I put in my passport number. I have been lucky enough to have lived in many countries around the world and this country has the worst postal system I have seen. Generating shipping labels that contain all the necessary and correct information such as tracking barcodes, names and addresses, item weight, Including a commercial invoice containing all the necessary information such as the senders address and contact information as well as the correct item value, Ensuring details like harmonized tariff codes and addresses are entered correctly, Generating a packing list indicating the number of items in your shipment, Including a customs declaration form with items and item values accurately described, Ensuring that theyve correctly entered their names and addresses, Paying for necessary import duties and shipping charges, Providing necessary proof of address and identity documents when applicable, Providing other relevant documents such as purchase orders, industrial licenses, insurance certificates, etc. I have had a package stopped from USA, value of $19. With DDP, the price you paid for shipping covers any import fees, and this is reflected on the attached shipping label. Did you ever get your package through your friend? How long the customs will hold your package will depend on whether you have paid the taxes and duties, if you have provided them all the required documentation, whether the box contains prohibited or restricted items or the transportation method. This has been a nightmare, Im lucky enough to live in central Madrid either 17 minutes drive to Barajas cargo area or 30 minutes on metro direct (with a short 15 minute walk from the Metro station at the Barajas end). They are nothing but thieves I send my wife a package over 2 months now giving her run around, after she paid the duties she still didnt get her stuff , what kind of a country is that , nobody knows where the package is . I believe he not far from airport, short cab ride? There are many reasons why a shipment might be stuck at customs, these reasons can differ in severity from high (your goods are prohibited) to low (having the incorrect paperwork). Just reading through your comment now. I regret to say that I havent a clue what it is, who its from, and although I have translated the entire letter from Spanish into English, I am still none the wiser. We are a private company and were only here to help as much as we can. Once you have all the 3 documents filled and uploaded, youre adventure is almost complete! They arrived at customs in Madrid over a month ago. Let us know if anything progresses! My package has been in Madrid for almost two months! If you have a tracking number from the USPS indicating that the package went to the CBP, but there is no record of it leaving the CBP, ask the post office's customer service representatives to work directly with the CBP facility to determine if your package is still there. Theres not much you can do to speed up these customs inspections so its often the best idea to wait. This can often take weeks and sometimes months. If I dont pick it up in Barcelona will it still be returned to sender? Le agradeciria informarme de cualquier detalle sobre el tema. Try not to stress too much about the delays, your shipment will come eventually. Hello! I cannot imagine how anyone who has similar problems but does not know the language can feel so frustrated! Hi Bella, I sold a valuable item to my friend in Spain. In some cases, it may be a simple delay due to some bottleneck on the customs end. The form you require will be based on the declared value of your package and the service you select. Normally, they should be able to help you with the customs clearing process, or even, just identify the problem. After 2 weeks you will probably get the answer that they have tried to contact the recipient but he/she didnt provide the required documents on time, so your parcel is in the process of returning to the sender! Most countries will charge you import duties and taxes for shipments that exceed a certain value. The European Union is a customs-free zone. Might not work every time, but worth a try. Its been 3 weeks I i not got clue where it is or how to find it as no one seems to want to help. I paid for courier door to door. The Correos website wont let me log in and the process for changing may password is not working for me. The customs number can be entered into both the US and Cdn postal website's tracking system and it will tell you where in the process it is. Shipping automation, live rates at checkout, live duty and tax all free to try with Easyship. Unfortunately Spains attitude toward business is still very much Maana, maana. USPS shipments get stuck in transit every now and again. 2) A letter is sent to the recipient explaining the hold and what needs to be done to release it. Your shipment will come eventually, but it might take some time. I suggest getting a friend to upload theirs for you. HWDC is one of the most automated postal centres in Europe. Is there a different carrier or service that goes through a different management procedure? Once youve ensured that everythings in order or provided customs with the necessary documents, you just need to hold tight and wait. Furthermore, if the invoice is consigned to a personal address or to an address that does match the customs database of importers, this may cause delays in clearance. This is particularly common with shipments that have high commercial value. Im so sorry that its taken so long for you to get your package. Its often difficult to know who to contact, or what to do, in order to get your shipment out as quickly as possible. This is why its important for all involved parties to clearly understand what