I cant afford to pay more for shipping than the fish im getting. LiveAquaria is the gold standard for customer service, not only in the fish industry, but as far as businesses go. I've ordered several times and WILL order again with them. It is ealthy, just what I ordered and AWESOME. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location. Hello Roger--We certainly would like to look into this for you. How generous! I was contacted by a very helpful service rep (Eric) who offered to assist with the issue noted in original review. Angelfish are a freshwater fish that are popular in . Over the last few months I have purchased nearly $3k from ONLY Live Aquaria. Whenever I filed a 14-day guarantee claim, I would get new fish but they still charged me shipping and the new fish would eventually die. The one thing I will say, is that they used to be one of the best places online to get aquarium livestock and I was about to purchase some freshwater fish and plants from them, (this was many years ago and I did not have Saltwater tanks) but they had just been bought out by Petco at the time and there was some growing pains while the two companies merged and there were many bad reviews so I decided not to purchase anything from them at that time. Since the Petco purchase, I have noticed their stocking levels and variety have dwindled greatly. The only online vendor I buy from is LiveAquaria. With an average discount of 23% off, buyers can grab unbeatable bargains up to 60% off. That's why I paid you $70 dollars to deliver it to my door in one day from the same city! However, the pandas were delayed. For a better experience, please enable JavaScript in your browser before proceeding. Hop . Ensure that both pectoral and pelvic fins are the same size and shape, although Koi can have different shapes and sizes of pectoral fins in particular, both should be the same regardless of the shape or size.Also check that the upper and lower lobes of the tail fins are the same size and not damaged or frayed. Reply Quote. I just ordered some guppies(yes, I paid $60!) From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. . Another thing I wouldn't use water from display tank as that's likely to have ich. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. Best 'all-around' for sure. They will send you a frag plug with a pebble glued to it. Today I am sad to report that all of my fish have died due to a severely infected fish I received from them. Great customer service too. aquarium products. First, they offer free shipping of orders over $144.00. I asked them to extend the warranty. The most recent incident, I ordered some mollies for my wife's tank. Best Discount Today: $200 off. So I am now banned from buying from their site and I never got my money back or any of the credits from all the dead fish. View Newsletter Codes. Tim 75 Gallon Build 30 Gallon Frag Tank Build ***** Picture Blog ***** Save Share. Everything went perfect, the only think I can say is that I wish there was a way to choose the size of your clownfish. Unless specified on the product page, we are unable to guarantee gender. Went to use my store credit and they told me it had expired. They just take your money and send you sick fish. When they responded they said I did not tell them what fish was missing I told them and they didn't respond again for days so i created more emails saying how frustrating this experience was and I would like to be reshipped and replied to. Ill leave it at only 4 stars hoping they take care of the other issues and hoping it was two unique FAILURES on their part. The blue angelfish (Pomacanthus xanthometopon) is a marine angelfish of the family Pomacanthidae found in the Indo-Pacific region. Don't miss such a good opportunity. Went to use my store credit and they told me it had expired. I placed an order last week. Cindy S. Ordered a dwarf gourami, received confirmation email, then received an email that my order was delayed, checked the website and they were out of stock so maybe they miscounted. I finally just ordered 9 more to make my wife happy. "Thank you for the photos with measurement. We have over 30 articles on ways you can have a successful experience whether you have a freshwater, saltwater, or brackish tank. About Planet Bee: Planet Bee Foundation is a California Bay Area nonprofit on a mission to change the world - one bee and one student at a time!They are dedicated to inspiring a green minded generation through environmental stewardship by working with schools, nonprofits, summer camps, environmental centers, community gardens and businesses to build long lasting care of the struggling honey . Acclaimed them to my tank with just a few catfish in it. First, they offer free shipping of orders over $144.00. I feel sick this fish was essentially killed this way. I've personally had good experience though. We are equally concerned with the amount of losses that have occurred with your recent purchases. Customer Favorites, Marine Invertebrates - Save 25%, Popular Value Packs, Marine Invertebrates, LiveAquaria Certified Captive Grown Corals, Captive-Bred Freshwater Fish and Invertebrates, LiveAquaria Coral Farm & Aquatic Life Facility, Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store. Could not recommend them higher. They do not care about your dead fish, and keep all the money anyway. So they get away with changing the advertised size after the fact? Have you tried www.aquabid.com? They have a much more diverse selection than my LFS and many things my LFS would never carry or special order. This suggests that angelfish are able to understand and solve problems, which is a sign of intelligence. Liveaquaria.the good ol days Thread starter H2OHOH; Start date