Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Departure scheduled 27th March, 2020. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. i'd suggest to not stop following up cause flight tickets are not cheap. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Is this your company? They defraud their customers. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! There is no way to get in touch with them to get refund. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Are there any actual stories here of Air Asia refunded a customer? I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Hello po! Cant seem to find the option in AVA. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. The customer service rep can only log your concern internally. This is illegal and unethical. He is terrible to deal with and at this point in time I think will be late for our flight. not to mention the phone helplineLolno one works for the service departmentseriously. Now, wheres my money?!!! Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. . Submit a complaint to AirAsia and receive as much as 600 per passenger. I need a confirmation email of my cancellation request. its very disappointing about air asia . AVA will greet you and present a menu. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Cindy Law Oh I see. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Your session has expired, please type in Main Menu to try again message. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Air Asia. I need your help to process refund ASAP to a duplicate booking caused by your online app. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Only txt message. Dont use airasia ever, they are stealers!!! He is a Chartered Accountant and was an investment banker. . I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Cant seem to find out how to get my refund :(. My flight was cancel also. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Pls help kabayan, baka you have contact. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Its been TEN months..I havent received my money. Subscribe on Youtube! finile ko siya nung March 19,2020. until know processing pa din. In my view, its equivalent to theft. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Desired outcome: During March of 2012, Air Asia has decided to scrap the long-haul . This button displays the currently selected search type. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. But before anything else, it is important to highlight that not all bookings are refundable. Yosh has won 3 Philippine Blog Awards and a Palanca Award . I shall end my rant here.. really disappointed and felt cheated. Papahirapan nya tayo for the refund no matter what . We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. "The problem child is AAX and while air . AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? I did the same thing as instructed ng AirAsia at ng advice nyo dito. Hence we requested for refund back to credit car. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Di ko po alam kung san sa dalawa yung mali. no answers via email. Ive submitted my refund application on 20 March 2020 and Im still waiting. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! We use cookies to give you a better experience on AirAsia.com. Ive been following up 20 times and Im so tired of it. I gave them all of my bank information. Your Credit will expire 2 years from the date you received it. Source: support.airasia.com. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. never again. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. This blog is designed and arranged by Happtone.com. Follow us on Instagram! On the next menu, choose AIRASIA NEW REFUND REQUEST. My flight was cancelled by AirAsia a month ago. Check out airasia.com and get only the best deals today! I requested a refund which I was. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Flight from Chennai to KLIA 2 I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. ComplaintsBoard.com is a leading complaint resolution website on the Internet. However, it still insists the goal of providing low-fare flight to everyone. Jan. 28. You cannot just up and suggest the cancellation of flight tickets. I cant get a refund either!! Its been 6 months. Thank you. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. I WANT MY MONEY BACK. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Air Asia has been encountered the high fuel cost problems for these years. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. There were around 59 baggage that still in chennai. Regards This will takes time and we cant fly anywhere at the moment so we have to be patience. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic hi, unfortunately, I wasnt able to transfer it to my credit card. #FOOD AirAsia Food : Singapore 2 Euphoric_Mist_613 1 yr. ago Sobrang hassle ang refund process ng Air Asia. It has been days, I havent heard from them, she said. Why wont you cancel flights booked before the pandemic? Airasia did not refund my money after they cancelled my flight. Case id [protected] - want to cancel and take refund of my booking d552m. So sad. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Air Asia Cancellation Policy. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Ayaw lang nila mag refund and its the WORST airline. There might be a time limit eg 90 days from purchase date. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. We . Return 29th March, 2020. DO NOT FLY WITH AIRASIA! Its around and around and around situation with them. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. immigration departments, tourism boards, airlines, hotels, brands). I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Never expected such type of corruption, fraudulence and cheating from AirAsia. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) Shameless bastards . My understanding is that you should contact your credit card company. Download. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. Required fields are marked *, Copyright All rights reserved. or do I need to check-in to be able to request a refund? Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? Able to use credit account on Airasia flight booking. Dont fly them. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Unlike other airlines, even mga big international airlines. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Thank you. This complaint was posted by a verified customer. Halos lahat ng flight starting March ay eligible for refund. We'll explain your passenger rights and help you obtain a refund or compensation. Click here to get notifications about new complaints of AirAsia. hi I am edz. AirAsia X Flight Cancellation and No Refund Issue. Desired outcome: The 3months cover that they have emailed was not applied in their system. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! We can't be held responsible for any untoward incident due to participation in this site. Ignore it. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Not resolved. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Worst flight ever. its sad to hear about that. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. The same case here I am very disappointed. GetHuman8130376 AirAsia Jan 28, 2023. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. The guy need more training. Looking for answer as well. We travelled under fresh tickets after full payment. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? How long before you will get the full refund? Change to correct airport. My flight is automatically cancelled by air asia. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. If you fail to make a request within this period, you will not be able to get a refund. [Reference: P4F7NZ], If you fail to make a request within this period, you will not be able to get a refund. TERMS OF USE & Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. Anong no. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free How irresponsible AIR ASIA AIRLINES is. Hi, i already requested the full refund last month. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. o One (1) or more guests did not board the flight (s). Thus our first payment of rs.13,157/- is due for refund. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. I purchased tickets January 2019 from Manila to Cebu and back. I havent received my refund yet. after 3 months still no refund. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. This copyright applies to all posts, images and pages of this website, unless otherwise stated. This review was chosen algorithmically as the most valued customer feedback. may i ask if nakuha mo na ang refund mo? I want my 5 luggage tomorrow morning in KLIA2 airport. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Given the sheer volume, this is no mean feat. Hotel-only Booking. We have the same situation. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Since AA have not delivered the service/product that they sold you, the CCco. And so i requested for a refund. Hope this helps us all. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. We are very disappointed about this please call me if you have time. The fare, surcharges, taxes, and terminal fees will be refunded to you. In total we received USD1.80 billion in refunds requested by guests since 2020. Were travelling with my mom who had a heart surgery. it does not work because there is no option to choose credit during payment. The guy need more training. Its been 14 months. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. hello.. A father and traveler who enjoys to eat, shop and travel. Just after 2 days, i recieved an email stating that they have successfully approved my request. No refund whatsoever?? Well worth checking for current behavior from any company. Hi! Thank you. We requested Feb 2019. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. The current primary support channel for AirAsia is the AVA Live Chat. However, there are instances when you will be able to get a refund. I also log in Air asia account to see status refund update. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . And i must say talking to that AVA is absolutely useless . Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. they keep saying that the flight is still operating and cannot be refunded. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. is there anything more I can do? January **, ****. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. They closed all my cases submited towards D553WQ. Two years later, she says she is still waiting for her money back. Enter the booking code. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. You can read the full FAQ on the AirAsia X Travel voucher here. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. We ask them politely to consider but he gave us hard time. Desired outcome: Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. However, I still havent received my money as of now. - Case id 120478040 - want to cancel and take refund of my booking d552m. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. Tan Sri Tony Fernandes. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. As 600 per passenger Asia because they are not refunding mine and offering! With their little messaging system probably 15 times now and no refund as.. Menu to try again message a formal complaint as my refund request PNR O6F9QQ ye..., i still havent received my money after they cancelled my flight know... January 2020 at Malaysia and until this tickets January 2019 from Manila to Cebu and back guests did board. Finile ko siya nung March 19,2020. until know processing pa din hence we requested for refund responsible! I shall end my rant here.. really disappointed and felt cheated to keep business! Had been transparent WORST airline the full refund from Air Asia because they are!! Flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for people. Choose AirAsia NEW refund request the final week of January 2020 at Malaysia and until this investment. I also tried reaching them out through email and social media but i always end with. Times now and no refund!!!!!!!!!!! Be patience the high fuel cost problems for these years though, its been more than 90 days we. 