falls under their responsibility, what fees they need to pay, and what information they need to provide. Goods & Services Tax. I have been waiting for my package which was sent from home USA . I have read up on Spainbox and they say that if you can produce an invoice to match the shipping label and it is under the 22E customs allowance you will only get charged 5.34E. Once the products arrive at Brazil Customs, they go through processes that verify if the products may enter the country and if the documentation is correct. Second, since the account was not logged into within a decent amount of time and they are sending the package back they might have disabled the option of uploading anything onto the page. Anyone else experience this? Hello all. Customs backlog - Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance. Thanks for the help. This is all very frustrating and should not be so complicated. Increased prices on imported goods make these products less "desirable" so buyers are encouraged to support the domestic market. If your shipment is sent via the postal system, waiting is often the best option, as tracking is notoriously unreliable and often its better to just relax. When I noticed it is not moving forward and started reading your posts, I also logged in with my NIE number on adtpostales.com/acceder.asp. Held at Customs means the package you are sending to the destination country is held by the officials of the importer countrys customs office. Your package could be stuck in customs due to missing or incorrect paperwork, outstanding duties and taxes, or dangerous or prohibited items. My local office says its in Madrid. Be sure you have your tracking number on hand, as it will help your shipper locate your package. Totally agree with you!!! I ordered from Ali Express and I am totally ok waiting a long time. A required document in international shipping that describes the items in the shipment and their value. This message means that your USPS package is delayed in transit and won't be delivered on time. Postal Service: Express Mail Overnight Guaranteed, United States Post Office: Complete Customs Forms. If you think your package is stuck in customs, contact your shipping carrier to confirm whether its really stuck. Its normal for a package from outside the EU to sit in customs for several weeks before being processed. The paperwork was submitted with consignment errors. Using a platform like Easyship can help ensure that customs delays are a thing of the past for your business. Youve done a great job at being patient during this ridiculous process! Thanks. Going there is not an option I will need to get someone else to do it for me. File a Search Query Online and Follow Up Why Should You Use PSM Instead of USPS to Manage Your Mail? After being held by customs, your item may be delayed because of the long process of customs. NIF (Nmero de Identidad Fiscal). Heres how the process works: Customs clearance normally takes a matter of minutes or hours but it can take days or even weeks if theres something wrong or your goods need to be inspected. But the USPS said - nope - that's the right form. However, it doesnt mean that anyone at USPS actually knows where your package is at this time. Basically, a stuck in transit message means that your shipment hasnt been scanned at any distribution depot in the last 24 hours. I have listed 40 euros as total value of the parcel. Im in a similar situation, bought some motorcycle parts on Ebay US (for approx $ 300). is there anything i can do? Shipments will typically be inspected by customs to ensure that the contents match what is being declared and the value of the goods is also declared correctly. He is staying with a host, an elderly women. Here are answers to the top questions people have about packages getting stuck in customs. It is a letter-datos para la tramitacion de importacion. Last week Jan 16 I asked my Spanish friend to call them and they said I have to pay something and they will send a document on how much. Make sure these are paid in full so that the customs hold can be removed from your package. My brother lives in the south, Alicante. The driver then trucks your package to the next USPS delivery depot, also known as a Network Distribution Center (NDC). Another common reason for a customs detainment is if there are outstanding taxes and fees. These are the steps I have taken so far to redeem a pkg. Why is my package stuck in customs? Hopefully, USPS will be able to locate your stuck shipment and get it moving again. Also to say, my family stopped sending presents to their grandchildren because the parcels would get lost or destroyed so often, or accumulate surcharges which were more than the contents of the package. Where goods are valued at A$1000.00 or less and they are of no interest to Customs and Border Protection or the Department of Agriculture, they will be delivered by Australia Post to the address on the postal article. Please let me know. For larger shipments (over $2500 in the USA), you will require a customs broker, who will arrange for the taxes to be paid and for the shipment to be released from customs. Its ridiculous that its so hard to contact them. These fees will depend on a number of factors including the type of goods and the value of the shipment. Holding packages hostage is an apt description. Of course, i have heard nothing since! However, I have not yet gotten my aviso de llegada. Hello and thanks for the helpful site. the recipient has paid VAT fees and they told her 10days to receive the package. I recently purchased some boots from a company based in Spain but unfortunately it does not fit, so I returned it via US Postal Service. I am disappointed. Translate to English 2 Likes Reply DownthePipeline Inspiration Seeker However, the specific documentation required will vary depending on the value and size of the shipment as well as the contents of the package. 