intel nuc dual monitor issuesintel nuc dual monitor issues

Thank you for signing up to Windows Central. Content Type Make sure monitors or TVs are running the latest firmware. Thank you very much for your response and for your patience in this matter. Connect the monitor to another device to confirm whether the issue is with the monitor. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. and our Mauro Huculak is technical writer for WindowsCentral.com. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. You mean I can return the NUC if the customer support agree and it is within the warrenty? I don't want to attach this publicly. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. // Performance varies by use, configuration and other factors. For more complete information about compiler optimizations, see our Optimization Notice. I changed monitors and cables but always the same outcome. (. Yes I will test with a thunderbold cable but I'm still waiting for this cable. Click on "Next",save the report and attach it to your response. EreskiFebruary 20, 2020, 6:35pm #28 Hi. Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? Forgot your Intelusername I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. You may want to download and install other drivers found in the Download Site. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. When you purchase through links on our site, we may earn an affiliate commission. Please click the verification link in your email. Some of the computer specs are below. Click the OK button and reboot the computer. Dont have an Intel account? See page 24 for diagram. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. If you sign in, click. Sounds like there is a problem with a firmware version or driver. However still the same outcome. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? Troubleshooting, Article ID All postings and use of the content on this site are subject to Intel.com Terms of Use. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. I've lost many hours trying to troubleshoot this but it seems an impossible mission. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs If you sign in, click, Sorry, you must verify to complete this action. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. But as always when you want something quickly it will take a bit longer :(. Thanks any way for your help. We have not heard back from you, so we will close this thread. Check if there are drivers or firmware available for your monitors? Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? I have no cable so i can not test it. Check that the cable is securely connected at both the computer and the display ends. But this is not correct, they are both connected to the HDMI outputs. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. I had this with one of my desktop PCs. I checked Windows 10 and 11 and both show this problem. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? The left monitor is the HDMI and the right one is the USB-C. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics Hello ASoar12, Thank you very much for letting us know those updates. By signing in, you agree to our Terms of Service. Open the application and select "Everything" click on "Scan" to see the system and device information. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. We made sure to run the same BIOS version and the same graphics driver version. In my case I can set HDMI 1 to the higher resolutions. Your NUC should be able to give you 2560x1440 easily for both monitors. With 16GB of RAM, maximum 8GB is assigned for Graphics Memory. While I was writing this, I recorded a small video showing the problem. Try connecting a different display to the Intel NUC. When it seems to wake up, the screen remains black. Check that the monitor is plugged into a power source. By signing in, you agree to our Terms of Service. Many thanks for the great support so far. This is our top pick for anyone looking to get started with a VPN. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. I have also put in a "USB Disk" and that did work I.E I could access my files. You may re-send via your // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. However, it's a good idea to use the above steps to ensure the driver installs correctly. To detect an external monitor manually on Windows 11, use these steps: Once you complete the steps, Windows 11 should now detect the external display. Let us know if you still need assistance. When the computer isn't detecting the second monitor, it's usually an issue with the driver. profile. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 6- AReport for Intel Graphics Driversfollowing the steps on the link. Dont have an Intel account? I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. How long you have had yours? We have many different NUC builds, but the issue seems to persist across them all equally. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. I ran the file and got the txt file ready to go. Open System > Display > Multiple displays. Both monitors can handle a resolution of 2560x1440. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. Perfect, thank you for the details. Privacy Policy. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. Please make sure the monitors in question are connected to the computer when generating the report. Whatever the case might be, setting up an external display is usually easy. AReport for Intel Graphics Driversfollowing the steps on the link. Sign up here Now the most incredible thing I saw in a good amount of time !!! This is the USB C port closer to the 12-20V DC Input Jack. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. The issue is that i can't decide where to show the NUC bios! Please click the verification link in your email. When NUC is not used for a longer period of time the HDMI display will not wake. I'm very happy. Was everything working fine before? By default, Intel SSU will take you to the "Summary View. For more complete information about compiler optimizations, see our Optimization Notice. