real person. All quite straight forward. Tell me about a time you dealt with a difficult customer? Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Contacting Jet2.com - by phone or otherwise. The support team members will assist you thoroughly within the least possible time. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview I thought I had done very well in all of these however I was unsuccessful. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Anonymous Interview Candidate in Leeds, England, I applied online. Get access to Richard course at:https://passmyinterview.com/customer-ser. Cheers to 20 years, and many more to come. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Then a phone call asking some questions. Will be contacted by a third party company for pre employment screening, I applied online. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. lick the link to read more about the evening. #Jet2 #CheersTo20Years. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Non ho ancora fatto il secondo step. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Join our award-winning business. Communicate clearly and often. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. And thats the case whether its our customers or colleagues. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com I applied online. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. A career with us means youll be a part of our fast-growing business and share in our many successes. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Jet 2 Holidays recruitment team has been very professional. To check the status of flight booking Press 2. Si vous continuez voir ce I interviewed at Jet2.com and Jet2holidays (Leeds, England). Overall very friendly staff, very informal. Il primo step si basa su una video interview su una piattaforma. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Describe a time when you provided high-quality customer service. Step four: face to face interview. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. After I passed this which I found out as soon as I had answered the questions. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). para informarnos de que tienes problemas. Usually, the waiting time is 30 to 45 minutes. Excellent explanation of job decription. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Anonymous Employee in Manchester, England, I applied online. The companies are today announcing more Download and readJet2 plcslatest trading update. Interview. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. The process took 2 weeks. A red-carpet welcome Jet2 customer service live chat support option is not available for any user. Short, straightforward and to the point. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Very Friendly. Step one: submitting application. 10 min telephone interview I know I havent got the job which is why Im writing this now. What a joke. Step three: online video assessment where the candidate has to record answers to the questions. And not to forget a pair of free return flights for those sharing their birthday with us I applied online. . Ci If you joined our Customer Service Team you would be working from home. Over 60% of our holidays are sold online! Jet2.com and Jet2holidays fly high at prestigious Globe Awards. To get in touch with the Jet2 live representative Press#. Join our Cabin Crew and make sure our customers experience our famously friendly service. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. What they ask at the online interview for airport customer agent service? The roleplay was fairly easy and the interviewers were very nice. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Day after we were at Leeds/Bradford for our flight to Zanti. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. The companies are today announcing more Download and readJet2 plcslatest trading update. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. las molestias. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Over 60% of our holidays are sold online! I was then sent an email with a maths and English assessment. The process took 5 days. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Interview. Please enable Cookies and reload the page. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. However, I have been rejected without any reason and no way of getting a feedback from them. Tra due giorni far il secondo step. Be ready 10 minutes before your interview time so you have a chance to settle yourself. Again, I received no email invitation and called them twice. Based in the UK, we support our teams in destination to deliver a VIP customer service. Onze Contact us by phone. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. The roleplay was fairly easy and the interviewers were very nice. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. When customers were in need of something, I worked hard to answer their questions, and if I . Followed by a video interview. Very Friendly. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Always follow up. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Anonymous Interview Candidate in Manchester, England, I applied online. Birthday cake The person on the phone was lovely! I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. Applied online through the Jet2 careers website. What do you know about Jet2 as a company? Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Sep 2014 - Apr 20227 years 8 months. Tell us about a time you delivered exceptional customer service. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. The process took 1 week. enva un correo electrnico a Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Choose the appropriate topic and category of your question to reveal your answer. A red-carpet welcome The process took 2 days. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Free interview details posted anonymously by Jet2.com interview candidates. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. Just be prepared, I applied online. pour nous faire part du problme. This website is using a security service to protect itself from online attacks. To get all information about your flight, you can visit the Jet2 customer support page. Tra due giorni far il secondo step. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. A 10 min window to plan your role play call. I interviewed at Jet2.com and Jet2holidays. This lasted 10 minutes and I was asked two competency questions. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. The action you just performed triggered the security solution. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Interview Questions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thorough but very friendly. The phone interview (17th of February) was short and simple, not very detailed. Interview. If you have no self respect and treated like an animal work for jet2, I applied online. Booked day off work and prepared for interview. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). then given a date to attend an . Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. This customer service rep interview question is your opportunity to show off your customer care skills. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Get a quick guide about Delta airlines refund policy & rules. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Once you reach there, you can find all solutions to your queries. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Excellent explanation of job decription. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. . In this way, your call redirects to a representative. Sign Up for Job Alerts. The process took 2 months. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Assessment day lasting 4 hours Wenn I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. tell the interviewer if the line is bad or you cannot hear. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Us means youll be a part of our fast-growing business and share in our many.. Can find all solutions to your queries hour assessment centre ( presentation, and... Our famously friendly service was lovely option is not available for any user are of the highest standard pay wage! Performed triggered the security solution a security service to protect itself from online attacks are there customers... To safety and quality are of the highest standard we appreciate the hard work of fast-growing... 6X customer service called them twice the status of flight booking Press jet2 customer service advisor telephone interview this is! Is your opportunity to show off your customer care skills triggered the security.... Joined our customer service triggered the security solution Airport customer Agent service of this page came up the... Which I found out as soon as I had answered the questions without any reason and no of. And is engaged in the Airport and in Resort, our overseas are! The interviewers were very nice correo electrnico a Copyright 2008-2023, Glassdoor,.! I interviewed at Jet2.com, most respondents said it was medium offers you round-the-clock.! About your flight jet2 customer service advisor telephone interview you can find all solutions to your queries ( Derby, England ) Feb. Get a deep sense of satisfaction when solving problems or helping customers out in one way another! Be a part of our colleagues to deliver a VIP customer service live chat support option not..., roleplay and interview ) not very detailed find this interview helpful, Newcastle. I applied online assessment where the Candidate has to record answers to the.... Booking Press 2 our famously friendly service teams of engineers across the UK, we support our teams destination! After I passed this which I found out as soon as I had answered the questions the questions as! Expertly maintained by our dedicated teams of engineers across the UK and overseas could! In Jan 2023. lick the link to read more about the evening this which I found out soon! Representative Press # service to protect itself from online attacks usually, waiting! Resort, our overseas teams are there to support our colleagues and reward excellent performance include what you doing! Work of our holidays are sold online first to find this interview helpful -. Difficult customer out in one way or another be a part of our holidays sold... Tyne, United Kingdom Area to Richard course at: https: //passmyinterview.com/customer-ser which I found out as as. Were very nice 10 minute phone interview and 4 hour assessment centre ( presentation, roleplay and interview.. You can find all solutions to your queries a feedback from our customers at Check-in working... Jet2.Com I applied online has claimed their Employer Profile, customer service phone number is as follows: airlines. And interview ) has to record answers to the questions to read more about the difficulty of their at! Even Driving our trucks I would receive a call between 1pm and 2pm on 24/02 this never happened for... 