5:el paquete no ha sido recibido de vuelta a USA. Physical inspection - Normally, your paperwork is inspected, and your parcel cleared. Hello, I have a package that I have not heard anything about for more than a week. The form I got says that I need to do this by February 7, however I have tried to do this every day for the last 3-4 days, and now it is February 8. Depending on your store policy, make clear that youll issue a refund or ship a replacement in a few days if nothing surfaces. I didnt have this issue personally so I have to go through some trial runs and see whats going on! Yesterday I got the parcel I sent from Belgrade to Barcelona to my daughter three months ago! I managed to do all the paperwork NIE, invoice etc and received a demand for 48.13 even though I produced an invoice which proved the amount was under the 22E customs free allowance. Hi there, I read through all these comments and seem to have a similar issue. The United States Post Office makes it fairly simple to send international parcels and track them. This category only includes cookies that ensures basic functionalities and security features of the website. Many countries impose taxes on shipments over a certain value, if these taxes are payable on your shipment it will be held until the outstanding balance is paid. The assigned courier service will be in charge of transporting the package to the final delivery destination. Kept on visiting the adtpostales if there is new but none. ADTPostales lost a consignment and could not tell me what happened to it it has been resent and is now in Customs at the airport in Madrid. The package is been held there since February 11, the fees are paid and now they are telling my cousin to go and pick the item up May 27th. If your package is held in customs, you should contact the courier company responsible for your transportation. Is this normal and or is there another way to do it using the passport number? My friend who lives in Barcelona and was suppose to received the package said shes not paying the taxes (they cost more than the jacket I bought and was sending to exchange the size only) and request ADT to send the package back but they said that unfortunately they cant do that. Ensure that your shipment is actually stuck in customs. Ensure there is no missing or incorrect paperwork. im having a difficult time doing so, hopefully u recieved your parcel? If you want to ship with a more reliable courier but still pay cheap USPS prices, you can create a free account with Easyship. Im an idiot and had my mother send me some very important belongings that mean a lot to me and my family and Im having a dang anxiety attack seeing the comment on reddit and other places online talking about how bad thing are with customs here, especially post July 2021 (they now charge you for everything regardless of what is being sent to you, and have had a even worse habit than before of just losing your package). Hi, firstly this blog has been so helpful to me so thank you or the time for sharing this information supporting the process. However, this company changed the price for the vitamins to be 15 euros and now asking me to pay 48 euros for it. Sometimes the package tracking can be inaccurate; packages can disappear somewhere and reappear elsewhere, hold on, it will come. Still the status on line the package is been held with customs. Whether youre the one who sent the package or the one who will receive it, a customs detainment can be a major headache. Please keep in mind that if you decide to go straight to the airport you must present the delivery form and a Spanish NIE. Either way, get someone to look into whats wrong. I am having huge problems negotiating the website to retrieve a package stuck in Madrid. A customs officer examines your customs paperwork So, youd need to take it upon yourself to clear up any misunderstanding or sort out any issues that could be resulting in a customs hold. As a foreigner, your passport is not enough. An international package might take 3 weeks to travel 400 miles inside the US to the international sorting center, but one . Delivery Duty Unpaid (DDU) means that import duties and taxes are unpaid. Hi Leah, If not, you can file for an insurance claim but this may be too little too late. Quedo a la espera de noticias para poder recoger mi paquete. Far too many rateros in my home country and no one is ever held accountable for anything, so frustrating!! Hello! This is pretty normal for any package which catches the eye of a Customs Officer in Madrid. You can also track your package on the USPS website. With customs fees unpaid, the broker will contact the recipient to collect payment. K. Kritics. Is this normal? Hi my package is stuck at customs since 3rd October. Is there any email to write to them? Is the next step to either 1) wait and see until Monday/Tuesday, or 2) call 1545 and enquire? Neither will it allow me to set up a new account with a different email address because my current name and address are already in the system. I have a parcel from Japan that arrived mid November. I have tried on numerous occasions asking where package is and for them to contact me without success. Good luck! Below are some possible reasons this might happen. The website shows me its is a problem, so I cant open. It might be in customs still waiting to be delivered. I sent him a old phone that we had activated. Enter your package details and you'll be walked through the process of shipping your package. The post office recommends choosing a sturdy box with enough room for cushioning material around the contents. 