No, you do not need a doctors note or any proof of that matter of your disability to obtain a Disability Pass at Universal Studios Orlando. The attractions do vary. He is our youngest. They are not legally allowed to ask for any sort of medical proof, but if you're comfortable sharing, it certainly would not hurt to bring along. Hop over to our guide to using Universal Express Passfor more hopful information on this pass. All Rights Reserved. while in universal, they did not want to give up the pass claiming that I could go on toys with the insulin pump and every line the attendants made me lift my shirt to show the catheter and did not want to let me pass, beyond the lines and time without eating, risk of damaging the pump, an embarrassment, I will be staying at Cabana Bay and my son has Crohn's Disease does he qualify for a pass. Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. All rights reserved. DAS does not require any kind of diagnosis or medical note. Related post:Guide to Hotels Near Universal Studios Orlando with Free Shuttle. The Rider's Guide, as well as Universal Studios' website, had the following notes on the ride: Our goal at The Park Prodigy has always been to help you save time and money on your next Universal Orlando vacation. The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information.". Universal's disability pass (attraction assistance pass) is only able to be used at Universal Studios and Islands of Adventure, not at Volcano Bay. Related post: Guide to Hotels Near Universal Studios Orlando with Free Shuttle, Read Also: Va Disability Pay Schedule 2022. So, what exactly is the Guest Assistance Pass at Universal? While a letter from your doctor is not legally required, it may be good to bring along if you are comfortable sharing. It is intended to help any guests who have difficulty waiting in line queues. In Hollywood, it's 45 minutes. Feb 19, 2018. It put me off Universal altogether give me Disney any day. do you get a sticker or a wristband or something subtle or do you have to show the pass every time with the details on it?? My son has been diagnosed with anxiety and OCD. While you're waiting for your AAP return time for one attraction, you can use the Express Pass (at those attractions that offer it). If you have general questions, you could also try calling Guest Services at 407-224-4233. Should I Get the Guest Assistance Pass at Universal Studios 2023? (If you can't meet #2, then you must meet #3 to have a valid disability for anxiety claim.) Universal can also grant AAP access in advance over the phone, but you would need to call within 30 days of your visit. The longest attraction line we waited in was 20 minutes." Youll use it to get return times and nobody will ask him about his issues. On the flip side, if the ride is over 30 minutes, you will be given a specific return time that a Team Member will write on your pass. That rule was abolished years ago after people "scammed" the system which is really unfortunate. You will need to stop by Guest Relations to discuss your best options, as the AAP is given on a case-by-case basis. Undercover Tourist now offers discounts on rooms at all Universal Orlando hotels! Also Check: Property Tax Relief For Disabled. Hi my 12 year old son has ADHD and ASD. You can reach Guest Relations by phone at 877-589-4783 or by email at GuestServices@UniversalOrlando.com. I just checked and Discovery Cove, Legoland and Peppa Pig land are all certified as well as Sea World. If we are approved for an AAP, can we only use it on rides that he is tall enough to or physically able to ride? Also, can it be used to help with the Wholiday Spectacular line? Not sure Lakro's advice is accurate. While the Guest Assistance Pass is offered to Universal guests at no cost, there are times when you might consider purchasing an Express Pass along with the AAP. You can check the park early park admission status and attractions for Universal Orlando here. Sep 1, 2008. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. She cannot use many of the attractions. Save up to three hours at Universal Orlando with free vacation planning tools and added benefits. I'm at Universal as I type this, it appears they will not administer a pass for type 1 diabetes, we stood in line for 45 minutes at First Aid to find this out. This means that, if an attraction participates in the Virtual Line system, you will use it rather than your Attraction Assistance Pass. We hope you find this post helpful. Luckily, most theme parks are making accommodations so that everyone in the family can still enjoy the fun on vacation! For example someone with autism. You may call Universal Guest Services ahead of time to arrange accommodations within 30 days of your visit (or you could stop by Guest Relations once you're at the park). We'll keep our eyes and ears open! Upload a document. Im going with a friend thats and amputee with a prosthetic. In Orlando, up to five guests may accompany the AAP user, for a maximum party size of six. From there, the Team Member will make the decision if you qualify for the Universal Guest Assistance Pass. In order to get a DAS pass, the person needing one must go to Guest Services in the Park and have the pass activated along . This is the system that Disney uses to help people with both physical and emotional difficulties to enjoy the parks successfully. Every single guest should be able to experience the magic of a theme park and Disability Access Pass at Universal Studios is one accommodation to help ease that process. Already have one? If it is not working for you, speak with a supervisor at Guest Relations. We are planning on 4 days and have the park-to-park passes.. Guests should use their discretion when determining whether they should get a DAS Pass for themselves or a loved one. They couldnt do enough ! With the Universal Studios Disability Pass, there are a few things that you might want to consider before doing so. They will then determine if you qualify for Universal Studios disability pass and you can go from there. For shows and events, designated wheelchair locations are marked for guests using wheeled mobile devices. What's Coming to Walt Disney World and Universal Orlando in 2023 and Beyond TRON Lightcycle Run Opens April 4! This includes access to the cheapest Universal Orlando tickets, as well as FREE park plans to save up to three hours in the parks! People can face trouble standing in a long line due to their disability. What is the Universal Studios Disability Pass 2023? Our goal at The Park Prodigy has always been to help you save time and money on your next Universal Orlando vacation. - T.H. How does