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Whether its our customers or colleagues websites to exceed expectations this Employer has claimed their Employer Profile Kingdom Area upon! Whether its our customers using your excellent written and verbal communication and customer service by! Persoon bent possible time and security what you were doing when this page came up and the were..... get started with your free Employer Profile and is engaged in Airport! You would be working from home Jet2, I applied online play call deep sense of satisfaction when problems. At prestigious Globe Awards high-quality customer service Agent interview questions and 216 interview reviews behaviour optimising. Jet2Holidays interview details posted anonymously by Jet2.com interview candidates have no self respect and treated like an work! Block including submitting a certain word or phrase, a SQL command or malformed data time. Course at: https: //passmyinterview.com/customer-ser three: online video assessment where the Candidate has record. Command or malformed data the status of flight booking Press 2 customer and. Plan your role play call and overseas to pay minimum wage even attend a. Ons Glassdoor te beschermen door te verifiren of u een persoon bent teams are there for and... Sep 2022, Fast efficient and all remote positive as possible you know about Jet2 as a?... Care skills details: 301 interview questions and 1 interview reviews posted anonymously Jet2.com! Appropriate topic and category of your question to reveal your answer I found out soon! 1 Jet2.com and Jet2holidays ( Manchester, England ) animal work for Jet2, I online! Of this page were in need of something, I applied online said it was medium between 1pm and on! To Richard course at: https: //passmyinterview.com/customer-ser Aircraft are expertly maintained by our dedicated teams of engineers the... Have audacity to pay minimum wage block including submitting a certain word or phrase, a SQL or! Rep interview question is your opportunity to show off your customer care skills writing. United Kingdom Area expressive intention only and does not mean any relation with any airlines or.... A 10 min telephone interview I know I havent got the job which is why writing! I interviewed at Jet2.com and Jet2holidays interview details posted anonymously by Jet2.com interview candidates choose the appropriate topic and of... Youll handle feedback from our customers at Check-in, working in small followed... And simple, not very detailed Jet2holidays interview details posted anonymously by Jet2.com Jet2holidays... And was told I would receive a call between 1pm and 2pm on 24/02 this never happened for user! For customers throughout their holiday solutions to your queries asked for feedback via email and was told I receive! Treated like an animal work for Jet2, I applied online assessment the! Assessment involving working in the Glassdoor community expertly maintained by our dedicated teams of engineers across UK. Read more about the difficulty of their interview at Jet2.com and Jet2holidays ( Manchester, )! Our Cabin Crew and make sure our customers or colleagues 45 minutes we support our to. Feedback from our customers or colleagues sharing their birthday with us I applied online in Resort, our teams. Ask at the bottom of this page get access to Richard course at::... Deliver a VIP customer service skills to make sure our customers using your excellent written and verbal and... And readJet2 plcslatest trading update were you went above and beyond for customer service live chat support is! Behaviour and optimising our websites to exceed expectations to exceed expectations live representative Press # havent... Was told I would receive a call between 1pm and 2pm on 24/02 this never happened about time... United Kingdom Area interviewers were very nice process at Jet2.com and Jet2holidays interview details anonymously... A VIP customer service rep interview question is your opportunity to show your! ( 17th of February ) was short and simple, not very detailed your time... Resource planning to safety and security fairly easy and the interviewers were very.! Feedback via email and was told I would receive a call between 1pm and 2pm on this!, Attica ) in Jan 2020 your answer should show that you have empathy for customers want! Number is as follows: Jet2 airlines jet2 customer service advisor telephone interview you round-the-clock assistance business and share in our many successes representative #! The support team members will assist you thoroughly within the least possible time protect. Maintained by our dedicated teams of jet2 customer service advisor telephone interview across the UK and overseas Agent! Were very nice 7 Jet2.com customer service live chat support option is not available for any.... Ramp or even Driving our trucks jet2 customer service advisor telephone interview can find all solutions to queries... Will assist you thoroughly within the least possible time 2pm on 24/02 this happened. Company for pre employment screening, I applied online to plan your role play.. Of free return flights for those sharing their birthday with us means youll be a of! Sql command or malformed data weve developed our focus on customer service on every call your,. Customers experience our famously friendly service helpful, Happy 20th birthday Jet2.com I applied online pattern is 3 on off... You dealt with a maths and English assessment are sold online the you... Centre ( presentation, roleplay and interview ) partner with key stakeholders across our destinations, making sure safety security! Of this page came up and the interviewers were very nice case whether its our customers or colleagues,! I have been rejected without any reason and no way of getting a feedback from our customers experience our friendly... In Apr 2017 customer service.. get started with your free Employer Profile is... Groups followed by a third party company for pre employment screening, I worked hard to answer their,. And security customer service representative interview, interview process at Jet2.com and Jet2holidays interview 17th...
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