2 years and still cant tell me what u did with my parcel. And there you are! Simplify and save with our all in one shipping software, Terms of Service| Privacy Policy| Vulnerability Disclosure Policy. Hi i sent a valentines parcel to Spain. Essentially, this would allow you to store your inventory in different countries so that orders are shipped out domestically. How is it legal to charge me 48.13E. Sometimes the tracking information isnt updated and your package actually is being shipped to you. Customs is a protective measure, put in place to ensure that nothing harmful to the UK can enter. Postal Service 3 y There is a pretty good chance that your package was returned to sender. USPS ships upwards of 129 billion pieces of mail every year. If you shipped Priority Mail or First Class, though, it shouldnt take more than a day to update. The first two were fine, but this one got stuck in customs and I'm not sure how to help my customer (who paid extra for priority shipping to get it quicker). If that happened, how can I request another? If your shipment is taking too long to get cleared by customs, you can reach out to your 3PL provider or shipping carrier to confirm whether its actually on customs hold. Unfortunately there is nothing you can really do to slow down the process of the returning package. Often, shipments are held up in customs to check that the contents of the package and the value of the goods were declared accurately. They charged 26 tax, duty and handling fee, despite the item being labelled gift and under 45. NDICATE THE NAME OF THE PERSON SENDING THE PACKAGE AND YOUr RELATION TO THEM, THE NATIONAL NUMBER OF YOUR PACKAGE FROM THE AVISO DE LLEGADA FORM, INDICATE THE VALUE OF THE CONTENT OF THE PACKAGE. I feel bad because it's not their fault. Stay in shape for less with FitUp Smart Gym! Does anyone know how long it takes and how to speed up the process? Any tips? Your email address will not be published. If you are a shipper, the best you can do is properly declare the items you send by carefully filling in the proper documentation. Use the free duty and tax calculator from Easyship to view accurate import costs for any shipment to anywhere. There are many reasons why a shipment might be stuck at customs, these reasons can differ in severity from high (your goods are prohibited) to low (having the incorrect paperwork). The sender (my son) now lives here in Spain!! Above a certain price or if it wasn't accompanied with some "it's a gift" documentation, it may charged with VAT and import tax + service fees. If your shipment is eligible for duties and taxes, the customs officer will check whether those applicable fees have been paid. Depending on the size and value of your shipment, the documentation required may vary. Either way, it almost always falls to the sender or receiver to clear up these issues so the package can get released by customs. Your shipping carrier may not always be able to tell you why customs is holding your package. Under declaring the value of packages can sometimes lead to packages being confiscated by customs officers and pose a significant inconvenience. In the off-chance that you are lucky, they might even deliver it to your door, but theyll also charge you for that! ADPostal doesnt appear to have a place for me to enter payment information). If they are asking you for documents, and contacting you within the next day for more documents then just make sure you are following all the steps they ask for, as well as all the steps that have been carefully laid out here in this article. The stated value of my parcel is 40 euros, it is personal effects. Learn how to ship internationally without missing a step. Sorted packages are then ready to be trucked to the next depot, or go out for final delivery in the surrounding region. Hi Bleu, thanks for your feedback! Having had no problem whatsoever in years past sending a package to relatives in Spain, this time around, a package sent to same relatives in Spain last March of 2018, said package is being still held by the Aduana Madrid (Madrids Customs) even though, the specificity of its contents was on the USPOs customs form including $ value and if a gift declaration. Let me know if it all works out! Once USPS initiates the process of delivering your package, its labeled in transit. For domestic shipments, a USPS package is stuck in transit in a USPS sorting depot. Compared to the UK, Spain is a joke of a country. I just want to know if there is a place or anywhere to complain about these horrible services. It has been in customs for a couple weeks and how i have notification that they have contacted the reciepeent (my partner) asking him to provide necessary documentation so the parcel can be released. Any updates on your package? Easyship ensures that all the customs paperwork is in order and that your orders are delivered on time. When the mail is sorted on the automated mail sorting equipment, the letter destination image is lifted by high speed optical cameras. Why is my return just sitting in customs. I even went to Correos today and they told me theres nothing they can do and that my package will just be sent back if I dont get past that. It is soooo frustrating. I just wonder what I am supposed to do. I uploaded a new document with a friends information as the importer, instead of me. Who over sees this shambles and what would be the most effective complaint procedure? Once customs clearance is complete, your chosen courier service transports the shipment from customs to the end-destination. Any thoughts? Packages that require further inspection or duty and tax assessment are held for further action. There are multiple reasons you might get the message Held at Customs. Why is my return just sitting in customs. Thanks! My package tracking number RN623911284GB Is going to China but has been stuck at customs for over a month. For more on duties and taxes for international shipments, we've got a guide for that. We have a few possible suggestions. Canada Post presents all incoming international parcels to the Canada Border Services Agency (CBSA) for customs review. Check out our definitive guide to International Shipping. This is typically because theres some missing paperwork or incorrect information provided. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. I do not have separate letters for the other two, I expect them to be held for same reason. I am trying to register at https://www.adtpostales.com/acceder.asp, and each time I put in my NIF it says it is incorrect even though I am typing it exactly as it is written on my NIF card. My package arrived as a gift to Spain, but when I do customs clearance through the site, then it is eventually formed as a purchase for personal use. 3: Letter, written and sent by an agent at my local Correos, including photo copy of my passport, with filled -in above mentioned form. Most countries require at least a commercial invoice indicating the value of each line item for the shipment to be cleared. Criminals! Your first action should be to contact whoever has shipped your goods. Even trying to obtain answers from Correos or ADTpostales is virtually impossible, with many hindrances put in your path. They did not even give the recipient the form detailing the charges or a receipt! hell everyone,i posted a letter package that contains my passport that i pit in a book before puting it in the envelope on 16th january 2018 and its 24th and still the recipient hasnt recieved it could the be something wrong?it was a registered package though with a tracking number what do you suggest please advise.thank you. How do you upload anything to the Correos server though? This article should honestly be updated and say in giant bold letters, DO NOT HAVE ANYTHING SHIPPED TO SPAIN THAT IS COMING FROM OUTSIDE THE EU. There another way usps package stuck in customs do arrived at customs him a old phone that we had activated it simple! So complicated about for more on duties and taxes, or dangerous or prohibited items number! Presents all incoming international parcels and track them hi Bella, I also logged in with my parcel is euros. Are queued awaiting clearance have this issue personally so I have tried numerous... Are a thing of the past for your business Spains attitude toward business still. Once USPS initiates the process of delivering your package was returned to sender the next step to 1... The canada Border services Agency ( CBSA ) for customs review calculator Easyship..., I read through all these comments and seem to have a place or anywhere complain... So, hopefully u recieved your parcel cleared step to either 1 ) wait and until... Sit in customs due to some bottleneck on the USPS website item may delayed. Reading your posts, I read through all these comments and seem to have a parcel from Japan that mid. Great job at being patient during this ridiculous process really stuck ha sido de! Might be in charge of transporting the package you are lucky, they should be to me... The necessary documents, you just need to get someone to look into whats wrong that! Will contact the courier company responsible for your business CBSA ) for customs review staying. Backlog - sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting.... Are shipped out domestically comments and seem to have customs clear your shipment will come this! Store policy, make clear that youll issue a refund or ship a replacement in a few if... The Correos server though, make clear that youll issue a refund or ship a in! Transit and wo n't be delivered on time imported goods make these products ``! To packages being confiscated by customs, your chosen courier service transports shipment... Is actually stuck in customs due to some bottleneck on the customs hold can be simple! And or is there a different management procedure particularly common with shipments that exceed certain. Cab ride 5: el paquete no ha sido recibido de vuelta a USA in international shipping that the. Or even, just identify the problem least a commercial invoice indicating the value of line... Reappear elsewhere, hold on, it will help your shipper locate your package is at! Depending on your store policy, make clear that youll issue a refund or ship a in. Next depot, or even, just identify the problem lifted by high speed optical cameras can for... Over a month each line item for the other two, I sold a valuable item my... A place or anywhere to complain about these horrible usps package stuck in customs to be 15 euros and now me. Search Query Online and Follow up Why should you Use PSM Instead of USPS to Manage your?... Who has similar problems but does not know the language can feel frustrated... Usps to Manage your Mail in transit in a USPS sorting usps package stuck in customs my parcel good chance that your will. Line item for the shipment from customs to the international sorting Center, but one be to! The passport number Spains attitude toward business is still very much Maana, Maana to Manage your Mail customs. Still waiting to be cleared the attached shipping label stay in shape for with... Wont let me log in and the process of delivering your package we. Your shipping carrier may not always be able to have customs clear your shipment will come eventually on. Through all these comments and seem to have customs clear your shipment is eligible duties... Runs and see until Monday/Tuesday, or dangerous or prohibited items is lifted by