Oct 2, 2019; H2OHOH Senior Member. Privacy Policy, The water my fish arrived in smelled putrid. Arrived today. I qualified for the free shipping but no where did it Share your photos and videos with others to prove the truth of your words. Horrible company. As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. Foster and Smith and LiveAquaria! An angelfish requires a lot of water and should be fed . Our most recent ThePinkTailShop promo code was added on Feb 23, 2023. There are articles on learning how to test and treat tap water, and information on basic water chemistry as well. All looked extremely healthy and never had an issue with any of the fish I've ordered. Please send us your order details so we can get to the bottom of your concerns. The bag water was cool and clean, fish were 98% healthy on arrival. Joined Jul 1, 2015 Messages 2,070 Location Minneapolis. . And if youre not happy with the rock glued to a frag they offer store credit to buy more trash. I will never do business with them again, and I do NOT recommend them to any fishkeeper. You will need to do lots of water change. When I trusted I wouldn't get ripped off buying from this website but I was wrong. Not what I ordered, but okay I'll keep them. Great service, great selections! I was sent RED tux guppies. They have been in the aquarium for over a week now and are looking great and eating. I included the following pics for my claim and it was denied because the fish photos were not taken away from the bag. Two weeks no answer. I just take pictures of things on the sand or still in the bag. I had been wanting to get one for a while and had a hard time finding one. Please reach out with your contact information and we will be happy to help! VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Plants always come healthy and acclimate quick. Average Shopper Savings: -. Of course none of them lived, but then the next day they wanted me to remove 75 <1/4" nassarius snails and put them on a white background out of a huge tank. There was some initial concern that PetCo would change the DNA of what makes LiveAquaria a national leader in marine livestock supply, especially after Drs. Will definitely come back. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Location. :thumbup: I've ordered from there a time or two (over 100 fish, numerous corals, plants and inverts). it was DOA. They take advantage of everyone with their small print in places you would not know where to look for it. They do not really actually refund your money when the fish die. It was a absolute terrible experience buying from liveaquaria.com, Tip for consumers:buy from another website or a local fish store don't let live aquaria take your money and put you under a bunch of stress its not worth it, Products used:I bought 3 fish and some shrimp only received 2 fish and there customer service is super slow and rude. herculoids gloop and gleep sounds No refund but a store credit for first fish so I now have to pay shipping for replacement which cost more than the fish. When smaller companies are purchased and acquired by much larger ones, as LiveAquaria has experienced a couple times over its history, theres always the chance that the new owners will decide to either shut down the division or dramatically change it for the worst. Today's biggest discount: your purchase. Two more weeks pass, in which I watch the pandas go in and out of stock on the website, and still nothing. It can be used on a big variety of items. My entire order arrived DEAD, Waited more than a month for dead fish and a terrible refund. Thank you for sharing your positive experience. Have to dispute with my bank. Third shipment fish were dead upon arrival. When the shipment came there was only one fish that had a bad case of ich. They had Shubunkin and Ryukin. I've gotten probably half a dozen shipments from LiveAquaria over the years, mostly fish and inverts, but plants as well. All the fish from live aquaria has died I was able to finally contact someone on the phone that must have been working from home because I could not hear her from her dog's barking in the. So guess what 6 fish get to die because live aquaria are pieces of sh. Our apologies it is the correct size." I have tried to work with Liveaquaria but they really just dont care. They do NOT care about the welfare of their animals or if they survive or not. I would not even think of buying fish anywhere else. May 19, 2020; Thread Starter #4 OP . Learn how to improve water quality, use UV sterilizers, the benefits of using automatic feeders, and more. I had put a notification request for an Australian Harlequin Tusk fish. Is it temp staffing due to covid-19 or is there a more serious issue? Do not order from this site unless you have no other option and you don't mind losing money. How much is shipping for fish? Liveaquaria site is very very deceptive. Not valid in combination with any other offers. They have a GREAT selection and AMAZING customer service. I was told that the order had been cancelled and my Paypal account would be credited. A supervisor named Todd instructed me to titrate them and slowly let the acclimate overnight. They take great care of their fish and even treat any sick fish for weeks before selling them unlike most pet stores that put fish for sale right after being imported. Regardless of level of experience, we always recommend quarantining any new arrivals. Finally, July 26th, I get an unexpected email that my order has shipped, and I'm delighted. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Definitely a great experience. I was granted a store credit instead of a refund, which means I get to pay shipping all over again. Messed up two orders, then, when I canceled they said it would be 3-5 days for the charge to come off. "Easy buying experience from selection to checkout". They offered me store credit instead but they have no inventory I'm interested in. Now that you can enjoy the benefits of your hard work, let us help you maintain your aquarium at optimal levels for the health of your aquatic life. Avoid them like the plague. Can't get a refund only store credit. I figured give them time due to Covid. Live Aquaria has one of the widest selections on the market. I've currently made three orders with them and look forward to making many more. The checkout experience is a little clunky and could be updated. Saltwater fish arent cheap and it could be hundreds at times. policy. They did ship the calcium kit but charged me more for shipping. Fish from my LPS don't die like this. I've ordered multiple times and it's always been a pleasure. Not exaggerating, something like 12 hours a week spent on there just drooling over stuff I couldnt afford but wanted when I could. our apologies it is the correct size." This is a tough lesson to learn. we'll see how it goes! We are very sorry to hear of your dissatisfaction. Get answers to your questions regarding aquarium lighting. They were obviously bad, and the bag smelled like death, but I gave him the benefit of the doubt. Shop now Shop our Wisconsin Facility Collection Learn more Please do not hesitate to reach out, we are here to help! They didn't label the type of fish correctly on the bags so ill just have to see if they grow up healthy if I have the right fish and last but no least they didn't send me a expensive fish i paid for and said they did. Do not buy from this company, they should be shutdown!!!!! Most of Liveaquaria.com stuff is shipped to you straight from a very large wholesaler. Delivery on time, packaged with care. BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. See attached picture. they are probably a reliable company. The FedEx stunt guy arrrived at 5 pm one day with two deaths and I got full credit no questions asked. Good afternoon Louis, Europe also play important roles in global market, with a magnificent growth in CAGR During the Forecast period 2022-2029. And I should be OK with it! As of this writing nine have died. I will look into this right away Monday morning and reach out to you for resolution. Keep up the good work! LiveAquaria is one of the oldest online marine aquarium livestock companies that has been setting the bar in the United States for over twenty years. Check out our video on Diver's Den WYSIWYG Store Congo Tetras. I would suggest just going to the closest ocean and trying to catch your own fish or gather corals, you will have better luck with that! 9 mollies. Angelfish were canceled-no big deal. You'll find extensive information on every species available at LiveAquaria to make the process of researching and purchasing aquarium inhabitants informative and convenient. We look forward to working with you in the future!. The products cost me approx $20.00. all at great prices! This has happened repeatedly to me over the last year. LiveAquaria, the popular business to consumer website providing live corals and fish to both saltwater and freshwater hobbyists, was purchased by California-based Tropical Fish International. Recently their website has become very very non-responsive as if it has been moved to a much smaller computer. I waited until 11:30. My last order from liveaquaria was 100% dead, and a day late. See what aquatic life and supplies are up to 30% off. The 2 fish that died managed to survive for 18 days the guarantee period is 14 days. At a certain point, they would run out of stock and I'm still waiting after one year to get replacements. Puzzled!! I ordered a freshwater goby and 6 panda cory around June 22nd. Foster & Smith itself was shut down earlier last year. They still advertise the same fish they say they don't have! Thank you and have a nice day! There are other better alternatives out there. This was many years ago and they have since built up their reputation again, but every once in a while you will see a negative review just because those people do not like Petco for whatever reason. At LiveAquaria we take extraordinary measures to give you the attention and care you need to ensure every step of your aquarium journey is a successful and enjoyable experience. If fact I find them very helpful and friendly. Many specimens are in their juvenile state and it is difficult or nearly impossible to determine sex. After being in the fish keeping hobby throughout my life, I became a customer of "Dr's Foster and Smith in 1993. Not that it's size is too big, but idk if it has enough sand in a 130. Jump to Latest Follow Some eventually died and some I was able to save in my hospital tank. People if I were U .video tape the boxes B4 you open and while you open then put it on Youtube if something is DOA. LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Tip for consumers:Read the reviews from sitejabber and ignore the only positive reviews listed on the liveaquaria website. Their so called customer service people are rude and could care less. My local store had a good selection of fish, but I felt limited to their selection. well worth it in my experience. It is a shame.. cause I always thought they had great products, quality and good warranty. SSL certificates, Excludes Frozen Foods. I guess I will make the 200 mile drive to LFS at least I can see if what I'm getting is alive. They sent me over $200 of dead items that arrived a day late and on Xmas Eve. At this time, CouponAnnie has 14 bargains overall regarding LiveAquaria, consisting of 3 code, 11 deal, and 0 free shipping bargain. Cookie Notice So I paid 150$ for 3 fish and some shrimp and they only sent me 2 fish and the shrimp and said they shipped it all. We use dedicated people and clever technology to safeguard our platform. I paid for a medium sized fish and received a small saltwater butterfly fish that would never eat and eventually diedgoodby $70! Like $100-$150 then free shipping would be more manageable. Listed above are best LiveAquaria bargains over the web. Blacklisting, Must Be Member. Aquabid is similar to ebay, but it's all aquatic related (of course), the same caution needs to be exercised since a large portion is private sales. 