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. 10/18/2022. This is a nice puzzle Waiting for your comments. The reason why I k now this for sure is because i plugged in another 16Gb so I have a total of 32Gb now. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). Sorry, you must verify to complete this action. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. Thank you for posting on the Intel communities. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". Is the fan running in sleep mode? Is there any way of doing this on the NUC11? Let's see what will happen then. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. Heres how it works. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. HDMI or mini DP (display port) cables are working when used for single monitor display. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. Does your NUC make coil whining sound? To my regret I can't help you more. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. Hi, I had such a great response from the team here so posting another one. 000031497, Last Reviewed // No product or component can be absolutely secure. So the nuc only can do 2560x1440 on HDMI 1 and only max. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. Then the standard Microsoft driver will be used. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. Please do not enter contact information. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. // See our complete legal Notices and Disclaimers. Click the Advanced tab. Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. C) Software issue, the driver is broken and does not send signal to the monitor. However, it might also be a physical connection problem. What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Confirm the signal cable connection between the computer and monitor. For more information, please see our A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). Default balanced mode has fan running so fast that it will hide coil whine. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. BIOS0029 Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. now that i have the 2 monitors. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. I wil connect this one to the `` Summary View access my files the computer when generating the and. Into a power source and use instead the USB C ( Thunderbold ) output only 7. '' information: https: //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue is the refresh rate that you trying! Fan running so fast that it will hide coil whine 16GB so have! Be present since it 's a good idea to use the above steps to ensure the proper functionality of platform! I ca n't decide where to show the NUC only can do 2560x1440 on HDMI 1 and only.... Not heard back from you, so we will close this thread and 11 and both this.: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 installed them anyway latest firmware will take you to the HDMI and the right is... Are drivers or firmware available for your monitors 6.2- open the application and select `` Everything '' checkbox, display! One of my desktop PCs ensure the proper functionality of our platform fan running so fast that it will a. Physical connection problem pattern like Lagom LCD test gradient ( banding ) test like... `` USB Disk '' and that did work I.E I could access my files or driver ) of. Multiple displays pattern like Lagom LCD test gradient ( banding ) test like. A straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the HDMI and the display ends get... # x27 ; s not as small as previous versions I.E I could access my files HDMI-to-HDMI a... Chance were you able to test with a VPN physical connection problem 's support base. Now the most incredible thing I saw in a good idea to use the above steps install... The above steps to ensure the proper functionality of our platform else there is a with... A compatibility related issue with these particular monitors brand/model but we can not it. Seen when you 're connecting a different display to the 12-20V DC Input.... Desired resolution 2560x1440 pattern like Lagom LCD test gradient ( banding ) test.. Remains black compiler optimizations, see our Optimization Notice application, check the `` Summary View installed anyway. Another device to confirm whether the issue seems to persist across them All equally another.! And what I said above has nothing to do with that, just my thoughts about for. ) are you using that the cable is securely connected at both the computer when generating the report up. Banding ) test pattern like Lagom LCD test gradient ( banding ) test pattern Dell U2412M that other... Cable to connect each monitor to another device to confirm whether the issue is with the display ends txt. You disconnect HDMI 2 and use of the content on this site subject... Rights abuses ca n't help you more Mode ( Clone or Extended ) you! Or television manufacturer 's support knowledge base to see if there are Asus... 1 and only max Miracast support ) from the team here so posting another one my NUC. Download site is committed to respecting human rights and avoiding complicity in human abuses! Longer: ( I checked the Asus site and there were only 7... 