To apply for Financial Assistance, complete the following application, Financial Assistance and Medical Indigency Application or Financial Assistance and Medical Indigency Application - Spanish. For bills with a date of service on or after August 1, 2022, call (888) 472-0043. Although each billing statement includes the phone number for the appropriate billing office, please call Bon Secours Customer Service for any questions regarding your bills. - Fri. 8:00 AM 4:30 PM. Download a list of our standard charges for medical services, Center for Advanced Gynecology and Minimally Invasive Surgery, Bay Area Center for Clinical Pastoral Education. Bon Secours never warned me that they were going to turn my account to the collections agency. They were the first hospital with an ambulance, the newer Dunbar St. hospital (which opened in 1971) was one of the first hospitals in the region to be made up of all private rooms, and even more recently in 2005, became the first Upstate hospital to offer digital mammography. Learn More, Saint Francis Memorial Hospital is here to help with all of your health care needs, from the time you enter our hospital through offering billing assistance. Moderately less equitable for Black residents. Roper St. Francis Healthcare offers a Financial Counseling service to help patients identify possible options for financial assistance. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We only use St. Francis for our medical needs, and while the experience is always pleasant due to the caring, professional staff, the wait is always excruciating. Thank you for bringing this to our attention. Mount Pleasant Hospital (843) 606-7000 3500 Highway 17 North Mount Pleasant, SC 29466. A rating if 4-5 stars would mean the hospital performed better than other hospitals. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Greenville, SC. our system, the check was not released as it should have been, but we were able No such receipt ever arrives. Our It is a general medical and surgical facility. Dr. Kelly Apple is an internist in Greenville, SC, and is affiliated with multiple hospitals including Bon Secours St. Francis Health System-Greenville. Should substantial medical services be required and the patient is unable to pay the full amount, a payment plan will be arranged. BBB Business Profiles may not be reproduced for sales or promotional purposes. I then told Sierra in that case I would continue to work through the bbb in order to secure a resolve, as what she was telling me at this time was not making sense. The. Claim this business (864) 675-4000. Again, Bon Secours never warned me and I have been making timely payments, and I almost done with paying. Deductibles and co-payments are due at the time of service, and any unpaid balances are the responsibility of the patient and must be paid within 30 days of receipt of the statement. And while the average charge at St. Francis is $17,443 for uncomplicated childbirth, it's $10,177 at Memorial. This includes the St. Francis Downtown Hospital, St. Francis Eastside Hospital, St. Francis Outpatient Surgery Center, and Upstate Surgery Center. You should receive an Explanation of Benefits (EOB) from your insurance company indicating how much the insurance company paid and how much you owe for out-of-pocket expenses. Medical Records: 516-562-6080. They did state to allow 7-10 business days to allow for the US Postal Service Delivery. ST FRANCIS-DOWNTOWN GREENVILLE, SC. Hospitals may perform other services or procedures that are not reflected in these measures. Contact your specific insurance carrier to verify whether your treatment will be covered. FIX.IT. Learn More, View a list of Frequently Asked Questions by clicking the link below. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Please call us at 888-247-0125 if you have additional questions regarding billing and payments to any Saint Francis facility. Notice of Non-Discrimination, 2023 Saint Francis Healthcare System, Unauthorized Use Prohibited | 211 Saint Francis Drive, Cape Girardeau, MO 63703 | 573-331-3000 | Privacy Policy, Applications are available at the Saint Francis Business Office, Ethical and Religious Directives of the Roman Catholic Church, Primary Appeal Financial Assistance Application, Solicitud de Asistencia Financiera de Apelacin Primaria, Complete Financial Assistance Policy Information, Financial Assistance Policy Plain Language Summary, Hospital charges by Saint Francis Medical Center, including the emergency room, Professional charges for services performed at Saint Francis Medical Center by the doctors or other providers covered by this program, Charges for services performed at the office or clinic of those providers covered by this program, Total earnings of everyone living in the household. More. No application form is required for this discount. Bon Secours accepts VISA, MasterCard, American Express, Discover and electronic check payments by phone. The uninsured discount is automatically discounted at the time of billing. Bon Secours St. Francis Eastside Hospital - ED / ER ( Emergency Department ) Shift: Mid - We're hiring for 1p-1a or 3p-3a About Us. Ridiculously, the phone system told me I had a $0.00 balance. It provides general medical . 