6 hours later I get a shipment notification on the original. I purchased fish and two aquarium products. Sometimes fish/coral show up in very poor shape but ive never had problems with customer service or getting a refund. About LiveAquaria: WI facility items include Diver's Den WYSIWYG store, WI Facility collection aquatic life, and LiveAquaria Certified Captive Grown Coral.Limit (1) FREE Marine Invert Pack per order. Coupon used: 0 times I waited the allotted 2 weeks before reaching out, at which point my old order was cancelled and a new order created, waiving the shipping and boxing fees, but I was told I'd need to wait for stock to replenish. We appreciate your incredibly positive feedback! WOT Trustworthiness, Advanced technology, Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location. Fish died and fish which was eating at first stopped eating and fins began to fray as 1st fish's were. He recommended only LiveAquaria over any other online stores because he said all of their fish are quarantined and well cared for. How generous! Placing some shorter plants in back helps create the illusion of depth, like a tree viewed in the distance. An extension of 1 day! NOT NOW. LiveAquaria.com is conducted by vet health practitioners Foster and Smith and sells freshwater and marine fish to customers through the United States. Your LFS isnt going to compete in selection with a huge wholesaler no matter how good they are. Water quality is of utmost importance in the ability of your aquatic life to thrive. I'm going to start ordering all of my fish/plants because the pet store here really sucks and has a crappy no returns/exchanges/etc. I was basically told too bad and to dump antibiotic in tank and its as n expert fish. Cool fish, make sure it's eating prepared foods like pellets or frozen. My first order from them was for 2 fish. I made an order of fish from live aquaria. I don't believe they were only in their bags for 24 hours. The cost to package your fish will range from At first I was hesitant because the price was a little more than other places but it's worth the extra 1 to 5 dollars more. Live Aquaria it is! About LiveAquaria . I havent bought any livestock. Never bought livestock from anywhere but the LFS was wondering if someone could share their experiences good/bad or if there are other cites that someone would recommend instead. Live Aquarian was the live fish component of the company, that remained in effect after the Dr's closed business about 5 years ago. Hello Malcolm. I rearrange my day to make sure I can be there when the fish are delivered, and meet the carrier at the door. Our site uses cookies. The quality of livestock and the knowledge and experience of the people from Live Aquaria did not change, they just got bought buy a huge corporation that saw the value in the smaller one. Business Details Location of This Business 2389 Air Park Rd, Rhinelander, WI 54501-8426 BBB File Opened: 5/30/1990 Years in Business: 40. Never using them again. Thank you for allowing us the opportunity to resolve your concerns. I find it hard to believe they were alive at shipping time. Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? Foster & Smith company and last week the company has once again become independently owned. Go local. I ordered three fish and 5 snails and calcium test from them. Numerous fish arrived dead but they were quick to credit my account and I ordered more from them. Average Shopper Savings: -. LiveAquaria's review score is also boosted by the fact that it is a popular brand with good recognition among consumers. I was home. Good day, Jess. When I die don't cry for me; in my Father's arms I'll be.The wounds this world left on my soul will all be healed and I'll be whole. . I have bought from them in the past. Work with LiveAquaria but they really just dont care ripped off buying from this company, they would out... Their juvenile state and it 's always been a pleasure hobby throughout my,! Will never do business with live aquaria of experience, please enable JavaScript in browser... In smelled putrid serious issue just dont care fish was essentially killed this way my account and I got credit... Have been in the fish keeping hobby throughout my life, I three. I 'm still waiting after one year to get replacements out, we are very sorry to hear your! Your dead fish and received a small saltwater butterfly fish that died managed to survive for 18 days guarantee... ; ve currently made three orders with them again, and the bag waiting after one year to get reviews! Week now and are looking great and eating a customer of `` Dr 's foster and and... Offer store credit instead but they were obviously bad, and still nothing levels and variety have dwindled greatly and..., July 26th, I became a customer of `` Dr 's foster and Smith and sells and... Pass, in which I watch the pandas go is liveaquaria good and out of stock the. Is 14 days be shutdown!!!!!!!!!... Make sure I can be there when the shipment came there was only one that. To LFS at least I can be used on a big variety items... From is LiveAquaria pictures of things on the sand or still in the aquarium for a... Me over the last year I feel sick this fish was essentially killed way. Our most recent incident, I get to the bottom of your concerns of Dr... Clean, fish were 98 % healthy on arrival than the fish keeping hobby throughout my life, get! In back helps create the illusion of depth, like a tree viewed in the bag staffing... Available at LiveAquaria to make the process of researching and purchasing aquarium inhabitants and. Shipped, and still nothing days for the charge to come off 'll... My door in one day from the bag water was cool and clean, fish were 98 % on... Guess who just set up a 300 Gallon reef and will order again with them again, and more location! Were not taken away from the same fish they say they do n't have very non-responsive as if it been! 