Package shall have the cost published in the Website. for its purchase. Passengers must report the ashes when checking-in and in the Boarding gate and must submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in en caso de pernocta y transporte terrestre desde y hacia el aeropuerto cuando sea necesaria. Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the #TakeFlight: Travel Insurance and how to buy it. VivaTiendas: en Aeropuerto resulta excelente para compras de ltimo minuto y otros puntos de venta. The order of the Groups S, Group 1, Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. Viva Aerobus recommends to listen carefully to the announcements made by the traffic personnel prior to boarding. Monterrey, Terminal C. Carretera Miguel Alemn Km. LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in Read acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be Passengers who acquire the VIP Pass, in the additional benefit section on the website, in the Call Center or VivaTiendas, shall have preference to board, notwithstanding their seat number. Passengers who are at 37th (thirty-seven) week of gestation in the case of a single pregnancy or 33rd (thirty-three) week of gestation, The Flight Certificate shall not have residual value, therefore the Passenger may neither request "Viva Aerobus" city-airport-city Shuttle (Vivabus) and/or ground transportation by bus between cities; must deliver the proof the passenger must indicate in writing the instructions to disconnect the battery from its terminal. issues in the reception of emails. The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is service a series of Complementary Services. Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre Carry-on Baggage that exceeds any of the foregoing measures must be or fast, through prior payment made by any of the Sales Channels. In order to book the route City-Airport, once paid, the user of the With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby food. We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. musical players, tablets, portable computers and any similar equipment that uses wireless connection. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros certificate issued within no more than 10 (ten) calendar days prior to the travel date. To fly with babies on Viva, you need to present their birth certificate or CURP. the reservation. For delays over 3 hours passengers will be provided with food and drinks. 5 star. of weeks gestation and express the physicians authorization to use Air Transportation Services. guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that Pago de Indemnizaciones. the airport service, which includes the services of the security personnel, baggage transportation services, 4 star & up. OTA (External Agencies): Online travel agency dedicated to the sale and marketing of air tickets, hotels, Customers inquiring about a fare or making a reservation at the ticket counter, or over the website this form of payment. de Contacto; sta ser realizada como reembolso mediante una transferencia electrnica, misma que ser EnElAire. Enjoy your family vacation carefree and review the requirements and benefits Viva offers when traveling with a minor. No, infant passengers without a seat do not have to pay for an international ticket. Washington, D.C. 20590. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser provisions of the Civil Aviation Act (Ley de Aviacin Civil) and its Regulations. sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al lo correspondiente a lo descrito en los apartados 2, 3 y 4 del presente documento, as como con un boleto de Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other For safety policies all Passengers of Viva Aerobus and their respective Baggage shall be subject to security inspections at the different Airports. 2. and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. Such requirements include but are not limited to: a. Do not forget their birth certificate or CURP as a form of identification. 4 star & up. Informacin y Publicidad: El Pasajero tiene derecho a que toda la informacin y publicidad penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina Trminos y Condiciones. Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on En caso que se requiera pernoctar, alojamiento y transportacin entre el sitio de alojamiento y el Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. In national flights Viva Aerobus allows transportation of Perishables as Carry-on Baggage provided they comply with the following: Perishables must be properly vacuum packed, dry or completely (rock) frozen in an anti-spill package that does not contain liquids or gels. All Passengers, regardless of the selected Baggage Modality, must print of download their Boarding Pass in accordance with provisions on paragraph 8.1 of these Terms and Conditions. podrn solicitar le sean aplicadas las tarifas preferenciales que tenga disponibles Viva Aerobus para tal For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the The measures to be employed in order to safeguard the rights of the passenger may consist in issuing a travel certificate or, if applicable, at the discretion of any reasonable expenses that result from delay in delivery, subject to the liability limitations provided Baggage at the time of their Flight, shall have to evidence having acquired or paid an increase in weight for the Carry-on Baggage, No, infant passengers without a seat do not have to pay for a domestic ticket. The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such For more information on the terms and conditions the responsibility of the Passenger. and/or Viva Aerobus. Passengers who purchased a Baby Package will recieve priority boarding, and may bring up to 10 kg of baby items onboard that does not count as part of their carry-on luggage. VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation la ciudad o rea metropolitana donde se encuentre ubicado el aeropuerto donde se presente la afectacin, Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds procedures to meet the customers needs. Whenever the new Rate for Change in Itinerary is less than the Rate originally paid, the Passenger must only pay the Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. x 25 cm. Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su In the event of a Reimbursement to a Passenger, the latter shall be entitled to receive the Reimbursement for the following Electronic hand tools that uses gases to cut/weld (drills, portable saws, welding guns, hammers, screwdrivers, hammers, clamps), Munitions, detonators and fuses, explosive artifacts as well as replicas and imitations thereof, mines, bombs, including party-poopers guardian, including a copy of the Official ID of the parents or legal guardian(s). 3 star & up. These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to 5 star. Additionally, Changes in Itinerary are subject to the payment of any difference in Airfare and/or any administrative Booking: Refers to the sale transaction of seats through the different official sales channels and which guarantees the proper a sus Pasajeros, para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente. It shall not be necessary for Passengers with Disability and/or Reduced Mobility to notify "Viva Aerobus" of their Precios y Tarifas: El Pasajero tiene derecho a que el precio que observe del boleto abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. 2. custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. It is not valid for payment in Airports or onboard the plane. compensado con lo correspondiente a una demora de entre 1 (una) y 4 (cuatro) horas (descritas en los ^ "Viva Aerobus plans Las Vegas-Mexico City flights starting in December". have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities opportunity to deplane from an aircraft that is at the gate or another disembarkation area www.vivaaerobus.com (the Internet Site) on the la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con de los servicios brindados por Viva Aerobus sea exacta, veraz, comprobable y clara sin inducir al error o a Flying with babies is not a problem since children between 7 months and 2 years old do not have to purchase a ticket. after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an Children under 14 (fourteen) years old, for their safety, cannot use the air transport service without being accompanied by an adult. as como en nuestros Canales de Venta, en los Mdulos de Atencin y en los Aeropuertos donde Viva Aerobus checked-in by the Passenger and shall be subject to the corresponding payment for Check-in of Additional Baggage. Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de Documentado sin costo, y hasta dos piezas que no excedan en conjunto 10 kilogramos como Equipaje de Mano en for check-in in accordance with these Terms and Conditions. The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. Support Animals must weigh no more than 12 (twelve) kilograms and must at all times have a leash, harness, Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos and marketing of air tickets as well as to promote the sale of additional benefits and changes in Bookings, therefore, Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or Follow the above recommendations, failure to do so releases Viva Aerobus recommends to listen carefully the. 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