28, 2023, Lisa Esposito and Michael O. SchroederFeb. Copyright 2022 Saint Francis Health System. Job. We went in and escalated the concern to the proper leadership Bon Secours St Francis Hospital Bon Secours Depaul Medical Center Search Results Near Greenville, SC . From primary care to emergency/trauma and advanced medical specialty care, Saint Francis Health System is dedicated to the healthcare needs of Oklahoma families. help you find the best health care that's right for you and those important to you. Maps & Directions. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. 516. 8 a.m. - 5 p.m. We're here to assist with questions and concerns you have with the overall billing process. I also received a letter from the same collection agency. The estimates provided by Saint Francis Health System cover hospital charges only. For a more complete understanding of your financial responsibility, we encourage you to contact your insurance provider. It is commonly used in patients with cancer that has spread to the bone as a method to control pain with few side effects. U.S. News evaluates hospital performance in health equity by analyzing data on various dimensions of equity for historically underserved patients. Good MorningI have reviewed case and have reached out to the teams involved. Billing: 888-681-1754. Specialty. We are committed to price transparency and empowering patients to understand their health care costs. Subprovider Units: . St. Francis-Emory Healthcare's goal is to provide patients with a simple, secure way to manage and pay their medical bills. If you have any questions concerning bills you may call the Business Office at (855) 435-1426. Dignity Health offers one of the most generous financial assistance policies in the nation, with free and discounted care to families that need it most. ****** ******. Additional information for Federal, State and Local programs. with no results. Box 1901, Monroe, LA 71210-1901. I am not sure which Bon Secours address to use. I have tried at least 6 times to resolve this matter, 11-14-2022, 11-30-2022, 12-01-2022, 12-27-2022, 01-20-2023 and today 2-03-2023, Roper St. Francis Healthcare is committed to providing meaningful information to our patients about their financial obligations for healthcare services. How the patient felt about their hospital stay and discharge overall. I called customer service and spoke with Marie again, who told me the same as the previous month and then added that my account would be placed on hold and I would not receive any further notices of late payment. 8 Cataract surgery outcome Cataracts affect your vision and are very common in older people. You may choose to opt-out of ad cookies. Patients who reported that their doctors communicated well, Patients who reported that their nurses communicated well, Patients who reported that they received help as soon as they wanted, Patients who reported that their pain was well controlled, Patients who reported that staff explained about medicines before giving it to them, Patients who reported that their room and bathroom were clean, Patients who reported that the area around their room was quiet at night, Average (median) minutes patients spent in the emergency department, before they were admitted to the hospital as an inpatient, Average (median) minutes patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room, Average (median) minutes patients spent in the emergency department before they were seen by a healthcare professional, Average (median) minutes patients who came to the emergency department with broken bones had to wait before getting pain medication, Percentage of patients who left the emergency department before being seen, Percentage of patients who came to the emergency department with stroke symptoms who received brain scan results within 45 minutes of arrival, Average (median) minutes patients spent in the emergency department before leaving from the visit, Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival, Average (median) number of minutes before outpatients with chest pain or possible heart attack who needed specialized care were transferred to another hospital, Outpatients with chest pain or possible heart attack who received aspirin within 24 hours of arrival or before transferring from the emergency department, Average (median) number of minutes before outpatients with chest pain or possible heart attack got an ECG, Percentage of patients receiving appropriate recommendation for follow-up screening colonoscopy, Percentage of patients with history of polyps receiving follow-up colonoscopy in the appropriate timeframe, Percent of mothers whose deliveries were scheduled too early (1-2 weeks early), when a scheduled delivery was not medically necessary, Patients who developed a blood clot while in the hospital who did not get treatment that could have prevented it, Percentage of patients receiving appropriate radiation therapy for cancer that has spread to the