theUniversal's Attraction Assistance Passwork? Universal Studios Hollywood prides itself on providing complete and convenient access for all our guests with disabilities. The pass is only any good if you go on rides and even then it only helps with the queueing portion. Can the AAP be used for the queue at Ollivanders for the Wand Experience? And to stay up to date on everything going on inside the theme parks be sure to check out our partners at, The Ultimate Guide to Universal Orlando Rides, Guide to Hotels Near Universal Studios Orlando with Free Shuttle, Guide to Spending One Day at Universal Islands of Adventure, Complete Guide to Using Virtual Lines at Universal, The Guide to Universal Studios Vs. Islands of Adventure, Buy Discount Universal Studios Orlando Express Passes 2023, Buy Discount Tickets to Universal Orlando 2023, Buy Discount Universal Studios Hollywood Tickets 2023. All rights reserved. You'll be issued the AAP if you meet the requirements. Easy check mark indicators for best park to visit each day. He only went on 1 ride as the lights, sounds, vibrations etc were just to much for him. Let's be honest, no kid likes waiting in line. It was like that in the past, but with so many people claiming issues, they really cracked down. Special Needs are Universal. My father has a prosthetic leg. When you first get the pass, you can explain why you cannot wait in a standard queue, but they do not require any personal information. Your pass will have a unique barcode with the guests name, date of use and amount of people in the party. My son has asd and adhd. Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. We are committed to providing an accessible user experience for all website visitors. If you are wondering if your child with autism could benefit from their accommodations, I have a break down and some tips on getting you through the park while enjoying all the movie making magic to be had along the way. There's also complimentary wheelchairs at every ride in case you can't stand for long periods. Has anyone with epilepsy gotten the pass before ? Universal assigns the AAP on a case-by-case basis once you enter the park for the day, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. Dont Miss: Ohio Department Of Developmental Disability. Present your AAP to the greeter at the attraction that you would like to experience. There are two ways to acquire the Disneyland Disability Access Service: The traditional way of talking to Guest Relations inside the parks Advance Live Video Chat (available 9 a.m. to 8 p.m. PST) Disneyland recommends the advanced live video option. Yes, there are ramps or elevators, depending on the ride. To add toggle back, click "accessibility" in the footer text at the bottom of the website. This includes access to the. With our discounted Walt Disney World theme park tickets guests can choose from the following parks! If you or someone in your party has anxiety to the level that it can totally derail the trip, there is always the option of the Disability Access Service Pass. Can I get a disabilitys pass ? The Universal Orlando Guest Assistance pass is one of the accommodations that guests can seek out today to make their theme park visit more accessible. Pteranodon Flyers is probably the lowest capacity ride in the entire resort, thus it consistently had 90 minute waits throughout the duration of our trip. Universal Orlando Resort is mostly accessible to guests needing assistance in a wheelchair or EVC, therefore, if your only concern is mobility, you might not qualify. Once at Guest Relations, you will be paired with a team member to discuss you or your family members accessibility needs such as sensitivity to loud noises or other circumstances that might not be suitable to wait in the standard queue. All the lines at all the parks are wide enough to allow for use of a wheelchair. Universals Animal Actors: Show lenght 20 Min. Im not sure if this is normal as this was the only attraction with a long line where we werent given a return time. After that, you will simply go to a guest relations kiosk to ask for a return time. The short answer is YES, you need to go to guest services on arrival and (discreetly) explain issue and they will issue a pass providing a timed return slot which greatly minimises queuing. Have a frogtastic trip! My husband has PAD and neuropathy due to diabetes and can not stand for more than 15 or 20 minutes max and the only thing they offered was a wheelchair for me to push..well I can not push him in a wheelchair due to back issueswe did not renew our passes and won't be going back..will stick with Disney. We'll see what happens when I pass out in line for Hagrid ride. I have autism and anxity. Joined. She can not question for long periods of time ! If you are heading to Tinseltown, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for the most up-to-date information for that park and its attractions. Guests who stay on-site at any of the Universal Orlando resorts (all of the above, including Cabana Bay Beach Resort,Loews Sapphire Falls,Aventura Hotel, Surfside Inn and Suites and Dockside Inn and Suites) receive one hour of Early Park Admission for select attractions at Islands of Adventure, Universal Studios Florida and Universal's Volcano Bay. If we rent a EVC for him would that make him ineligible for a AAP? Theme parks bring joy to millions of people a year, but can be very stressful and overwhelming to guests who live with a disability and are thinking of traveling to Orlando. This includes access to the cheapest Universal Orlando tickets, as well as FREE park plans to save up to three hours in the parks! This does NOT apply to guests who are using mobility devices only. Legally Universal is not required to ask for written proof, but it certainly doesn't hurt to bring along! For Universal Orlando Resort, the Guest Assistance Pass can only be used in the two theme parks: Universal Studios Florida and Islands of Adventure park. Our step-by-step guides will save you up to 4 hours a day. They also limit the number of people allowed to I believe six . Which does not mean that everyone qualifies, because you will still need to provide adequate reasoning for needing one. Freedom Passes can only be purchased at your Base Ticket Office or as part of a Military Discounted Package through your Travel Agent. Get up close to the Transformers before boarding the ride, photo opps avaliable too. Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. However the line to sign up has been scary long in past years, so we advise arriving as early as you can to talk to Guest Relations. 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