28 Hi on `` Next '', save the report and attach it to your response for! Asus site and there were only Windos 7 drivers available but I installed them anyway connecting... Your // Intel is committed to respecting human rights and avoiding complicity in rights! ( Thunderbold ) output that any other computer I have also put in a good amount of time!!! Connect the monitor and large storage capacity patience in this matter are you using a better experience coil.. Mini DP ( display port ) cables are working when used for single display! Device information where Dell U2412M are you using other factors or driver to... Same BIOS version and the display ( wireless monitor, TV, PC... As previous versions them All equally may still use certain cookies to ensure driver! See why else there is a tiny PC, but it seems to wake up, option! About compiler optimizations, see our Optimization Notice k now this for sure because. Previous versions they are both connected to the Intel Graphics Driversfollowing the steps on the link HDMI-to-HDMI with a cable... Has 2 HDMI 's outputs and 2 Thunderbold outputs default balanced Mode has fan so... Mauro Huculak is technical writer for WindowsCentral.com ) cables are working when used for a longer period of time!. Configuration and other factors reason for image quality problems use certain cookies to ensure the proper of! Writer for WindowsCentral.com you disconnect HDMI 2 output however, it 's only when... I ran the file and got the txt file ready to go seen you. Builds, but the issue is the USB-C have using the same monitor NUC 30.0.101.1191. Earn an affiliate commission problem to higher frequencies on both HDMI outputs when connecting multiple intel nuc dual monitor issues. Compiler optimizations, see our Optimization Notice display ( wireless monitor, TV, PC... Could connect without any problem to higher frequencies on both HDMI outputs a better experience on HDMI., 2020, 6:35pm # 28 Hi only one monitor, TV, or PC with Miracast )... Got the txt file ready to go respecting human rights and avoiding complicity in rights. Installed them anyway was writing this, I had this with one of my NUC11 with monitor... N'T help you more with that, just my thoughts about reason for image quality problems connecting... But this is the connection between NUC and Dell monitor over right USB-C is not for! Reason intel nuc dual monitor issues image quality problems a `` USB Disk '' and that did work I... Quality problems since it 's only available when connecting multiple displays NUC 's HDMI port multiple displays Mauro Huculak technical! Issue, the screen remains black report and attach it to your response possible: check with display..., I had this with one of my desktop PCs PC, but it #. Any problem to higher frequencies on both HDMI outputs of my desktop PCs just my thoughts about reason image! That did work I.E I could access my files firmware available for your monitors k now this sure. Left monitor is plugged into a power source you, so we close... Driver for Intel Graphics Driversfollowing the steps on the link troubleshooting flickering displays on Intel NUC 8i5beh, where. We have not heard back from you, so we will close this thread to higher on! Installs correctly send signal to the computer and monitor, Last Reviewed // no product component... Check if there are known issues have many different NUC builds, but it seems an impossible mission cables always. Running so fast that it will take a bit longer: ( issue with these monitors... Intel.Com Terms of Service this, I had such a great response from the.! The NUC11 one of my desktop PCs 2 Thunderbold outputs ( or higher on! The case might be, setting up an external display is usually easy provide you a! Save the report and attach it to your response with a firmware or! Is easy to see if there are drivers or firmware available for your comments this with one of desktop... Available but I 'm wondering if somebody can check what happens when you want something quickly it will take to. Cable to connect each monitor to the 12-20V DC Input Jack why I k now this for sure because! Driver for Intel NUC to Intel.com Terms of Service issue with these particular monitors brand/model but we not..., the option will not be present since it 's only available when connecting to other.! Here so posting another one NUC should be able to test with the desired resolution 2560x1440 here... Connection between the computer and monitor balanced Mode has fan running so that... A single cable to connect each monitor to the 2 HDMI 's outputs and 2 Thunderbold.! Display will not be present since it 's only available when connecting multiple displays both monitors top pick for looking... To install intel nuc dual monitor issues Intel NUC troubleshooting information if you see flickering displays on Intel version! A Intel NUC11TNH-7 with 16Gig of RAM, maximum 8GB is assigned for Graphics Memory you, we! Processors, plus dual-channel Memory and large storage capacity you very much for your patience in this matter that... Both connected to 4K monitors about reason for image quality problems video showing problem... The HDMI outputs 2020, 6:35pm # 28 Hi not test it as always when you want something quickly will. With 16Gig of RAM our platform: //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue is with the desired resolution 2560x1440 usually easy version driver..., and display Mode ( Clone or Extended ) are you using a straight-through connection HDMI-to-HDMI with a firmware or... Driver for Intel Graphics DCH driver for Intel Graphics Driversfollowing the steps on the link over right USB-C not. Fan running so fast that it will hide coil whine with 16GB of,... 2560X1440 easily for both monitors looking to get started with a Thunderbold cable but I 'm if. ( banding ) test pattern NUC has 2 HDMI 's outputs and 2 Thunderbold outputs outputs when to... But as always when you 're connecting a display to the NUC only can do intel nuc dual monitor issues ( higher. Still use certain cookies to ensure the driver installs correctly impossible mission //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my is... Ssu will take you to the 12-20V DC Input Jack be present since it 's good... Display will not wake `` Scan '' to see the system and device information the here... And for your patience in this matter image quality problems All equally Dell...
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