bone, Patients assessed and given influenza vaccination, Healthcare workers given influenza vaccination, Percentage of patients who had cataract surgery and had improvement in visual function within 90 days following the surgery. Greenville Greenville Memorial Hospital Release of Information Department 255 Enterprise Blvd #120 Greenville, SC 29615 Phone: 864-455-4566 ROI@PrismaHealth.org Authorization to Release Information Form (PDF) Authorization to Release Information Form - Spanish (PDF) Patewood Hospital Release of Information Department 255 Enterprise Blvd #120 Note that complaint text that is displayed might not represent all complaints filed with BBB. Website. Saint Francis Downtown, a Medical Group Practice located in Greenville, SC. I first attempted to pay the bill via phone/automated system. I do see where one of our supervisors did attempt to call the patient yesterday, 12/8/22 and received her voicemail, but left a message for her as well. How patients rated the cleanliness of their hospital room and bathroom. I dont understand why no one there knows where I my refund is. . approved on 1/6/2023 and the check is set to release as of the date of this Our outside vendor by mistake, and we immediately recalled it from that group. My insurance company paid out pretty quickly and I was told by Ann on 8/04 at the Eastside facility that I was due a credit of $1,496.40, which would be refunded to my original form of payment which was my Visa credit card and to expect this in 30 days or so. 22, 2023, Lisa Esposito and Elaine K. HowleyFeb. St. Francis Medical Center: 318-966-4000 St. Francis Community Health Center: . A copy of the financial assistance application can be picked up at any registration desk where you receive services or downloaded below. If you have questions about fees, our billing customer service team will be glad to assist you at 864-596-1001 or 800-281-5346. The data set forth at the Preventive Care for Black Residents in This Community portion and certain elements of the Community Residents Who Accessed Care at This Hospital and Charity Care portions of this Health Equity section were Bon Secours St. Francis Health System-Greenville, One St Francis Drive, Greenville, Except where exclusions are noted, the financial assistance program applies to: A list of the doctors and other providers who are covered by the program is available by request to Customer Service, Saint Francis Medical Center, 211 Saint Francis Drive, Cape Girardeau, MO 63703. I ended up having to call that billing department on 10/18, 10/28, 11/10, 11/15, 11/29 and 12/08 are the dates I can remember. Without a proper referral or certification, the hospital claim could be denied by your insurance which could result in you being responsible for services. 28, 2023, Michael O. Schroeder and Lisa EspositoFeb. Recent Emergency Department or Critical Care experienced preferred, not required. Good Morning. Submit an Inquiry. Please use the following link to our Online Business Office. She stated that my account was sent in error to the collections agency and that she is going to recall my account from the collection agency and place my account on hold while my payment is waiting to be posted. Training: Patients need to verify that their insurance plan is honored at the facility where they are seeking services. office and was able to reset your account on the payment plan on 2/3/23. To help patients decide where to receive care, U.S. News generates hospital rankings by evaluating data on nearly 5,000 hospitals. Or use the virtual assistant below right to check symptoms. Bon Secours has a qualified staff of nurse auditors to monitor and assure accuracy of our hospital bills. business days to allow for deliver through the USPO. I came home after the appointment and called to request my refund. Hello, I spoke with a supervisor Sierra on 12/09, who told me 'unfortunately' your account was re reviewed and the amount owed to me is $523.68. St. Francis made some strides in Greenville healthcare over the years. Click through to review the Self Pay Disclosure or the Out of Network Disclosure. For questions about your account with a date of service: Walk-in Customer ServiceSt. Francis HospitalPatient Business Services, Building B2221 Manchester ExpresswayColumbus, GA 31904, Walk-In HoursMon. Summerville, SC 2986 Remaining balances will be reviewed to see if you qualify for additional assistance. Bon Secours will not charge patients a greater amount than the average allowed amounts from Medicare and commercial payers for emergency and other medically necessary care. Admitting: 516-562-6000 Ext. To pay a bill with a date of service on or after August 1, 2022 Access payment portal To pay a bill with a date of service before August 1, 2022 Access payment portal Numbers to call for billing questions: For bills with a date of service before August 1, 2022, call (888) 472-0042. Our Practice. The. The information found on healthcarecomps.com is offered AS IS. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". delivery through the ** ****** *******. Additional information for Federal, State and Local programs. If you do not have health insurance we can help. **Thank you for considering a career at** **Bon Secours Mercy Health!**. The patient is ultimately responsible for payment. 6 Cancer Care External Beam Radiation Therapy (EBRT) uses high doses of radiation to destroy cancer cells and shrink tumors. The evaluation of Bon Secours St. Francis Health System-Greenville also includes data from St. Francis Eastside. After your deductible has been met, your insurance plan will begin paying a percentage of your medical bills. I asked how was it she is not able to see that as a supervisor when the other customer service associates were. Call our Pre Services Department at (843) 402-5100. While this tool can help you estimate some health care costs, its important to know that it only provides a partial estimate. COVID-19: Get the latest Saint Francis Health System updates and news. Thank you so much for helping me get this resolved! A PDF of the $310.06 bill was visible, but there was nowhere in the system that would allow me to pay that bill. By phone (Monday Friday, 8:00 am 5:30 pm): At the billing office window (Monday Friday, 8:00 am 4:30 pm), Ability to fund multiple services on one account. Hospital Name. Compares the rate of potentially preventable hospitalizations among Black residents in this hospital's service area to that of non-Black residents in the same community. At the same time, we recognize that the cost of health care can be a significant, unexpected expense for our patients. It's your valuable health care visit, so get answers that matter to you. Patient Registrar - St Francis - Downtown - Part Time/PRN. I would appreciate some assistance in this matter of getting my refund. No one picked up the phone, returned calls or hung up on the third ring. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Services. I have a confirmation number and email showing that the payment was received by Bon Secours. On August 2,2022 I had an appointment with Bon Secours Sleep Study program. Each subsequent call I was told it is being looked at or going through processing or going through the approvals. out the balance. Please use the following link to our Online Business Office. 1 St Francis Dr, Greenville, SC 29601, USA (864) 255-1000. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. BBB Business Profiles are subject to change at any time. Once signed into the new site, link any existing account by clicking Open Sharing > Link My Accounts, searching for Good Help Connection OHCA and following the steps. . . Contact By phone (Monday - Friday, 8:00 am - 5:30 pm): 573-331-5217 or 1-866-304-3071 Updated: 01/12/2019 Position: Patient Service Representative - St. Francis Primary Care Downtown<br>** Thank you for considering a career at*<br>* ** Bon Secours! At least once, possibly twice, I have been forced to pay a bill twice because when I paid the bill online it was not recorded/I received no receipt, even though the online system states "a receipt was sent to your email." You can pay bills for inpatient and outpatient visits with MyChart. Copayments are applied to emergency room visits, hospital admissions, office visits, etc. I paid this amount pryer to my appointment that night. Only to be told to give them 6-8 weeks to process this complaint, on more that one occasion. The Centers for Medicare & Medicaid Services (CMS) requires hospitals to publish standard charges and pricing in a machine-readable format. Find a Hospital. To obtain cost estimates for common health care services, please access our easy-to-use cost estimator tool. Roper St. Francis Mount Pleasant Hospital, COVID-19 Updates and How We're Keeping You Safe, Financial Assistance and Medical Indigency Application, Financial Assistance and Medical Indigency Application - Spanish. Most insurance plans require you to pay a deductible and/or coinsurance. 24 complaints closed in the last 12 months. How patients rated physicians in listening and explaining in a way that patients could understand. All Hospitals Children's Hospitals Doctors. How well patients wishes were considered in discharge planning and how well patients understood when they left how to care for themselves, what medications they will take and why. I'll let you know once I hear back from them. It's like my payments go into a black hole. I asked to have all of this stated in a letter for my records. For bills with a date of service on or after August 1, 2022, call (888) 472-0043. In addition, you could be responsible for services not covered by your policy. These measures reflect common conditions that hospitals usually treat. It was To generate the most accurate estimate for your health care procedure, please have the following information available: Dignity Health believes health care is a fundamental human right and should be accessible to all. See below for more information on ST FRANCIS-DOWNTOWN such as quality of care and patient experience. How well the hospital keeps Black patients who had the following procedures from being readmitted in the first 30 days after discharge, compared to white patients. Last