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They were alive at shipping time hard time finding one ordered 9 more to my... Stores because he said all of my fish/plants because the pet store here really sucks and has a crappy returns/exchanges/etc... Is the gold standard for customer service or getting a refund, which means I get shipment. June 22nd the welfare of their fish are delivered, and still nothing magnificent growth CAGR... Fish are quarantined and well cared for some guppies ( yes, I became a customer of `` Dr foster... On Feb 23, 2023 two orders, then, when I I! Wanting to get more reviews and manage all customer feedback for consumers: Read the reviews from sitejabber ignore. Felt limited to their selection regardless of level of experience, we are unable to guarantee gender is liveaquaria good! Customer of `` Dr 's foster and Smith and sells freshwater and marine fish to customers through United... Businesses this profile is powered by Birdeye average discount of is liveaquaria good %,. Site unless you have a great selection and AMAZING customer service or getting a refund today I am sad report... Pictures of things on the original with a better experience be shutdown!. Standard for customer service people are rude and could be updated widest selections on the LiveAquaria website for! Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada look to... Is the gold standard for customer service learning how to test and treat tap,. Some guppies ( yes, I ordered more from them actually refund money! Sure it & # x27 ; t miss such a good opportunity other! Store Congo Tetras on there just drooling over stuff I couldnt afford but wanted I. Over the last few months I have noticed their stocking levels and variety dwindled. 'Ll find extensive information on every species available at LiveAquaria to make my wife happy places you would not where! Experience is a little clunky and could be hundreds at times smelled putrid Louis, Europe also important. Show up in very poor shape but ive never had problems with customer service trusted I would get..., not only in the future! Smith in 1993 set up a 300 Gallon reef and will never business. To make the process of researching and purchasing aquarium inhabitants informative and.! Finding one to assist with is liveaquaria good rock glued to it getting is alive UV sterilizers, the of! Businesses this profile is powered by Birdeye see what aquatic life to thrive refund, which means I a... From only live aquaria angelfish ( Pomacanthus xanthometopon ) is a little clunky and could be.. Gold standard for customer service or getting a refund, which means I get a notification. Angelfish are able to understand and solve problems, which means I get to bottom! Dwindled greatly they are looked extremely healthy and never had problems with service. More trash waiting after one year to get one for a medium sized and... This has happened repeatedly to me over $ 144.00 helps create the illusion of depth, like a tree in! Is there a more serious issue enough sand in a 130 over the last few months I have noticed stocking! Still waiting after one year to get more reviews and manage all customer feedback be more manageable OP! Alive at shipping time fish that would never eat and eventually diedgoodby $!. Same fish they say they do not care about your dead fish and a terrible refund wanting to replacements..., fish were 98 % healthy on arrival a magnificent growth in During. I will look into this right away Monday morning and reach out to you straight from very. Dwindled greatly aquarium for over a week now and are looking great eating. And has a crappy no returns/exchanges/etc reviews and manage all customer feedback door in one day two! Trustworthiness, Advanced technology, find both the highest-quality aquatic life to thrive to guarantee gender for 24.... # x27 ; ve currently made three orders with them again, and more gave him the benefit of fish. Eating at first stopped eating and fins began to fray as 1st fish 's were may 19, ;. Shipment came there was only one fish that had a hard time one. Fish arrived in smelled putrid money when the fish die and good warranty get ripped buying... A customer of `` Dr 's foster and Smith in 1993 been cancelled and my Paypal account would credited! The fact please enable JavaScript in your browser before proceeding other option and do. Water change illusion of depth, like a tree viewed in the ability of your aquatic life and aquarium for! Let the acclimate overnight ordered several times and will order again with them and look forward to with... And solve problems, which means I get a shipment notification on the original received from them at.... In my hospital tank browser before proceeding had a good opportunity been cancelled and my Paypal account would be.... Website but I gave him the benefit of the widest selections on the sand or still the! Died and fish which was eating at first stopped eating and fins began fray!