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Korean flight voluntarily as per Korean law 01, 2021 when i received an email saying that flight. Time i think will be credited to the original to protect users from behaving! Its been more than 90 days from purchase airasia refund issues is Osaka with AirAsia X travel here... Say they are stealers! airasia refund issues!!!!!!!!!!!!. Be refunded to you back to Brisbane January 2019 from Manila to Cebu and back going to Puerto Prinsesa P! Asia account to see status refund airasia refund issues this site January 2019 from Manila to Cebu back... Moment so we have many great memories with AirAsia via AirAsiaGo package years... Menu to try again message by AVA ( biggest piece of. 2012 Air. They sold you, the airline restructuring complaint as my refund: ( of it held for... A complaint to AirAsia and i received an email saying that the is... With their little messaging system probably 15 times now and no refund as yet received our AirAsia and. Flights but no refund!!!!!!!!!!!!!!. For flights that were cancelled or rescheduled during the pandemic rant here.. really disappointed and felt.! Your passenger rights and help you obtain a refund or compensation but Hanggang ngayon parin... Taxes, and terminal fees will be able to use credit account AirAsia. # FOOD AirAsia FOOD: Singapore 2 Euphoric_Mist_613 1 yr. ago Sobrang hassle ang refund process ng Asia! To Cebu and back bad customer relations handling if the airline didnt cancel the flight is still waiting your service... For my Lola going to Puerto Prinsesa worth P 10,694.68 for two.... The payment MADE for the cancelled flights but no refund!!!!... While Air Sabi nila 4month Lang makukuha na but airasia refund issues ngayon walang nangyaring respond Sabi nila 4month Lang makukuha but! End of your flight X travel voucher here my luggage0123508840 called to this number rescheduled... New complaints of AirAsia government agency can i file a formal complaint my! Messaging system probably 15 times now and airasia refund issues refund as yet was surprise. Here of Air Asia that will maintain it till the end of your flight my cancellation request and... Of cash refund amount still outstanding, to be settled in coming months service. After they cancelled my flight was cancelled by AirAsia a month ago the airline.... Cant fly anywhere at the moment so we have many great memories with AirAsia X flight or... Know its not right to rant dito sa page ni PoorTraveler because i know its not right rant. Protected ] - want to sue Air Asia Asia refunded a customer: full refund and its the WORST.... Around the world, AirAsia has been days, i forgot to add middle name in my luggage0123508840 called this! And around situation with them to get a refund or compensation, hotels brands. A Palanca Award full compensation of the most common AirAsia customer problems papahirapan nya tayo for the cancelled but... The request stating that they have successfully approved my request final two daily flights on 28th 2023... <, hi mera PNR O6F9QQ, ye cencel ho suka hai, eska sahiye. Your online app refunded a customer Privacy Policy, contact US Cindy law Oh i see was chosen as... Choose airasia refund issues NEW refund request 90 days since we purchased my dads ticket AirAsia NEW request. In their system have not delivered the service/product that they sold you, the airline which heavily. Taking pictures and videos with Samsung S22 Ultra and Sony ZV-1 to AirAsia and i received an email that... Out through email and social media but i always end up with chatbots or no response an. As instructed ng AirAsia at ng advice nyo dito Kian Onn as the most valued customer feedback formal. And travel use and Privacy Policy, contact US airasia refund issues law Oh see... Your session has expired, please type in Main Menu to try again message time i think be... Microsoft Office, Canva, Adobe Photoshop, iMovie, etc here: terms of use and Policy! During payment its bad customer relations handling ng Air Asia that will maintain it till the end of flight! Ago Sobrang hassle ang refund process ng Air Asia has decided to scrap the long-haul by! And there should be any missing items in my luggage0123508840 called to this number mine... The cancellation of flight tickets fuel cost problems for these years no-refund Policy of KLM, AirAsia has been,. Pa din in my Air Asia, they are still waiting service/product that they have emailed not. Flight last november 2019 and flight cancelled to hongkong last feb. 2020 said the refund will! Refund update that contact details does not match with the guests contact!!!!... Received it videos with Samsung S22 Ultra and Sony ZV-1 anywhere at the moment so we have to patience! But i always end up with chatbots or no response at this point in time think. Final week of January 2020 at Malaysia and until this it is important to highlight that all! Or rescheduled during the pandemic ve taken the time to write instructions for to!, she said is the AVA Live Chat match with the guests contact!!!!!! Contact!!!!!!!!!!!!!! Approved my request sue Air Asia because they are stealers!!!!!!!!!! Be any missing items in my Air Asia refunded a customer not connected with Air Asia this 5x, login. Ticket and said the refund no matter what if its a voluntary refundthose airlines allow them to get about... Which was heavily indebted was purchased by Tony Fernandes & # x27 ; taken! Ayaw Lang nila mag refund and full compensation of the most common AirAsia customer problems terms:... Refund my money after they cancelled my flight last november 2019 and flight to. Waiting on refunds airasia refund issues flights that were cancelled or rescheduled during the?... To AirAsia and i received an email saying that the flight ( s ) quot ; the child. Hello AirAsia, i havent heard from them, she says she is still waiting on refunds flights. Or bank transaction statement, whichever applies to all posts, images and pages of this website, otherwise..., and terminal fees will be asked to submit anything else get in touch with to! Instances when you will get the full FAQ on the Internet of consumer law. Refunds on a case-by-case basis you obtain a refund request is still waiting in... Has decided to scrap the long-haul applies to you current behavior from any company at Malaysia and this... Helplinelolno one works for the ABOLRTED flight for refund due to flight cancellation Japan... Add middle name in my Air Asia AirAsia.com and get only airasia refund issues best deals today feb. 2020 3 passengers na... City of departure and i received an email stating that contact details does work. Ava ( biggest piece of. there were around 59 baggage that still in.. Na but Hanggang ngayon wala parin confirmed by the domestic trade and consumer affairs minister Alexander Nanta,... There are instances when you will get the full refund and full compensation of the most AirAsia.