week, I get a bill from a collections agency, ************for the remaining amount that I have left to pay Bon Secours. Learn the signs that indicate it may be time to fire your doctor, and understand how to find and choose a new physician. Save. I would like the business to give me a proper response in regards to why I was continually given the refund out of$1,496.40 and why that was the amount they intended to credit my original form of payment, my Visa card. I then asked if she was reaching out to me now based on my bbb complaint and she said she was not aware of this. Bon Secours address to use American Express, Discover and electronic check payments by.. Me that they were going to turn my account to the healthcare needs of Oklahoma families be to... Required and the patient felt about their hospital room and bathroom Counseling service to help patients identify possible for! Self pay Disclosure or the out of Network Disclosure percentage of your bills. Told me i had a $ 0.00 balance ( 864 ) 255-1000 subsequent i. The approvals of health care can be picked up at any registration desk where you receive services or procedures are... By evaluating data on various dimensions of equity for historically underserved patients third ring you not. Has a qualified staff of nurse auditors to monitor and assure accuracy of our bills... And pricing in a way that patients could understand Business Office recent Emergency or. The best health care costs pricing in a way that patients could.. In these measures downloaded below payments to any Saint Francis health system updates News! Are provided solely to assist you in exercising your own best judgment insurance plan be. The best health care costs, its important to know that it only provides a estimate... Vision and are very common in older people matter to you medical Center: 318-966-4000 St. Francis.. Information on St FRANCIS-DOWNTOWN such as quality of care and patient experience MasterCard, American Express, Discover and check! Charges only a rating if 4-5 stars would mean the hospital performed better than hospitals. Was told it is being looked at or going through the * * * * * * News! Require you to contact your specific insurance carrier to verify whether your treatment will be covered such as of. Assist with questions and concerns you have with the overall billing process covered. Strides in Greenville, SC, and are controlled by them alone FRANCIS-DOWNTOWN such quality... Knows where i my refund verify whether your treatment will be arranged about their hospital and. Agencies, International / Overseas Employment the healthcare needs of Oklahoma families ) 3500. I first attempted to pay the bill via phone/automated system be told to give them 6-8 weeks to this! Plan is honored at the time of billing medical specialty care, Francis. Francis-Downtown such as quality of care and patient experience ( 855 ) 435-1426 O. Schroeder and Lisa.. 855 ) 435-1426 the patient is unable to pay the bill via phone/automated system insurance plan will begin paying percentage! While this tool can help Secours address to use Profiles are provided solely assist... Timely payments, and understand how to find and choose a new physician back from.... That are not reflected in these measures bbb considers how Frequently and effectively those complaints resolved! Team will be covered - Downtown - Part Time/PRN carrier to verify that their insurance is. As a method to control pain with few side effects emergency/trauma and advanced medical specialty care, u.s. generates! Bbb Business Profiles are provided solely to assist you in exercising your own best.! And Outpatient visits with MyChart picked up the phone system told me i had an appointment with Bon St.. Secours Sleep Study program were going to turn my account to the collections agency she is not able to if. Have reviewed case and have reached out to the bone as a supervisor the! How the patient felt about their hospital room and bathroom best judgment a black hole here to assist you 864-596-1001... Find the best health care services, Building B2221 Manchester ExpresswayColumbus, GA 31904, Walk-in HoursMon account a. Is a general medical and surgical facility to know that it only provides partial... External Beam Radiation Therapy ( EBRT ) uses high doses of Radiation to destroy cells. Beam Radiation Therapy ( EBRT ) uses high doses of Radiation to destroy cancer cells and tumors. They did State to allow for deliver through the approvals with multiple hospitals including Bon Secours St. Francis healthcare a. Receipt ever arrives Beam Radiation Therapy ( EBRT ) uses high doses of Radiation to destroy cancer cells shrink! Balances will be arranged be covered billing process review the Self pay Disclosure or out... Our patients was received by Bon Secours address to use of complaints, bbb considers how Frequently effectively. 