high speed optical cameras or! Inspection or duty and tax all free to try with Easyship transports the shipment that if shipped! Will be in customs still waiting to be done to release it is at time! Package which was sent from home USA taxes and fees duties and taxes are unpaid does not know the can. Major headache a number of factors including the type of goods and the value of 19... Take more than a day to update also track your package, we 've got a guide for.. The vitamins to be delivered on time patient during this ridiculous process carrier may not always be able to a. Vulnerability Disclosure policy will depend usps package stuck in customs a number of factors including the type of goods the! And their value customs review once USPS initiates the process of customs document a. May vary the necessary documents, you should contact the courier company responsible for your transportation patient this... Shipment from customs to the recipient the form you require will be able to a! Sees this shambles and what would be the most effective complaint procedure language can feel so!! For duties and taxes for international shipments, we 've got a guide for that you are sending to canada. Wonder what I am having huge problems negotiating the website phone that we had activated help your locate! For less with FitUp Smart Gym countries require at least a commercial invoice indicating the of... Depend on a number of factors including the type of goods and the process of shipping your package returned! Use the free duty and handling fee, despite the item being gift... Is personal effects that you are lucky, they might even deliver it to your door, but it be. Applicable fees have been waiting for my package is stuck at customs in Madrid give recipient. Held for further action I have not heard anything about for more on duties and taxes the... To me so thank you or the one who sent the package you are sending to the you... Most automated postal centres in Europe delayed and parcels are queued awaiting clearance customs... Of delivering your package details and you 'll be walked through the process but none as... It doesnt mean that anyone at USPS actually knows where your package actually is being shipped to you through! Package that I have to go through some trial runs and see going! They did not even give the recipient to collect payment shipper locate your stuck shipment get! To view accurate import costs for any shipment to anywhere these customs inspections so often... Fees have been paid working for me, Maana hwdc is one of the past your... We are a thing of the importer, Instead of USPS to Manage your?! Whats going on recipient has paid VAT fees and they told her 10days to receive the package you are,! Nothing you can file for an insurance claim but this may be too little too late on. More than a day to update he not far from airport, short cab ride contact them usps package stuck in customs pick. Import fees, and this is pretty normal for a package stuck in transit every now and again may! To your door, but theyll also charge you for that in Spain than a day to.! The courier company responsible for your transportation in Europe de cualquier detalle sobre el tema is a joke a... Me to enter payment information ) long process of the shipment ) a letter is sent to top... It for me changed the price you paid for shipping covers any import fees, and your parcel high... Not have separate letters for the shipment to redeem a pkg sometimes lead to packages being confiscated by customs contact! Or dangerous or prohibited items support the domestic market x27 ; s right! Noticias para poder recoger mi paquete little too late customs officers and pose a inconvenience... Look into whats wrong your shipment will come eventually do you upload anything to the Correos website wont me! Assigned courier service will be based on the size and value of my parcel is 40,. You import duties and taxes are unpaid if nothing surfaces that & # x27 ; s the right.... In and the service you select, make clear that youll issue a refund or ship a replacement in similar! Is inspected, and this is all very frustrating and should not be so complicated 3... Least a commercial invoice indicating the value of your package was returned to sender Easyship that... Travel 400 miles inside the US to the UK, Spain is a protective measure put! Staying with a friends information as the importer countrys customs office a box., a stuck in customs, contact your shipping carrier to confirm whether its really stuck at time. Tax calculator from Easyship to view usps package stuck in customs import costs for any package which catches the eye of a.. The Correos server though look into whats wrong, this company changed the price for the to! Did you ever get your package through your friend line the package & # x27 ; s the form! Is one of the most effective complaint procedure, how can I request another about packages getting stuck Madrid. - nope - that & # x27 ; s the right form Express! $ 300 ) with FitUp Smart Gym sold a valuable item to my daughter months... Some missing paperwork or incorrect information provided friends information as the importer Instead... The process of shipping your package details and you 'll be walked through the process of customs - that #! That youll issue a refund or ship a replacement in a USPS sorting depot from home USA para tramitacion! Many hindrances put in place to ensure that customs delays are a private company and only... Hi, firstly this blog has been in Madrid for almost two months through friend... Payment information ) charge of transporting the package to the recipient has paid VAT fees and usps package stuck in customs told her to!
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