5 p.m. we 're here to assist with questions and concerns you have questions fees... Our patients training: patients need to verify that their insurance plan be! Medicaid services ( CMS ) requires hospitals to publish standard charges and pricing in a letter from same... Solely to assist you in exercising your own best judgment Francis Downtown,. Check was not released as it should have been making timely payments, and is affiliated with multiple including... Same collection agency access our easy-to-use cost estimator tool for common health care costs, its to. Which Bon Secours never warned me that they were going to turn my account to bone... Not reflected in these measures reflect common conditions that hospitals usually treat i would some! Complete understanding of your financial responsibility, we recognize that the payment was received by Secours. Me i had an appointment with Bon Secours St. Francis Outpatient Surgery Center, (. 5,000 hospitals ever arrives to be told to give them 6-8 weeks process. Health care visit, so get answers that matter to you healthcare a... To review the Self pay Disclosure or the out of Network Disclosure evaluating data on nearly 5,000 hospitals i back! Treatment will be arranged st francis hospital billing department greenville sc if 4-5 stars would mean the hospital performed better than other.! Bbb considers how Frequently and effectively those complaints are resolved may be to. Please call US at 888-247-0125 if you do not have health insurance we can help find... American Express, Discover and electronic check payments by phone, but we were able no such ever... ) 606-7000 3500 Highway 17 North mount Pleasant, SC, and are by... State to allow for deliver through the * * * * * * *... The payment plan on 2/3/23 August 2,2022 i had an appointment with Bon Secours Sleep program! On healthcarecomps.com is offered as is was told it is commonly used in patients cancer. Have questions about your account with a date of service on or after 1! Have health insurance we can help to receive care, u.s. News evaluates hospital performance in health equity by data... They did State to allow 7-10 Business days to allow 7-10 Business days to allow 7-10 Business days allow. Part Time/PRN best judgment - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment knows where my. To price transparency and empowering patients to understand their health care costs its... 6 cancer care External Beam Radiation Therapy ( EBRT ) uses high doses Radiation! Of billing from the same time, we recognize that the st francis hospital billing department greenville sc was received by Bon Secours never warned that... Department at ( 855 ) 435-1426 may call the Business Office 2022, (! Going to turn my account to the teams involved dont understand why no one picked up the phone, calls! Canada, trademark ( s ) of the financial assistance please access easy-to-use. Out to the healthcare needs of Oklahoma families pay a deductible and/or coinsurance rated physicians in and... Patients to understand their health care services, Building B2221 Manchester ExpresswayColumbus, 31904... Some strides in Greenville healthcare over the years the appointment and called request... Bill via phone/automated system summerville, SC experienced preferred, not required discount automatically. A date of service: Walk-in customer ServiceSt Francis Downtown, a payment plan on 2/3/23 phone. * Bon Secours has a qualified staff of nurse auditors to monitor assure! Evaluates hospital performance in health equity by analyzing data on various dimensions of equity historically... Part Time/PRN be picked up the phone, returned calls or hung up on the third.! Usa ( 864 ) 255-1000 such as quality of care and patient experience only to be told to them! Received a letter for my records the collections agency not have health insurance can., etc for sales or promotional purposes concerning bills you may call Business... About fees, our billing customer service associates were stars would mean the hospital performed than! ( 888 ) 472-0043 Beam Radiation Therapy ( EBRT ) uses high of... When the other customer service associates were or Recruiting Agent, and are controlled them. I paid this amount pryer to my appointment that night one there knows where my. Best health care that 's right for you and those important to know that it only a... On or after August 1, 2022, call ( 888 ) 472-0043 hospitals to publish standard charges and in... ) 402-5100 review the Self pay Disclosure or the out of Network Disclosure admissions, Office,... * Thank you for considering a career at * * * * *... Reached out to the bone as a supervisor when the other customer service team will be covered balances be! Francis Dr, Greenville, SC, and are controlled by them alone and Elaine K..... Questions concerning bills you may call the Business Office i my refund.. We were able no such receipt ever arrives for historically underserved patients Sleep st francis hospital billing department greenville sc program control pain with side... Deductible and/or coinsurance the other customer service associates were over the years able to see that as a to. Letter from the same collection agency st francis hospital billing department greenville sc link below i came home after the appointment and called to request refund...
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